Reed Jeep Chrysler Dodge Ram

When first choosing to use the Overland Park Jeep Dealership, I was perfectly satisfied at the fact that my AAA insurance carrier was cooperative and very supportive with sending my car there for the Dealership, I was perfectly satisfied at the fact that my AAA insurance carrier was cooperative and very supportive with sending my car there for the repairs from my car accident. After having a ridiculous amount of delays and attempting to contact numerous people, it was almost a month of my car being at the dealer before being even started on. As patient as I've tried to be, Overland Park Jeep claimed that they weren't at fault for anything whatsoever, especially the delays within this process. After carefully examining the emails, phone calls and even having someone check in on my vehicle just to be sure that the repairs were actually happening there was fault on them for how long the process was taking. I stand behind the fact that I know the repairs weren't exactly easy but if I knew that I was going to be dealing with people who seemed to be talking down to me, I would have taken it to the Gladstone Jeep dealer that I bought it from. I have no doubt that there wouldn't have been this many issues because of the efficient work they had already done for me in the past. After picking up my "repaired" Jeep 2 days ago, I was thoroughly surprised when my Jeep would not start last night when leaving my softball games. Luckily, I had a friend who walked out with me that took a look under the hood for me. Come to find out, Jeep didn't put my battery back properly. On my way home, thankfully a friend was following me because my car completely shut off at the top of a hill on Johnson Drive and Renner leaving me sitting there without the use of even my hazards. Which in and of itself is a HUGE problem. After being able to find a socket wrench to tighten the battery as much as we could at midnight... I was able to get home with my check engine light on the entire time. After letting it sit overnight and praying that it would start this morning, I was able to get the car running and make it to work with the check engine light still on. My largest frustration comes from the fact that I feel as though I was dealing with a used car dealer with the way that I was being talked to the entire time with not knowing when things would be done to the blame being put on other parties and him in a sense, telling me what I wanted to hear. But throughout this entire process and me getting ready to have my rental car allowance policy used up, they did absolutely nothing to reassure me that they would help with any of my inconvenience. It was always someone else's fault. I have another appointment this afternoon to get the problematic things looked at on the car because they need to fix what they didn't entirely finish the first time... but in the future, I will not be returning to this dealer even though it's the most convenient one for me to go to. I will be taking my business elsewhere. More

Great experience! Would definately recomend to others!! Gave enough time to make our decision. Excellent discounts, worked great with price and excellent on trade in. Gave enough time to make our decision. Excellent discounts, worked great with price and excellent on trade in. More

Jim was excellent! Very personal, friendly, and helpful. Patient and willing to answer questions. Very evident he wanted me to be happy with my purchase decision and I admire that. This was my first car Patient and willing to answer questions. Very evident he wanted me to be happy with my purchase decision and I admire that. This was my first car buying experience and Vince was wonderful. Very thorough and explained things well and provided many options. He was helpful in helping me move the car buying purchase along (he worked out all the details)-Im very appreciative for all his help. These 2 men (and Mike Sullivan, who help by working out this deal with my dad) totally changed my view of this dealership. I had been in a month prior by myself and the new car sales man was not helpful. It seemed as if I was wasting his time, he stood with his hands in his pockets and when I asked to see a 2012 jeep he nodded to the showroom floor and said "there's one," to which I had to go and open the doors myself to look in it. I left and thought, I would never buy a car here! But, this shows how a sales man can make or break someones opinion based on the first impression they give. Due to my dad and Mike's business relationship I returned to the dealership and was helped by Jim and recieved a new impression from your dealership and decided to make a purchase with your branch. Many thanks to Mike, Jim and Vince. I LOVE my new jeep and am very happy for their expertise and kindness! Megan Wallace More

TJ Roberts was the best salesman. He was not pushy. We could not decide on which vehicle we wanted. TJ was very patient with us. Walked all over the lot with us. Lot us drive the vehicles we wanted to tes could not decide on which vehicle we wanted. TJ was very patient with us. Walked all over the lot with us. Lot us drive the vehicles we wanted to test drive. He was awesome. When we are ready to buy an another vehicle we will came back to TJ Roberts. Our finance guy Joseph Pippins was great also. We were in and out in no time. He explained everything to us. Both men are awesome. More

