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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,804 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,804 reviews
January 14, 2025
I was shocked at how well this dealership took care of me. Liz McMullen and Clayton Mark never gave up trying to get me the best deal. I had a set number that I could not above and they went above and bey me. Liz McMullen and Clayton Mark never gave up trying to get me the best deal. I had a set number that I could not above and they went above and beyond getting me that number. The cherry on top was Kent Rose in the finance office. I knew I couldn’t afford an extended warranty. That was unacceptable to Kent, he gave me an excellent deal on an extended warranty for the life of the loan and my payment didn’t go up at all. This is the dealership that should be the standard of what all dealerships should be. More
by Dave A
January 12, 2025
I just blind called the dealership and was handed off to a salesman “sales Super women”. Liz went above and beyond as I was helping my Mom who lives in NW MO amd I live in Rolla buy a Pacifica that was at a salesman “sales Super women”. Liz went above and beyond as I was helping my Mom who lives in NW MO amd I live in Rolla buy a Pacifica that was at your dealership. She sent videos, pics forms to fill out online for the trade and within less than 24 hours I had my mom there at 8:15 on a Saturday to purchase the car and she was back home before noon. Liz went over the car with her in detail and we could not be more pleased with her service!!!!. More
by katejones517
Employees Worked With
December 27, 2024
Having Liz assistant us made buying our new Jeep and enjoyable experience. Although my wife and I had alot of questions and concerns, she was patient and actually made the whole experience feel like we enjoyable experience. Although my wife and I had alot of questions and concerns, she was patient and actually made the whole experience feel like we were dealing with a friend instead of a saleswoman. I know who our family will be reaching out to for future car purchases. More
by Jeff
December 07, 2024
We bought our Jeep out of state and Chris made the whole process feel SUPER easy and smooth. Even with all the logistics going on there was no hiccups. THANK YOU CHRIS process feel SUPER easy and smooth. Even with all the logistics going on there was no hiccups. THANK YOU CHRIS More
by Jesus Hernandez
Employees Worked With
December 03, 2024
I have been working with Liz McMullen since 2018. This is either the 6th or 7th vehicle I have purchased from Liz. I travel 5 1/2 hours one way to purchase my vehicles from Liz. She has always been This is either the 6th or 7th vehicle I have purchased from Liz. I travel 5 1/2 hours one way to purchase my vehicles from Liz. She has always been very professional and I feel she has treated fairly in pricing my trade in as well as giving me a great price on the new vehicle I pick out. Reed Jeep has one of the best selections of new vehicles to pick from and will continue to go to Reed Jeep for my vehicle needs. If you’re looking for a vehicle be sure to stop by Reed Jeep and ask for Liz McMullen! Tell her Shawn Sent you. More
by Shawn
November 22, 2024
Bought a used Jeep from them. We live in Missouri so the car needed a MO inspection. The car did not pass inspection, which seemed a bit odd. Called sales guy and as expected h We live in Missouri so the car needed a MO inspection. The car did not pass inspection, which seemed a bit odd. Called sales guy and as expected he said bring it in to service “they’ll take care of you”. Sat there for 3 hours - they fixed nothing but diagnosed the issue and offered to order parts and fix for another $3,500. I should point out that they made sure to mention that they waived the $200 diagnostic fee - as if they were doing me a favor. I did not accept their repair offer and after 5 or 6 back and forth trips from salesguy to ‘ask the manager’ - I got to meet the very pleasant and helpful General Manager. Boy, he’s a real gem. Basically, he didn’t have time to talk to me, nor did he give a rip about the situation. I would not suggest anyone consider doing business with this dealership. More
by JCurt99
Employees Worked With
October 31, 2024
Chris was very informative and very friendly to deal with. I would highly recommend him to all my friends and family. with. I would highly recommend him to all my friends and family. More
by bevpierce56
Employees Worked With
October 27, 2024
Great experience buying with Liz and Reed. Highly satisfied. I would recommend them. Thank you Highly satisfied. I would recommend them. Thank you More
by trentonswift
Employees Worked With
October 22, 2024
Liz was super helpful through the process and helped answer any questions we had during our car buying experience. answer any questions we had during our car buying experience. More
by Tylorjmcdonald
Employees Worked With
September 24, 2024
Liz is the best person to deal with! She got me everything I wanted out of my hellcat! Absolutely wonderful sales woman ever. She even helped me clean out my hellcat! I will only deal w She got me everything I wanted out of my hellcat! Absolutely wonderful sales woman ever. She even helped me clean out my hellcat! I will only deal with her from now on and send anyone I can her way! Thank you liz! More
by Dondonmendoza
Employees Worked With
