Ray Skillman Northeast Buick GMC - Service Center

Service Everyone is very friendly and helpful. The service was great! I chose to stay while the car was being worked on and it didn’t take to long before I go Everyone is very friendly and helpful. The service was great! I chose to stay while the car was being worked on and it didn’t take to long before I got my keys and car back! More

oil change and tire rotation Jay Street was very friendly and the service was done in a reasonable of time, i have purchased my Encore from Skillman and am very satisfied with the Jay Street was very friendly and the service was done in a reasonable of time, i have purchased my Encore from Skillman and am very satisfied with them More

jason in service is awesome each and every time i have had any issues with my truck i just call Jason and he sees to it that i am taken care of. from service to repair Jason is a each and every time i have had any issues with my truck i just call Jason and he sees to it that i am taken care of. from service to repair Jason is always there. More

Excellent experience with the service department A warning indicator light activated on our Buick Verano. We took our car into the service department on a Saturday without an appointment. Jason conta A warning indicator light activated on our Buick Verano. We took our car into the service department on a Saturday without an appointment. Jason contacted us the same day to explain the necessary work and the need to keep our Verano for a few days. To our surprise, we were called on Monday and told our Verano was ready. The mechanic had worked to make sure we would have the car returned quickly. This was EXCELLENT service. We appreciate the service department and have consistently had great service. It makes us keep coming back! Thank you! Becky Holm More

Always a pleasure. I have dealt with Ray Skillman GMC for years. I've never had a problem with staff or service. They aim to please at Ray Skillman. Thank you for great I have dealt with Ray Skillman GMC for years. I've never had a problem with staff or service. They aim to please at Ray Skillman. Thank you for great service throughout the years. More

Oil Change/Tire Rotation I experienced a decent servicing except for the wait took 2 1/2 hrs. I really recommend that they provide a quick car wash when they finish with our s I experienced a decent servicing except for the wait took 2 1/2 hrs. I really recommend that they provide a quick car wash when they finish with our servicing at the dealership. Most others dealerships provide the basic car wash as a courtesy to their clients. I purchased my Sonic from our dealership in 2015. Besides no car wash courtesy, I would recommend this dealership if they could speed up their servicing time frame a bit especially if one scheduled their service ahead of time. More

I had my 2010 Chevy Equinox serviced by your service departm I was very pleased with the service department and their staff. Jason Parker took care of things and he called me to inform me of the problem and gav I was very pleased with the service department and their staff. Jason Parker took care of things and he called me to inform me of the problem and gave me an estimate. The vehicle was fixed and ready when he indicated. I even got a courtesy ride home when I left the vehicle. I would recommend their service department and will use them again if the need arises. Thanks for the great service. More

Good Job Jason does a great job from the time I arrive till I leave. He keeps me updated throughout the process and he gets me in and out in a timely manner. Jason does a great job from the time I arrive till I leave. He keeps me updated throughout the process and he gets me in and out in a timely manner. More

Service Excellence! I purchased my 2016 Encore at this dealership and have always gone here for service. Never have I left the service department feeling anything less t I purchased my 2016 Encore at this dealership and have always gone here for service. Never have I left the service department feeling anything less than wonderful! The employees are all excellent representatives of what customer service should be. Jay Street took care of me when i came in for an oil change this time. Every time i come I am greeted as soon as i get out of my car, I'm treated extremely well, the staff are always friendly and attentive and I'm always walked to the exit by a staff member. This team knows how to treat customers. Thanks so much! More

Never going back. I requested a service appointment online, for which I was later called to confirm. The lady had all the details about my vehicle: GMC Sierra 2500HD, D I requested a service appointment online, for which I was later called to confirm. The lady had all the details about my vehicle: GMC Sierra 2500HD, Duramax. She said it would not take more than 30 minutes for the engine air filter to be replaced. So I confirmed the appointment. During my service, Tony, a service consultant came to talk to me about the service. He asked why I wanted my air filter changed, many times. As well as berating me on my decision to get my GMC truck serviced at a GMC dealer. I explained that I prefer having my vehicle serviced at a proper dealership, and the service to be done every six months. He did not like that response, and keep berating me with the same questions. To end this conversation he said that dealership does not have a diesel mechanic, so they don't work on diesels. When I asked him why he was treating a paying customer so poorly, he went back to his questioning. Keep in mind, I just wanted my engine air filter replaced, you do not need a diesel mechanic to do it, any mechanic can replace it. He said it would take two hours to get my air filter from the airport, as the part was not kept in stock. My vehicle is a 2005 GMC Sierra k2500 HD. I was informed during the appointment confirming phone call that they had the part, and the service would take half an hour. The service ended up taking over three hours, 190 minutes to be exact. During that 190 minute wait, I approached Tony to check the status of my vehicle, he ignored me. Tony was rude and unprofessional the entire time I was at the dealership. At the end of the appointment, as I was paying, I asked him why the dealership sold diesel GMC's, but did not work on them. He ignored me, once again. More