Reed Hyundai of Kansas City

Pricing from the Internet automatically discounted an amount from the MSRP as a starting point. Dealer offerings in person did not use this approach. Somewhat deceiving when dealing in person with someon amount from the MSRP as a starting point. Dealer offerings in person did not use this approach. Somewhat deceiving when dealing in person with someone after seeing the Internet offer. Dealer had little knowledge of what Internet offer was. Auto units were listed on the Dealer's website before the cars actually arrived at the dealer, sales people did not know about the web contents until pointed out by customer. Website of the dealer (shawnee mission hyundai, KS) has pop down Instant message boxes which I found VERY annoying when reviewing the website. Dealer did not willing start a trade-in value at a reasonable price AND/OR to discount MSRP when dealing with price. More

When I originally went in to Shawnee Mission Hyundai I had no intent to buy that day...I had just had a baby a few weeks prior and just needed to take a quick look at a car or two and maybe a test drive. had no intent to buy that day...I had just had a baby a few weeks prior and just needed to take a quick look at a car or two and maybe a test drive. I even told Felix that if he had the opportunity to work with someone else and make a sale to do so. Felix took his time with me, was understanding of my situation and decision not to buy at that time. He checked back in with me at the end of the month to see how I was feeling about buying. We talked and he and the sales manager made me an offer I couldn't refuse. My actual time to finalize paperwork was smooth and even when we added a last minute prep to the car before possession (that made it impossible to pick up the car when I had to leave to get home for the baby) Felix took the time to get me a loaner and then drive my car to me when it was ready that afternoon. Great guy, great staff and a GREAT experience! More

Great Job. Everyone there was great to work with. Dion did a super job of keeping me informed. I walked in and drove out with a new car in a matter of a couple of hours. I will return if I need a car in did a super job of keeping me informed. I walked in and drove out with a new car in a matter of a couple of hours. I will return if I need a car in the future. I recommend anyone needing a new car to visit. More

Felix was great to work with. I felt comfortable with him and felt he had my best interest going into the deal. We had to drive to another dealership to test a manual transmission car and he drove me th him and felt he had my best interest going into the deal. We had to drive to another dealership to test a manual transmission car and he drove me the 25 miles each way no problem. Overall we spent much of an afternoon and evening getting this deal done. I was very satisfied with the end result and would return to Shawnee Mission Hyundai for future automobile needs. More

I have just purchased my FOURTH Hyundai vehicle. Mike Ball sold me my first 2000 Elantra and now, as the Sales Manager, gave me a great deal on my 2011 Tucson. My salesperson, Henry Frazier, was great t Ball sold me my first 2000 Elantra and now, as the Sales Manager, gave me a great deal on my 2011 Tucson. My salesperson, Henry Frazier, was great to work with. He went over the operational issues with me on my new car and answered all my questions. I am a repeat customer!!! More

Felix was very attentive to our needs. He answered all of our questions. He provided valuable information about our new Sonata. I feel he worked with us on the price of the vehicle and our trade-in. He of our questions. He provided valuable information about our new Sonata. I feel he worked with us on the price of the vehicle and our trade-in. He always had a smile on his face and worked very hard to please us. He introduced us to the sales manager, service manager, and parts manager. He provided valuable information about the operation of the new car. We would buy another car from Felix. We thought so much of him we named our car "Felix." More

Best dealership I have ever worked with. Everyone took the time to understand my needs and recommended a great car (2011 Sonata). All were friendly and pleasant, no pressure, and they really make you feel the time to understand my needs and recommended a great car (2011 Sonata). All were friendly and pleasant, no pressure, and they really make you feel like family. Took the time to introduce me to their service staff as well, and provided me a workspace with WiFi access so I could work when needed. Top flight staff and dealership, highly recommended. More

Everyone was very friendly and helpful. Bob answered all of our questions and went out of his way to meet all of our needs and wishes. We shopped other makes and 2 other Hyundai dealerships and Shawnee Mis of our questions and went out of his way to meet all of our needs and wishes. We shopped other makes and 2 other Hyundai dealerships and Shawnee Mission Hyundai was by far the best experience and price. We will definately recommend this dealership! More

It is my understanding that this is a survey regarding the entire process of purchase from start to finish, so please allow me to provide qualitative feedback about my experience. In the process of sea the entire process of purchase from start to finish, so please allow me to provide qualitative feedback about my experience. In the process of searching for a new vehicle, I had done extensive research with the help of friends and family. I felt prepared upon going into the dealership. The morning of my purchase, a friend and I had been instant messaging Scott Thouvenell regarding available options at the dealership. He was very helpful and willing to address any questions I had. I eventually decided to go up to Shawnee Mission Hyundai and amazingly enough, Scott drove up with some others in a vehicle and jumped out of the car to help. I couldn't believe that although I hadn't necessarily told him I was coming, he was the one available to help in the lot! He recognized it was us immediately and extended his help in finding exactly what I was looking for. His friendliness was outstanding. He was exactly what I was looking for in a car sales person. He was all about giving me the information I needed in order to make the most informed decision possible without putting a choke hold on me. He recognized when I needed time to be alone to ponder my thoughts, but was also conscientious enough to let me know where to find him should I have questions or concerns. He had the utmost professionalism and great customer service. His approach was one that I will continue to share with those closest to me. I have already had the opportunity to tell several people about the outstanding manner in which he does business... accolades to Scott Thouvenell! Although Scott and several others I came in contact with were incredible, I did feel slightly rushed during the financing portion. Some would feel as though this was a quick and seamless process, but many who don't buy a car or make large purchases every day such as myself, would probably feel less than satisfied with this portion of the overall experience. I acknowledge that it took me more time than the average person to make a final decision - I spent a good portion of the day wading through my options despite the fact that I felt prepared upon going in to visit. I simply think that it could have been handled a bit more thoughtfully and thoroughly. The price of my car was very good. It doesn't give me the option, but I would probably have rated it a 4.5 if I had the opportunity! In relation to other dealerships, it was exactly where I needed it to be to consider it as a possibility and eventually pull the trigger! I would also have rated customer service 4.5 overall. I came in contact with many individuals and felt comfortable being there. It was a clean facility and it was nice to feel welcome and respected. Mike Ball summed up my whole experience perfectly... Some people come in and point to the car they want and it's as easy as that and for some people it takes more time. I appreciated his understanding and his genuine concern that I felt the best I could about making the decision that was appropriate for me. You don't find that every day! A BIG thanks to the Shawnee Mission Hyundai employees - I LOVE my new car!!!!!!! More