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Ray Seraphin Ford
Rockville, CT
82 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 82 reviews
May 26, 2016
Holding $2k deposit hostage A husband and wife go to Ray Seraphin Ford to purchase a new vehicle on a saturday. They tell the dealership if numbers work out they will purchase th A husband and wife go to Ray Seraphin Ford to purchase a new vehicle on a saturday. They tell the dealership if numbers work out they will purchase that day, dealer agrees that they can drive home in said vehicle same day. After negotiation, they were very close to purchase, but said dealership is having issues finalizing numbers and couldn't deliver new vehicle the same day either. Dealer received large down-payment which was given, and said to come back on monday. The paperwork given to the couple was wrong with Vin and year were different. After looking up Vin given, couple found this was for a newer vehicle aylt a different dealer for much less than vehicle being sold. So with the paperwork discrepancy and cheaper price, couple goes to another dealership to purchase a better model for far less then what said dealer offered. Now ray seraphin is holding the down-payment hostage, refuses to refund even though no paperwork was signed and requested to cancel deal before they opened on Monday. So now the dealership is REFUSING to refund the deposit until all the negative reviews are removed!! Unbelievable! More
by ultravorx
Employees Worked With
Jason, Allen
May 08, 2011
Crooks have more scruples than theses people, stay away from them. They go out of there way to screw you... If you want a nightmare of an experience to buy a car then this is the place for you. The arrogan from them. They go out of there way to screw you... If you want a nightmare of an experience to buy a car then this is the place for you. The arrogance, lies, and bull that they give is unbeatable anywhere! More
by gmandw
Employees Worked With
Alan, sales manager. Bob, salesman. Jim, salesman.
