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Reed Jeep Chrysler Dodge Ram

Merriam, KS

4.7
1,816 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support! "We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. " The Big Picture To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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7020 W. Frontage Rd

Merriam, KS

66203

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Showing 1,816 reviews

May 19, 2025

Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it w More

by mikecosse
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Montell Cozart
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Reed Jeep Chrysler Dodge Ram responded

Mr. Cosse - There seems to be a miscommunication here. The vehicle you purchased was sold as a certified (CPO) unit and did come with the CPO warranty which covered your vehicle for 100,000 miles or 72 months. Whichever came first. At the time of your claim your Ram truck had over 130,000 miles on the odometer which put it over the miles and out of coverage. Montell apologized to you sincerely that you were experiencing problems and needing a costly repair but that apology had nothing to do with your warranty. It's never fun to need a major mechanical repair but it does happen on work trucks, especially when they get well over the 100k mileage mark. Reed Jeep always goes the extra mile to help our customers in need and our customer reviews do reflect that. I am sorry that we failed to do so with your purchase. Respectfully, Jeff Powell General Manager

May 19, 2025 -

mikecosse responded

Montel had promised me 100K miles over the current mileage, which would have taken the warranty to approximately 150K miles. I confirmed it with him several times because it was such a good deal. He confirmed it when I called and then backtracked when he found out he was wrong. I don't think he knowingly lied, but I'm the one who paid for his mistake. Also, my truck just reached 130K miles and the claim for approximately two years ago, so your records are incorrect

May 19, 2025 -

Reed Jeep Chrysler Dodge Ram responded

Mike - Montell is a well known public figure from his time at KU and has been with this company for many years. I have never questioned his character. That aside, the CPO warranty mileage terms are clearly stated in the policy that you signed. I see the transmission work was done on April 2nd of 2025. That is stated by Carfax and I am just assuming that is when you had your work done. That is all I can go by since I was never contacted or given a chance to discuss this with you. If it was prior to that I might ask why you waited so long to post this review and never give us a chance to make it right?

May 20, 2025 -

mikecosse responded

The work completed in 2025 was a completely different matter (although it would have been cover4ed as well). And yes, I'm aware of Montell's time at KU and recent hiring at Bishop Miege where my son previously played. He has a good reputation, but nevertheless made a crucial mistake that your dealership was unwilling to correct or provide any assistance with whatsoever. I addressed it back then but it fell on deaf ears. No one was willing to "make it right", which was very disappointing. I only competed the review because I received a request at my email today asking me to review my experience. I have no idea why I received it years after the fact, but it's an experience I share whenever I am asked about my truck and your dealership, so I completed the review.

April 27, 2025

Great experience! Liz was amazing and made buying our new truck a breeze. Would definitely recommend others and have Liz help again in the future. More

by sgun833
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Horsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Highly recommend this Dealer. Quick and Painless. Brian Townsend in the Service Department was very effective and efficient coordinating our extended Mopar Service Contract with o More

by rburt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Townsend
April 01, 2025

Liz is the absolute best to work with! This is now our fifth vehicle purchased with Liz and it is always such a pleasure. She has great communication and makes the process as easy as possi More

by BTrain625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Liz had done a wonderful job of explaining the process and keeping me informed. Throughout the process she addressed my concerns and attempted to remedy any issues. Very personable and an excellent commun More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Liz is amazing! We followed her from Olathe Dodge! This is the 2nd vehicle she helped us purchase and we will continue to buy from her. She is honest and very kno More

by Mike and Michele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

I called Reed CDJR a week ago to discuss a vehicle that I found online and was interested in learning more about. I spoke with Clayton Mark. I found him to be very courteous and interested in my business. More

by From Columbia MO Area
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Mark
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

It was so fun to work with Liz and she was so helpful as I looked for my next vehicle. I drove away with a beautiful Diamond Black Pearlcoat 2025 Jeep Compass!! Liz made the experience awesome! Reed Jeep ru More

by J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

I recently visited Reed to explore a car I found online and I couldn’t be happier with the experience. Chris Jones was friendly, knowledgeable, and genuinely helpful without being pushy. He took the time t More

by ddmasker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

We’ve been purchasing vehicles since 2015 from Liz. It’s always an easy process and stress free. We make the 2.5 hour drive just to purchase from her. She always has everything basically ready to go wh More

by sammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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