Ray Price Volvo Cars

I recently had my Volvo serviced at Ray Price Volvo in the Poconos, and the experience was nothing short of terrible. From the moment I arrived, it was clear that customer service is not a priority here. the Poconos, and the experience was nothing short of terrible. From the moment I arrived, it was clear that customer service is not a priority here. No one greeted me as I pulled into the service drive with my 16-month-old daughter. Even as I unbuckled her from her car seat, we were completely ignored. Eventually, someone from the shop walked past without acknowledgment, and after waiting, I was finally assisted by Janice Stiff, the service manager. Janice’s customer service skills are appalling. I came in for a full synthetic oil change, tire rotation, and multi-point inspection, but my concerns were dismissed, and I felt judged for driving an older, high-mileage vehicle. She didn’t bother to explain the technician’s recommendations for repairs or provide an estimate before abruptly telling me my car was ready. It was clear she assumed I wouldn’t proceed with repairs simply because of my vehicle’s age—a biased and discriminatory attitude that I found deeply offensive. To make matters worse, the dealership used “Mazda 5W-30 Conventional” oil in my vehicle, which does not meet the ACEA A1/B1 specifications required by my Volvo’s manual. While I did not address this mistake with Ray Price Volvo, I have contacted Volvo corporate about the issue. If a Volvo dealership cannot even perform a basic oil change correctly, how can you trust them to handle more critical and complex repairs safely? Janice Stiff’s lack of professionalism and the dealership’s overall incompetence have seriously damaged my trust in the Volvo brand. I had been strongly considering purchasing a new Volvo as a replacement for our totaled Subaru, but this experience has completely turned me off. I strongly recommend going elsewhere for service. A dealership that treats customers like second-class citizens and makes fundamental mistakes cannot be trusted to prioritize safety or deliver the quality of service expected from Volvo. Avoid Ray Price Volvo at all costs. More

I love my Volvo XC40! Robert Nelson was my sales person and I can't say enough about him. I came into the dealership wanting to drive an Mazda. Robert brought the car a Robert Nelson was my sales person and I can't say enough about him. I came into the dealership wanting to drive an Mazda. Robert brought the car around right away, but after driving it, it wasn't what I was looking for. After listening to my thoughts, Robert recommended the Volvo CX40. The rest is history. I love it! After having the car for a few days I noticed some minor scratches on it and called Robert. He said come over and we'll take a look. Robert was waiting for me as pulled up and took the car back and they touched up the scratches. He's very knowledgeable about all the cars on the lot and not pushy. He provides all the information needed to help you make the right choice. I drove many cars in my search for a new car and Robert was one of the most knowledgeable salesman I came across. He also spent a lot of time with me setting up the car and making sure I understood everything. If you're looking for a Volvo or Mazda call Robert Nelson! More

I just purchased a XC40. My sales person was Robert Nelson. From start to finish, the whole experience was smooth. They did not attack us in the lot, conversation was pleasa My sales person was Robert Nelson. From start to finish, the whole experience was smooth. They did not attack us in the lot, conversation was pleasant and never pushy. We told Robert the car we wanted to see. We immediately took a test drive, and set up an appointment to return with our trade-in vehicle. We returned, he look at our trade-in, they came back with an offer, we countered the offer once and the deal was made. A few weeks later, I discovered we were missing the cargo cover, I contacted Robert, he responded immediately, had the cargo cover ordered and we had it within a couple of days. We are very pleased with this dealership and with Robert. I would and will recommend Robert and Ray Price Volvo. More

We leased a 2023 Volvo XC90 at Ray Price Volvo and we love it. We wish we did it sooner. We had a great experience working with our salesman and finance person. They were very helpful and very professio love it. We wish we did it sooner. We had a great experience working with our salesman and finance person. They were very helpful and very professional. It’s also great to have a great Volvo dealership so close to home. I’m sure there will be another Volvo in our future. More

This dealership is not just one store but it’s a “ Dealer Park “. Stocked with only the best used cars and Volvo, Mazda, and Ford New inventory. Our salesman Corey was so helpful from the initial contact wit Park “. Stocked with only the best used cars and Volvo, Mazda, and Ford New inventory. Our salesman Corey was so helpful from the initial contact with photos of the vehicle interested in and even a ballpark offer of what to expect on the trade in. He took a deposit and held our target car which was very much appreciated. I also want to give a thank you to their top notch internet contact who was fantastic. I would not hesitate to buy from Ray Price again. Honest pricing all around. More