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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,816 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,816 reviews
December 06, 2012
I was quite pleased with the courtesy and time given to me when I walked in to inquire about a new Chrysler Van. Travis was most informative and willing to answer any questions I may have about price, avai me when I walked in to inquire about a new Chrysler Van. Travis was most informative and willing to answer any questions I may have about price, availability and features of the vehicle. He then gave me a chance to think it over the weekend and didn't pressure me with calling to check when I may decide to buy. I am very satisfied with my choice and pleased with the service I received. More
by Helen A. Skradski/Skradski Funeral Home
Employees Worked With
Travis Jones, Vince Williams, Scott Henry
December 05, 2012
I have bought several new cars and I have to say this was the easiest transaction ever. I definitely recommend this dealer and Terry Mykins. I will definitely buy from them again! the easiest transaction ever. I definitely recommend this dealer and Terry Mykins. I will definitely buy from them again! More
by bridgette.gibbs.16
Employees Worked With
audra kupka, Terry Mykins
December 02, 2012
Steve & Scott were outstanding. I purchased a 2012 Jeep Wrangler Rubicon Call of Duty Edition. I was looking for a dealer that would listen and work with me on my dream Jeep. Steve and Scott did jus Jeep Wrangler Rubicon Call of Duty Edition. I was looking for a dealer that would listen and work with me on my dream Jeep. Steve and Scott did just that. I added a 4" lift kit, 35" tires, 20" wheels, dual exhaust. They took care of everything. I would highly recommend Overland Park Jeep with the Steve/Scott tandem! More
by olathejayhawk
Employees Worked With
Steve Schulte
November 21, 2012
On September 8, 2012, I went in to have a window fixed and my cigar lighter looked at. I was told at the end of the appointment that the dealership did not have the parts to fix my cigar lighter, but the and my cigar lighter looked at. I was told at the end of the appointment that the dealership did not have the parts to fix my cigar lighter, but the parts would be ordered. When they came in, I would get a call to bring my Jeep back. On November 21, 2012 I was able to bring my car in after calling the dealership to make an appointment to put back in my cigar lighter. Doing research online showed the parts I need for my cigar lighter cost around $25. I understand that labor is part of the overall cost, but I was not happy to see that my total cost was almost $70. I had to wait over 2 months to have my car fixed, and even then, I still had to take the initiative to call to make an appointment after being told that I would be called when the necessary parts came in. One positive note was Greg was very flexible in working around my schedule to find a time to schedule my appointment to have my cigar lighter fixed. More
by clm161
Employees Worked With
November 21, 2012
I'm a no-nonsense guy, so that's what I expect. I already knew what I wanted, so I wasn't looking for for a sales pitch. Madeline was great to work with, and the finance department was expedient and already knew what I wanted, so I wasn't looking for for a sales pitch. Madeline was great to work with, and the finance department was expedient and to the point. This was my fourth vehicle from OPJeep, so I'm sure they will see me again. More
by PhoenixJazzClub
Employees Worked With
Steve Schulte
November 19, 2012
salesman, terry mykins, went to great length to explain the features of Grand Cherokee limited both before a deal was made and after the closing. He also made a follow-up call several days after the closin the features of Grand Cherokee limited both before a deal was made and after the closing. He also made a follow-up call several days after the closing to check for problems. dealership obviously has great training and expectations of all employees. More
by jwaller1
Employees Worked With
Terry Mykins, Adam Mccall, Doug Newman
November 19, 2012
This dealership is great for sales and service. This is our fifth vehicle from them. Terry Mykins keeps us coming back! They really take good customer service seriously. Cannot say enough good things abo our fifth vehicle from them. Terry Mykins keeps us coming back! They really take good customer service seriously. Cannot say enough good things about this operation..... More
by kareljk
November 16, 2012
Steve was very knowledgable and friendly and got us into the car we wanted and the car that fit our budget! Steve answered all of our questions that we had when we first looked at the 200. the car we wanted and the car that fit our budget! Steve answered all of our questions that we had when we first looked at the 200. More
by Gregory Flohr
Employees Worked With
Steve Schulte
November 15, 2012
I was in an accident & totaled out my jeep. I looked at alot of jeeps on line & went out looking too. Came to Overland Park Jeep after finding a used one on line that they had. I fell in love with it. I at alot of jeeps on line & went out looking too. Came to Overland Park Jeep after finding a used one on line that they had. I fell in love with it. Its been along time sence I bought a vehicle and its overwhelming. Jordan Milford is the Best! He's very helpful, not a push salesman and really made me feel like he cared. Everyone at OP Jeep made me feel like I was a somebody and not just another customer. Thank You! More
by margo embry
