Ray Skillman Northeast Kia on Shadeland

Ray Skillman Northeast Kia: Service Department, JB & Mitch, this is for you: About September 22nd or so I took my 2023 Kia Sportage into Ray Skillman Northeast Kia. When I woke up that morning to dri Mitch, this is for you: About September 22nd or so I took my 2023 Kia Sportage into Ray Skillman Northeast Kia. When I woke up that morning to drive it, it began stuttering when stepping on the accelerator, it struggled to accelerate. This should not be typical, especially in a brand new car. I took it to Ray Skillman immediately and they've had it since; today is November 29th, 2023. I've specifically been working with JB. Today, I found out JB has been lying to me. I've been trying to keep communication with service, not them with me smh. He said they had a tech line ticket opened with Kia for MY vehicle so that they can troubleshoot back and forth. Turns out, according to Kia, that tech line ticket for MY vehicle has been closed since September 28th. According to Ray Skillman, that ticket has been closed since October 14th. Regardless, the ticket is closed and not open and being worked on. I was then informed by JB that Kia did not open a tech line ticket specifically for MY car because they had other cars their with similar issues and a tech line ticket was already opened with one of them, so they were just streamlining their processes. (insert straight face emoji) In a world where we are all overworked and underpaid, this would be understandable. EXCEPT, it's 2023. When things go wrong, people want a paper trail, a chronological timeline of events and happenings. Especially in the car industry! My example was "If something goes wrong with my car, the first thing you're going to ask me for is a record of my oil changes, to ensure they were done on time, and repairs." This is simple. As time continued to pass and I had no car, I decided to contact Kia, directly, just to see what information they had or if they had anything I could do since Ray Skillman wasn't getting anywhere by troubleshooting issues. I submitted a request for Kia Manufacturer to essentially buy back the lemon that they sold me, or switch me out for something of equal value. To my surprise, the request was denied, in partial, due to there being no paper trail. No evidence in the form of a tech line ticket for MY vehicle to Kia Manufacturer. At this point I was more than disappointed. My last 5 cars I've purchased directly from this dealership and now I'm essentially about to be screwed because service wanted to be lazy and didn't want to copy/paste the same issue 3x. Well, call me Karen because now, I need to speak to the manager. I was able to speak to the manager, Mitch. Mitch did not take ownership, for anything. In fact, he pointed the blame at Kia and their workers. He stated they didn't know what they were talking about etc. When I asked him the bottom line question of why, he had no answer nor an apology. He stated that a water pump would arrive today, be put on today, and they hope it will fix MY car, since that's what the tech line ticket told them to do for the other vehicles in their inventory with this same issue. He then tells me that he's been in service for 6 years (IDC) and has never seen a field tech come to the location. I then informed him that I didn't care what he saw or didn't see but that Kia could NOT send a field tech to their dealership to service MY car because he and his associates failed to have an open tech line ticket for it that contained documentation of everything they were trying and troubleshooting. Mitch says "we made phone calls." I told him it was 2023 and there should be a paper trail, documentation, uploading, follow up in writing of ANY verbal conversation had. Mitch didn't like me saying that too much. Ray Skillman Service, do better. Acknowledge your wrong. Learn to communicate. Mitch, if you're not versed in Kia's buy back / swap out policy in allll of your 6 years, then maybe you should pick up a book and get versed in it. Especially if a requirement is that service do their part so that Kia and the vehicle owner can do theirs. More

The service and the KIA cars at this dealership are at best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible! best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible! More

Poor service Not honest ppl will scam u so monitor ur personal information So be careful personal information So be careful More

They've had my car for four days with no communication and no updates I don't see anything professional about this especially when they are working on the exact same issue that was supposed to be fixed 3x and no updates I don't see anything professional about this especially when they are working on the exact same issue that was supposed to be fixed 3x ago. No good words this week. More

