Ray Skillman Northeast Kia on Shadeland
Indianapolis, IN
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
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This dealership goes the extra mile for it’s customers from service to sales our situation was a complete mess with our car and they contacted the factory to make it right and make sure we were 100 percen from service to sales our situation was a complete mess with our car and they contacted the factory to make it right and make sure we were 100 percent satisfied More
The check in and check out process was smooth. I did not feel forced to select additional services. My vehicle was completed at the agreed upon time. Everyone was great to work with. I did not feel forced to select additional services. My vehicle was completed at the agreed upon time. Everyone was great to work with. More
Bishoy Mikhail & Devon Freeland helped me get into the SUV that I really wanted. They both went above and beyond for me and my wife. Great place to buy a car! SUV that I really wanted. They both went above and beyond for me and my wife. Great place to buy a car! More
My sunroof problem was intermittent and Tyler was persistent in making sure the issue was found. I really appreciated his persistence and making sure I was taken care of. persistent in making sure the issue was found. I really appreciated his persistence and making sure I was taken care of. More
Update: They said the fuel pump improved the misfire but it wasn't completely fixed. Stated that they were waiting on additional parts to come out of Dallas. I ended up picking my car up on 12/7/23. Derek B it wasn't completely fixed. Stated that they were waiting on additional parts to come out of Dallas. I ended up picking my car up on 12/7/23. Derek Bell was my initial contact as JB Liddle wasn't at his desk. He handed me the bill for $189. I said "I feel like you all should eat this as a result of terrible customer service + you've had my car so long etc." DB said ok I'll get my manager. I asked was it Mitch he said no, Matt. So, the initial review probably is for Matt not Mitch. Nonetheless, Matt the manager smh not a good business guy and probably shouldn't be manager. As he looked through my paperwork he told me I was being charged for the initial oil change & tire rotation. He then said "I tell you what, you pull the review and I'll take care of your service." I was offended. I said no way, the review stands. He said "welp, you'll owe for the $189." I said wooowwwwww is this really happening. To which he responded with "that's business," To which I said, it may be business but it's not GOOD business. As I handed my credit card over to pay my bill, I kindly asked for a copy of all of the paperwork. I received a packet substantially smaller than the packet they had me sign. I asked Matt, again, fora copy of allll the paperwork to which he responded, 'this is your copy, you get the pretty colored copies, those black and whites are just repair orders, part orders etc." I then asked, again, for a copy of alllll the paperwork; he then obliged. Ray Skillman, good luck with this guy being your service manager. Not only does he NOT represent nor uphold good business. His integrity is in question as well. More
The service and the KIA cars at this dealership are at best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible! best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible! More


