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Ray Laethem Buick GMC

Grosse Pointe-Detroit, MI

2.6
223 Reviews

17677 Mack Avenue

Grosse Pointe-Detroit, MI

48224

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Showing 223 reviews

April 23, 2018

Efficient & Quick Front axel brake pads and rotors were replaced after diagnosis in a short time. The cost was also acceptable and fair. Rear axel brake pads were also More

by Doubledot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walt Bainbridge, Donnell
March 21, 2018

Seamless The greeting was friendly, the service rep understood the issues and was responsive. The work was completed on time, as promised. Thank you Jeff Laet More

by Danny Mal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnell Reymond
March 17, 2018

Needed the light indicating a problem with the air bag check The job was done in a timely fashion. The workers addressed and solved the problem in a professional manner. I was treated with courtesy and respe More

by gingerb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thopson, Mike, Donelle
March 12, 2018

Friendliest employees. Went in for an oil change, ended up leasing a new Buick Encore because the deal was so awesome. Thank you all for being so kind and knowledgeable. More

by Catherine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Huntwick, Lauren, Eric, Dave
March 09, 2018

A great experience The staff made the entire process quick and easy, were knowledgeable and able to get the vehicle that I wanted from a different dealer. Nice job. More

by Philf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Graskewicz
March 05, 2018

Great Very satisfied with the time it took and also the courtesy of all the employees. The service was excellent and the price too! Thank you. More

by ANNA M HORTOLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A few of them helped me with direction and also programmed my IPHONE to my car!
March 01, 2018

Poor costumer service Made an appointment for an 9 am oil change. At 10:40 checked on status. Was told walk-ins and other appointments ahead of me. What is the point of mak More

by Eric12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris nowak
February 20, 2018

Great service Donnell Reymond handled my service visit. He was able to locate the needed part and made sure that the repair was completed without the need to make a More

by Jerry Teagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnell Reymond
February 07, 2018

Outstanding buyers experience EJ was exceptional and extremely professional during the entire shopping and leasing process. I highly recommend EJ and Ryan. The Ray Laethem dealersh More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
EJ and Ryan
January 31, 2018

Easy, peasy, quick and kind and efficient advisor Tbe nice young man working with me showed my husband and I how to do a few things with ohr car. Tbey were swMoes with customers , but he took tbe time More

by Ilovemusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall this nice young mans name
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