Every time you try calling the service department they never answer the phone. I got a flat tire and had to go up there because nobody answers the phone and when I got up there they didn't have my tire in never answer the phone. I got a flat tire and had to go up there because nobody answers the phone and when I got up there they didn't have my tire in stock and they said it can take up to a week for my tire to get there. I had a couple of issue with that: 1. He never made an attempt to call another Kia dealership to see if they had a tire. I would have went there instead of coming there if they would have answered the phone. 2. I had a warranty on my tires so good customer service would have been doing what you can to help your customer, I had to ask him to change my tire to a doughnut. His response was I need to see if someone can do that and if I had one, my response was I hope so this is a 2021. My car is leased and this dealership and the one in Carmel, Service department has already let me know that I would not be buying a Kia. Two bad experiences from 2 different service dealerships. That's a red flag, love my K5 but if i have a problem Im not confident in there service department. More

Outstanding experience with Ray Skillman Shadeland Kia purchasing a 2021 Kia Telluride SX V6 AWD Prestige and Nightfall Edition Packages. We visited Ray Skillman after looking for this SUV at other Kia d purchasing a 2021 Kia Telluride SX V6 AWD Prestige and Nightfall Edition Packages. We visited Ray Skillman after looking for this SUV at other Kia dealers unsuccessfully! We were told at two different dealers that such car had a huge demand that it was going to be practically impossible to get one, or if getting one it was going to be ~10K USD at least over sticker price!!!! Well, we decided to go a bit further (we live in Carmel) and stopped at Ray Skillman - Shadeland. There we met Bob Silvey and Shawn Salinas (Sales manager). They did confirm the high demand for this SUV, but started working with us in finding options to order a new one, giving us good options to get it and at an expected price. We were able to customize our Telluride the way we wanted it (interior and exterior colors, packages, accessories, etc.) with the help of Bob and Shawn, agreed on a price for it, and conditions, and they ordered it to Kia. Our Telluride was ordered, and after a couple of months it arrived just as we wanted it. Yesterday I went to the dealer, closed the deal, and came home driving our beautiful Gravity Gray, Dune Brown leather seats, SX Prestige Package and Nightfall Edition package Telluride. Negotiation was simple and easy, conditions were the expected ones, so overall it was a great experience getting this car. I can say that after dealing in Indiana with Mazda, Ford, Volkswagen, Audi and Lexus dealers, this has been by far the best and most positive experience. Kuddos to Shawn and Bob for their customer oriented service, something you don't always see easily in this type of business, and kudos to Kia for bringing to the market a very nice SUV at a pretty convenient price. Thanks to Bob and Shawn, great work with our car shopping experience. If you are looking for a KIA, don't hesitate and drive to Ray Skillman at Shadeland Ave. for a positive experience! More

I purchased Kia telluride. This is a high demanding model, and it was tough to find what I want (once I found the car, it was already gone). Kevin and Jan helped me searching the car for me, and they g model, and it was tough to find what I want (once I found the car, it was already gone). Kevin and Jan helped me searching the car for me, and they got a car better than I requested ( I wanted to have a black or dark moss, but they found black copper, which was a great choice). Once they found one, they brought in their dealership earlier than they promised me. I was satisfied with their service and pleased with how they performed. Thanks, Kevin and Jan! More

Kevin Evans got me into my "new" SUV today. He is absolutely a joy to work with! When it's time to shop for a car for my son who will turn 16 in the next year, I will definitely keep this dealership absolutely a joy to work with! When it's time to shop for a car for my son who will turn 16 in the next year, I will definitely keep this dealership and Mr. Evans in mind for my next purchase. Thank you! More

Awesome, and knowledgeable Courtesy, nice, and overall patience and keep you informed in every step toward getting you in a car. Kevin Evans and Mike Evans are two of a kind in Courtesy, nice, and overall patience and keep you informed in every step toward getting you in a car. Kevin Evans and Mike Evans are two of a kind in success for getting you in a car. Everyone were so nice and courtesy the overall company is knowledgeable and experience in all areas of sales for cars. I call it Success!! I had the pleasure of meeting the owners and both are so nice with concern on your behalf. All the staff that I encounter with were so nice.. Awesome!!! More

Kevin was awesome! I really appreciated how easy Kevin made the car buying experience. I was extremely anxious about the whole thing and he was laid back enough to help I really appreciated how easy Kevin made the car buying experience. I was extremely anxious about the whole thing and he was laid back enough to help me get through the stress of buying a new car. More