Ray Skillman West Auto Mall - Service Center

Problem Solved! After noticing an oil leak from her Buick, my wife made an early appointment with a GM dealership where they promised they would diagnose the problem After noticing an oil leak from her Buick, my wife made an early appointment with a GM dealership where they promised they would diagnose the problem and "get right back to her". After receiving "radio silence" for eight hours, she had a friend drop her off at the dealership and found that they had not even put the car on the lift! She was not happy. I told her that Patrick Rady and the service team at Ray Skillman would look at it, diagnose the problem and offer a reasonable solution, which they did! Kudos to Patrick and his team for excellent service and most importantly, for doing what they said they would do. As always, they set the standard for excellence in automotive service. More

Wife's car had a leak I have brought my own Suzuki truck to Patrick Rady in the Service Department with outstanding results. Wife's Buick developed a leak, and after a poo I have brought my own Suzuki truck to Patrick Rady in the Service Department with outstanding results. Wife's Buick developed a leak, and after a poor experience at a Buick Dealership service dept, I suggested she bring her vehicle to Patrick for service. He solved the problem right away and she was thrilled with the level of service and professionalism. More

Oil Change / Camera Replacement From the moment I pulled in, Jamie took care of me. I purchased my vehicle from Ray Skillman Greenwood, and received 2 free oil changes. I live about From the moment I pulled in, Jamie took care of me. I purchased my vehicle from Ray Skillman Greenwood, and received 2 free oil changes. I live about 10 minutes from the Westside location, so I didn't want to make a drive to Greenwood for the oil change. I showed her my paperwork, and she took care of everything from there. I ended up returning the next day because my back up camera was not working. Again, Ms. Jamie was there. She remembered me as soon as I stepped out of my car. I told her about the camera. She said they would have to order one, and would call me when it came in. About 25 minutes later, I got a call from her, saying that they actually had one available and if I wanted to come back that day, they would install it. It was excellent customer service. And those fresh baked cookies were pretty darn good too!! More

Great service. There was an error with my appointment through the online booking system, but James still made sure I was able to keep my appointment and get my car s There was an error with my appointment through the online booking system, but James still made sure I was able to keep my appointment and get my car serviced (which included a needed fix to my car’s brake system). James has been my service contact several times before and he is always kind, accommodating and reassuring. It was great to have all repairs and service completed in such a timely manner. More

Seat repair Our new Mazda had a broken piece of plastic on rear seat. Hardly noticeable but our sales rep John Bland insisted that they make it right. We we given Our new Mazda had a broken piece of plastic on rear seat. Hardly noticeable but our sales rep John Bland insisted that they make it right. We we given a loaner car while repair was made. Got our car back in one day washed, detailed and tank of gas. Can't thank them enough for their top notch service at Skillman Mazda. More

VERY NICE AND EFFICIENT WORKERS WHO ARE EXPERIENCED. I LOVE THE PEOPLE WHO WORK AT KIA SERVICE, THEY ARE ALWAYS PROMPT AND TO THE POINT OF WHATEVER IS GOING ON WITH YOU CAR. I LOVE THE PEOPLE WHO WORK AT KIA SERVICE, THEY ARE ALWAYS PROMPT AND TO THE POINT OF WHATEVER IS GOING ON WITH YOU CAR. More

Best Indianapolis area Kia dealership!!! I drive from Noblesville because this KIA dealership service department surpasses any other in the area when it comes to service, pricing and quality I drive from Noblesville because this KIA dealership service department surpasses any other in the area when it comes to service, pricing and quality customer care!! Jamie in the service department makes me feel like I'm their only VIP when I'm there!! Thank you for going above and beyond to always take care of me and my Sorento!!! More

Ray Skillman Westside Restores Faith A few weeks ago a piece of body trim broke off of our ‘17 CX3. Though we had not hit anything and nothing hit us, it was difficult to imagine how this A few weeks ago a piece of body trim broke off of our ‘17 CX3. Though we had not hit anything and nothing hit us, it was difficult to imagine how this piece broke off. I had taken it to the Mazda dealer in Westfield because that’s where we bought it and because we live about three minutes from there. I knew how it looked and wasn’t sure what to expect when I had it looked at. I didn’t really expect to get it repaired under warranty although that is what I thought should have happened. The last thing I expected was to basically be called a liar. The service manager looked at the car for maybe 30 seconds and declared that I had obviously hit something that caused the damage. I knew for a fact this was not the case as I was there when it happened but the indifference and “tough luck” attitude was not what I expected as a returning customer. He simply said Mazda wouldn’t pay for it. He asked me if I wanted it and when I said not if I had to pay for it he literally shouted back to the service desk to cancel that order. I was shocked and very angry at how I felt I was treated. I had bought my ‘16 Mazda3 a bit over a year before at Ray Skillman Westside mainly because it was the only dealership in central Indiana that had a stick shift in stock. Though inconvenient I decided Roush did not deserve my business. I brought my CX3 to Skillman and was greeted by Karri Campbell. I related my story to Karri and she listened with a sympathetic ear. I must have still appeared very angry but I tried to be polite and I told her explicitly that I expected to pay for the repair as I had not purchased the car there. She went to the back to check on a price and after a few minutes came back and said she discussed my story with her Mazda parts rep and offered to pay for the part if I paid for the labor. I was very pleasantly surprised and impressed and honestly a little embarrassed that I had projected my anger at someone who did not deserve it. This whole mess was over an $87 part with $60 worth of labor. It is an example of how poorly one CSR handled a situation and how fantastically another CSR handled it. Karri is an outstanding example of someone who cares about her customers. I will always take my cars to Ray Skillman Westside even though it is out of the way and Roush is only a few minutes from my house. Roush will never see me again and I will tell anyone who asks about my experience. More

Efficient and quick Nice waiting area with both tv and desks if you need to work and even outside space. Prices better than other local shops for same service. Nice waiting area with both tv and desks if you need to work and even outside space. Prices better than other local shops for same service. More

excellent The service was fast and friendly and I was very pleased to find that they had my parts in stock. Would definitely recommend to friends and family. The service was fast and friendly and I was very pleased to find that they had my parts in stock. Would definitely recommend to friends and family. More