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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,816 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,816 reviews
January 03, 2013
I had the pleasure of working with Hugh Smith through the process of finding the right Jeep for me. He only works part time, so I was very fortunate. He showed me all of the bells and whistles and how to o process of finding the right Jeep for me. He only works part time, so I was very fortunate. He showed me all of the bells and whistles and how to operate them! Scott Henry and Vince Williams were also great to work with for the after market and financing process. I will definately recommend OP Jeep to my friends, and will definately work with them again! More
by Mrs. Jeep driver
January 01, 2013
Terry is a great salesman. Some car sales people can be pushy and condescending, Terry was very polite and considerate. When I put a request on line looking for a new Chrysler 200 Limited convertible, he pushy and condescending, Terry was very polite and considerate. When I put a request on line looking for a new Chrysler 200 Limited convertible, he was the first to contact me and continued to keep me informed of the progress of delivery. More
by aysunscott
Employees Worked With
Terry Mykins, Terry Mykins
December 30, 2012
First of all, I love my new Jeep Grand Cherokee. It was the perfect choice for us. I was happy with the price and trade we made. Terry Mykins is a good salesman but way too busy to handle his customers res the perfect choice for us. I was happy with the price and trade we made. Terry Mykins is a good salesman but way too busy to handle his customers respectfully. I think this dealership is short staffed. When we picked up the new car, we had an appointment. Joseph Pippins handled the paper work. After not selling us the extended warrantee, he wanted to get us out of there as fast as possible. We weren't given time to read the papers we were signing, I tried but he kept looking at his expensive watch and told us he had a kids game to go to. Then Terry could not handle us and passed us off to a part time older man who was doing a good job showing us the cars features. This man was interrupted twice to go help other customers. It was like they already had my check and the next sale was more important that making sure we new how to operate our new car. No one told us how to properly break-in the new motor. Second problem was a interior trim part that was defective or not installed right. As part of the deal, Terry agreed that it was not right and looked bad and said it would be replaced. He explained that it was not a stocked item yet and would have to order it from the manufacture which could take weeks to months. That was fine with us and we excepted the car. He said they would call when the part came in. Ten weeks later no one had called so I called and Terry told me it had come in a few days after they ordered it and was sent back after a month. They reordered it and then comes problem number three. Doug Newman, service manager, just took the part off a showroom car and hammered it on my car with his fist. Looked as bad as the original one. He said they all look like that and that they did not fix things like that and needed to take pictures and send to Chrysler, which would be a long process to solve. He was not friendly and not willing to talk to me about it. I looked at three other Grand Cherokees on the lot and the trim parts all looked great on them. Other friends pointed out the flaw so it was not me being too picky. I was forced to raise a big stink and finally got Doug Newman to put on the new part they had ordered. It looked better but only after my son showed him some rubber sealer part was folded under and was causing the problem, did it finally look good. Appears my son has more sense and ability than the service manager. Every one has bad days but I got the feeling Doug is in the wrong profession! I would NOT recommend this dealership to my friends and I just took their emblem off the back of my car and threw it away! More
by ksutru2u
Employees Worked With
Terry Mykins, Doug Newman
December 30, 2012
I was pleased to have the opportunity to work with such a professional team. Options were explained to us, cars made available for viewing and the pricing fully described. When our new Grand Cherokee was d professional team. Options were explained to us, cars made available for viewing and the pricing fully described. When our new Grand Cherokee was delivered we were given a full explanation of all the features on this wonderful automobile. This is a great dealership selling a high quality product. More
by Dangarrity
Employees Worked With
Other Employees :
Mike Sullivan, Steve Schulte, V, Steve Schulte
December 20, 2012
The experience was handled in good manner. The car was delivered as promised. All dealership representatives were friendly and efficient. Number 1 Jeep dealer in my book. delivered as promised. All dealership representatives were friendly and efficient. Number 1 Jeep dealer in my book. More
by hajkar
December 17, 2012
The dealership had a great inventory of new jeeps and Terry clearly new his product and was very helpful. I am very happy with Terry and would purchase from him again. Terry clearly new his product and was very helpful. I am very happy with Terry and would purchase from him again. More
by JimMeganRiggs
Employees Worked With
Terry Mykins
December 14, 2012
I have to say after this being my 6th vehicle purchased and using a different dealership each time, this has to be the BEST car buying experience I have ever been through. TJ was extremely helpful, friend and using a different dealership each time, this has to be the BEST car buying experience I have ever been through. TJ was extremely helpful, friendly and knowledgeable about the Dodge Journey I had my eye on. Joe Pippins was a wizard with the financing, as I had only average credit and repossession three years previous. Although my interaction with Scott Henry was limited he was friendly and willing to help me out with any extras and setting up a complete car detail. I would STRONGLY recommend this dealership to anyone looking to upgrade to a nicer more reliable vehicle. The savings I made here allowed me to stay on track with my marriage proposal plan. Thank You All so very much for your help and patience, M. Cease II More
by MCeaseII
Employees Worked With
Mr. Scott Henry, TJ Roberts
December 11, 2012
Awesome experience! Very patient , understanding Awesome experience! Very patient , understanding &helpful. I highly recommend this dealership & these two employees. I'm pretty sure I was diffi Awesome experience! Very patient , understanding &helpful. I highly recommend this dealership & these two employees. I'm pretty sure I was difficult to deal with since I was very indecisive but these two never pressured me into anything I wasn't really interested in. I actually drove off in a vehicle I never thought I would own. It's awesome! More
by crdominguez03
December 11, 2012
Terry is an experienced car salesman. He earned our trust and respect quickly. He listened carefully to what my wife and I wanted. Then, he worked with us and the dealership to sell us what we wanted trust and respect quickly. He listened carefully to what my wife and I wanted. Then, he worked with us and the dealership to sell us what we wanted. In the end Terry and OPJC persuaded us that we had the best deal possible. Thank you Terry for being flexible and doing your best for us. More
by fast&furious
December 09, 2012
The sales rep was helpful and very professional. In fact, everyone I interacted with during the purchase of my new Jeep was helpful. Also, there was absolutely no pressure (which I very much appreciat fact, everyone I interacted with during the purchase of my new Jeep was helpful. Also, there was absolutely no pressure (which I very much appreciated). My Salesperson was knowledgeable about the product and all procedures associated with buying a vehicle. I would recommend this dealership to a friend. Thank you. L. G. Copeland More
by lgcopeland
Employees Worked With
