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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,815 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,815 reviews
August 01, 2011
John was very knowledgable about the product and was easy to deal with. John made the process very easy and did not use high pressure tactics. The rest of the team was helpful as well and did not try to sell to deal with. John made the process very easy and did not use high pressure tactics. The rest of the team was helpful as well and did not try to sell me anything I did not need. I have already referred a friend to John and OP Jeep and he purchased a car as well. Great experience. More
by bryan1999
Employees Worked With
John Sorenson
July 31, 2011
Service was exceptional. Salesman new everything about the vehicle when asked and was very helpful with determining the right vehicle. In and out of the dealership which I loved...normally takes forever w the vehicle when asked and was very helpful with determining the right vehicle. In and out of the dealership which I loved...normally takes forever when you go to the dealership. Only thoughts for the management is the sales guys were a bit over dressed for the summer heat. Suggest dressing down a little bit like other buisnesses. Perhaps xxxxs with your dealership name would promote the dealership when they are out and abput at lunch etc. Overall great EXPERIENCE!! More
by Kensosko
Employees Worked With
John Sorenson and Bo Short
July 21, 2011
The Service Department personnel are all very friendly and know you by your name after the first visit. I have been taking my Jeep and Chrysler 300 to them since 1997. They know what customer service me and know you by your name after the first visit. I have been taking my Jeep and Chrysler 300 to them since 1997. They know what customer service means and puts it in effect. I have recommended their service department to at least 3 different people and they all have given me positive feedback on their experience at Overland Park Jeep. More
by gschre
Employees Worked With
Todd, John, Stephen, Stephen Snyder
April 11, 2011
Great dealer to work with for service. Todd really does a good job of taking care of his customers like family. I have been going to him for 15 years now. I always bring him cookies when I have my Jeep i a good job of taking care of his customers like family. I have been going to him for 15 years now. I always bring him cookies when I have my Jeep in for service. I would recomend this dealer to everyone. More
by tpmtpm
Employees Worked With
Todd
July 31, 2009
I have dealt with Overland Park Jeep/Dodge for around 10 years now and have always had a great experience. The service department is awesome! We also purchased a car from them and that experience was also years now and have always had a great experience. The service department is awesome! We also purchased a car from them and that experience was also great. I would recommend this dealership to anyone. More
by ffjlw94
Employees Worked With
Todd in service/ David Lee in Sales
