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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,815 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,815 reviews
April 07, 2014
Terry was great to work with. He was very patient as I tried to narrow down my choices, and full of information. I will recommend him to anyone looking for assistance in purchasing a new or preowned autom tried to narrow down my choices, and full of information. I will recommend him to anyone looking for assistance in purchasing a new or preowned automobile. More
by kacystamps
Employees Worked With
Terry Mykins
April 07, 2014
I am a repeat customer because I love Jeeps and Overland Park Jeep is a great dealership. They make the car buying experience easy. Thanks for your help. I love my new Jeep. Park Jeep is a great dealership. They make the car buying experience easy. Thanks for your help. I love my new Jeep. More
by justg
Employees Worked With
Terry Mykins, Dan Drabek
April 05, 2014
Terry Mykins our salesman was very helpful. The business office did not give us all the forms to sign and did not inform us even after several calls we made to find out where our tittle was because we were office did not give us all the forms to sign and did not inform us even after several calls we made to find out where our tittle was because we were leaving town for several weeks. Poor procedures, poor folowup, poor communications. Bill Brocker More
by wrbckb
Employees Worked With
Terry Mykins
April 05, 2014
Awesome Great visit. Love the people in this dealership. Never felt forced to buy. Great deals. Will only buy cars from this dealer. Should be back soon Great visit. Love the people in this dealership. Never felt forced to buy. Great deals. Will only buy cars from this dealer. Should be back soon More
by ajzicha
Employees Worked With
Paul
April 03, 2014
Jeep Wrangler This is our 3rd Jeep. Two have been from Overland Park Jeep. Both of those from Terry Mykins. He is very knowledgeable and makes the process easy! This is our 3rd Jeep. Two have been from Overland Park Jeep. Both of those from Terry Mykins. He is very knowledgeable and makes the process easy! More
by Geepto
Employees Worked With
Terry Mykins, Terry Mykins
April 02, 2014
New Car Purchase We did this transaction over the phone. I drove 130 miles to do this deal. Terry was amazing with entire process. Roger was amazing too. We did this transaction over the phone. I drove 130 miles to do this deal. Terry was amazing with entire process. Roger was amazing too. More
by JeepPatriot14
Employees Worked With
Terry Mykins, Roger Heath
April 02, 2014
Easiest new car purchase I have ever had! I was able to get an excellent deal for a new Jeep Grand Cherokee completely through email communications. It was an excellent, professional, low-pre I was able to get an excellent deal for a new Jeep Grand Cherokee completely through email communications. It was an excellent, professional, low-pressure experience. Once the deal was accepted, the experience at the dealership was quick and easy. No hassles, no surprises, and no pressure. Terry was extremely helpful, friendly, and professional throughout the entire buying experience. More
by bkbaker
Employees Worked With
Terry Mykins
April 01, 2014
It was an absolute pleasure and a breeze doing business with Terry and the dealership. We went from literally start to finish in 3 hours and i was able to drive off the forecourt with my new vehicle. He al with Terry and the dealership. We went from literally start to finish in 3 hours and i was able to drive off the forecourt with my new vehicle. He also let me charge my iPhone and take work calls from his office as we progressed. True professionals More
by phunt68
Employees Worked With
Terry Mykins
April 01, 2014
My husband first visited with Joe at the dealership, selected the car he was interested in and took a drive. After that, we negotiated everything via phone calls and email. Everything was handled in a selected the car he was interested in and took a drive. After that, we negotiated everything via phone calls and email. Everything was handled in a very professional manner. I would not hesitate to recommend Joe and Overland Park Jeep. More
by dmanfield
Employees Worked With
Joe Hoglund
March 31, 2014
Experience was excellent. My Salesman, T. J. and Finance, Roger, were very patient with me and was aware of my unusual circumstance. I did not experience any pressure and got the car, with their assistance. Roger, were very patient with me and was aware of my unusual circumstance. I did not experience any pressure and got the car, with their assistance. I have always driven Fords or Mercury's. My Chrysler 200, hard top Convertible is everything I hoped for. Can not believe the difference in cars. The dash board is very easy to operate. The dealership experience was very low key and Quiet. I will return for other cars. More
by tinnensu
Employees Worked With
TJ Roberts, Roger Heath
