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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,816 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,816 reviews
July 26, 2016
Great Sales Service Terry Mykins in sales was responsive and well informed regarding the car I ultimately purchased. Great over all experience! Will recommend OP Jeep an Terry Mykins in sales was responsive and well informed regarding the car I ultimately purchased. Great over all experience! Will recommend OP Jeep and Terry. More
by nicole
Employees Worked With
Terry Mykins
July 24, 2016
Great time First car buying experience where I didn't feel pressured by anyone at anytime. We weren't swarmed like vultures when we got there. Great time on the First car buying experience where I didn't feel pressured by anyone at anytime. We weren't swarmed like vultures when we got there. Great time on the finance side of things. More
by defoco2000
Employees Worked With
Roger Heath, Jim Worrell
July 20, 2016
Very Professional Terry listened and help me select to Cherokee that I wanted. The transaction was done very professionally and with ease. I would come back again. Terry listened and help me select to Cherokee that I wanted. The transaction was done very professionally and with ease. I would come back again. More
by DotCalm
Employees Worked With
Terry Mykins
July 19, 2016
Terry M. went the extra mile to make my deal happen. I have been car shopping on and off for a month. I had a trade in that I was fairly upside down on, and it was beginning to seem like nobody would be I have been car shopping on and off for a month. I had a trade in that I was fairly upside down on, and it was beginning to seem like nobody would be able to make a deal work at a fair price. Terry went the extra mile to make a deal happen that fit my budget. He was very transparent and honest and I would definitely recommend him to anyone looking for a great deal on a new Chrysler/Jeep/Dodge. More
by Rob M
Employees Worked With
Terry Mykins, Roger Heath
July 19, 2016
Second Vehicle Purchase Terry is always a pleasure to work with. Very professional and he "knows his stuff". I ordered a new Chrysler Pacifica. Terry kept me informed of the Terry is always a pleasure to work with. Very professional and he "knows his stuff". I ordered a new Chrysler Pacifica. Terry kept me informed of the status of my order. He helped me understand what all of the gadgets did and how to set everything up. I'm very happy with the vehicle I selected. FCA has really stepped up to the plate and offers a wide variety of vehicles to satisfy every need. Everyone I have dealt with is friendly and happy. Obviously they enjoy working for OP and it shows. More
by David in PV
Employees Worked With
Other Employees :
Terry Mykins, Steve Schulte, Roger Heath, Lara Varkas, Doug Newman
July 19, 2016
Purchased online. Best deal in my region. Saved thousands Tried to purchase a 75th anniversary Jeep Wrangler in Oklahoma City. None available, and to order would cost thousands more. Overland Park, Terry M. Tried to purchase a 75th anniversary Jeep Wrangler in Oklahoma City. None available, and to order would cost thousands more. Overland Park, Terry M. Best deal around. Best Customer Service. More
by Mojave Sand 75th Anniversary Jeep
Employees Worked With
Terry Mykins
July 16, 2016
Great Experience We found a great Rubicon Hard Rock online and decided to check it out. Terry was very personable and helpful, and had asked Gregory to assist us. Bot We found a great Rubicon Hard Rock online and decided to check it out. Terry was very personable and helpful, and had asked Gregory to assist us. Both gentlemen were great in helping us get into the Wrangler we were after. They even stayed late to ensure we wouldn't have to return when they reopened to finish the deal. More
by Hard Rockin' Rubi
Employees Worked With
Terry Mykins, Dan Drabek, Gregory Farrell
July 12, 2016
Very happy with my car-buying experience I came into OP Jeep a few weeks ago to start investigating the new Renegades and Steve Schulte was very helpful. When I decided to go back and make a I came into OP Jeep a few weeks ago to start investigating the new Renegades and Steve Schulte was very helpful. When I decided to go back and make a purchase, I sought out Steve again. He was very knowledgeable and very friendly. He helped me with every question I had. I am now a proud owner of a 2016 Jeep Renegade! Thanks Steve and OP Jeep More
by AnvilJeepOwner
Employees Worked With
Steve Schulte
July 11, 2016
3rd Time Charm!. This is my 3rd Jeep Cherokee purchase from Terry Mykins. He gets a 10! The new Summit has all the bells , I hope a 82 year old can master them. This is my 3rd Jeep Cherokee purchase from Terry Mykins. He gets a 10! The new Summit has all the bells , I hope a 82 year old can master them. More
by oldmanbob
Employees Worked With
Terry Mykins
July 11, 2016
New car purchase I had looked on-line and pretty much knew which car I was going to purchase. Joe Hoglund was very helpful in pointing out some of the other features I had looked on-line and pretty much knew which car I was going to purchase. Joe Hoglund was very helpful in pointing out some of the other features on the different models of the vehicle I was going to purchase. If the L series had been in the color family I wanted, it would have been a no brainer. But I'm happy with the purchase I made. Joe went over all the instrument panel on the vehicle but I've had a few questions since I left the dealership and when I called or stopped by, Joe has always been there to answer them. Dan in finance was great to work with the day I made the purchase. Good experience overall. More
by country peddlar
Employees Worked With
Joe Hoglund, Dan Drabek
