Ray Chrysler Dodge Jeep Ram - Service Center

I called to make an appointment for a diagnostic. First of all, the person I started to speak to just cut me off by transferring me to another person without saying anything while I was talking. I ma First of all, the person I started to speak to just cut me off by transferring me to another person without saying anything while I was talking. I made an appointment for a diagnostic for a check engine light. The appointment took 3 HOURS. I had already told them it was related to the catalytic converter. The service ppl were rude in person and on the phone! I had my bf bring my Jeep and wanted some clarification. I was told that he already explained it to my bf. It's MY car and the notes were definitely not clear on the report! I was told to not "worry" about it until the problem gets worse! Not to mention that the quotes for the work are literally double that of local mechanics. I had to pay $200 to be told to wait until the problem gets worse. Not anything like that it wasn't urgent. I will not let them do any work on my car again. The guy who was dealing with the diagnostic didn't even remember whose car it was and there was only ONE other person in the lobby! He didn't even know what was going on and didn't seem to be informed or knowledgeable, nor checking in to say why it was taking so long. I don't normally write reviews like this but I am not going back nor will I recommend them to anyone. I am going with referrals from friends for a local mechanic rather than some dealership that doesn't care about customer service at all. It seems like they were more concerned with asking if I wanted to trade in my Jeep than any of my concerns. I got emails and texts like crazy about that. Makes you wonder what they really care about. I know I will need a car in the future and I definitely will not be going there. More

Anna was very knowledgeable, and sympathetic to my chaotic situation. Anytime I connect Ray Jeep, she will be the one I’m going to be reaching too. Anna was AMAZING!!! chaotic situation. Anytime I connect Ray Jeep, she will be the one I’m going to be reaching too. Anna was AMAZING!!! More

Did a great job. Like really really really good. Spectacular even. Great job to the workers Like really really really good. Spectacular even. Great job to the workers More

I was treated with respect. Car was vacuumed, washed, oil changed and tires rotated in an hour. Everyone was a pleasure to deal with. Car was vacuumed, washed, oil changed and tires rotated in an hour. Everyone was a pleasure to deal with. More

Tom Roufus was very good at keeping us informed and very courteous at checking us in and helping us keave courteous at checking us in and helping us keave More

Everyone at the dealership was kind, helpful, and understanding. They listen to your issues and help to find an answer to your question. understanding. They listen to your issues and help to find an answer to your question. More

They take great care of my truck. Work always well done. Never any problems that require more work, they get it done right the first time... Work always well done. Never any problems that require more work, they get it done right the first time... More

Prompt service and updates while waiting, service completed sooner than expected. Always very professional which is appreciated. completed sooner than expected. Always very professional which is appreciated. More

Ray CDJR actually cares about people and trys to do what's necessary to make repairs in a timely fashion with what they have available to them. what's necessary to make repairs in a timely fashion with what they have available to them. More

Tom was great and knowledgeable about my situation. Very pleasant to talk to. He was concerned about my issue and guided me in the right direction. Thank you! Very pleasant to talk to. He was concerned about my issue and guided me in the right direction. Thank you! More