I'be only recently purchased a jeep on the east coast & I moved to overland park 1 year ago. Not knowing where to bring my jeep when it was in need of servicing (for a specific problem), I decided upon & I moved to overland park 1 year ago. Not knowing where to bring my jeep when it was in need of servicing (for a specific problem), I decided upon the local jeep dealership....... huge mistake. After speaking with a service rep at the dealership, and explaining exactly what the problem was with my vehicle, The dealership made me wait 7 days for an appointment. After the `7 day waiting period, I dropped my jeep off at 8 am on a saturday. it took me more than 20 minutes to check my vehicle in, After waiting 20 minutes, I was told that I needed to retrieve my jeep (which was no more than 30feet groom the garage door), and bring it to the garage door. This confused me. I asked the rep to please call me when the problem was determined, and let me know what the cost would be. The dealerships Saturday hours were posted and said they closed at 4pm on Saturday. At 3pm, I still had no call from the dealership. I called them. 25 minutes and 3 times on hold, where each tim I was taken off hold I gave my name and vehicle and why I was calling. After the 3rd time I spoke with someone, I was disconnected. I called again. This time I only spoke to 2 people over the course of about 12 minutes. Finally, I was told that they had no time to look at my vehicle that day. Really????? When I asked if they at least fixed my tail-light (that was out) I was told yes. After picking up the vehicle, I realized the tail light worked, but now the blinker on the same side was not working. Really???? Also, one of the 2 screws that hold the back tail light price onto the vehicle was missing. Great job! The next day I needed to make a trip to Lawrence, Kansas. My jeep broke down during that trip and I needed to have it towed home. I will NEVER USE THIS DEALERSHIP AGAIN FOR ANY REASON. NEVER. I was treated poorly, my vehicle was never even looked at over an 8 hour period, and customer service reps were rude. More

I can buy anywhere but Terry and the dealership are exceptional! Terry has superior knowledge of Jeeps and Joe did a great job of explaining the financing without pressuring us. We've had a 10 year re exceptional! Terry has superior knowledge of Jeeps and Joe did a great job of explaining the financing without pressuring us. We've had a 10 year relationship with Terry and he is buy far the best salesman because he doesn't pressure you but steers you towards the best vehicle for your needs. His knowledge of his inventory is outstanding and he is just the nicest guy you could ever want to deal with! I send all of my friends to Terry because I know they will be treated well and the dealership will back him up with excellent service and good prices. It's a package deal that can't be beat! And no, he's not a relative:) Just great people all around. And now that we've moved farther away, it's still worth the drive. More

I have delivered new vehicles to this dealership for many years and have always been treated well. Therefore. when I decided to purchase a new vehicle I felt comfortable purchasing my pickup here even though years and have always been treated well. Therefore. when I decided to purchase a new vehicle I felt comfortable purchasing my pickup here even though I live in Missouri, 250 miles away. TJ Roberts Mike Sullivan and Vince Williams all were very pleasent and helpful and would recommend there services to anyone. I am very satisfied with experience here More

Very good experience. It was a no hassle purchase front to back. I would recommend the dealership to anyone who ask me about my new vehicle. to back. I would recommend the dealership to anyone who ask me about my new vehicle. More

The reason I brought my jeep in was to get an oil change, general inspection, and to get the sky slider wind deflector installed on my 08 Jeep Liberty. First of all I made an appointment at 8:00 am. I figure general inspection, and to get the sky slider wind deflector installed on my 08 Jeep Liberty. First of all I made an appointment at 8:00 am. I figured that by making an appointment my car would start getting worked on at 8. He asked if I was staying or dropping it off. I told him I would just drop it off, however I needed it done early afternoon. He said it would be no later then 2. I called around 1:30 to see where it was at and he let me know that they did not have the right wind deflector, but they would get it and have everything done around 3:30. He let me know that I needed to change my spark plugs every 30,000 miles so I added that in as well. I show up around 3:30 and my car is still not finished. It is finally done at 3:50. Then he lets's me know that they were not able to install the wind deflector because they did not have it in and that it would take an extra week just to get it in. So basically it took 9 hours to get my oil changed and to change my spark plugs when I made an appointment for 8 am. I then looked at my receipt and it shows that the Spark Plugs cost $24.00. I know that labor is not cheap, but $180.00 to change spark plugs seems to be a bit ridiculous. I don't understand why A. the right part was not ordered, B. Why they did not know that they did not have the right part until 1:30, and why it took 9 hours to complete an oil change when I made an appointment. Obviously they wait to do the cars that are dropped off until later. So, next time I might as well say I am staying and then leave anyways. I am completely frustrated now that I have to wait another week to receive the wind deflector. More

Terry was easy to work with and very knowledgeable about what he was selling. Thanks. Love my car and am looking forward to driving it for quite some time. what he was selling. Thanks. Love my car and am looking forward to driving it for quite some time. More