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Reed-Lallier Chevrolet
Fayetteville, NC
463 Reviews
Reed-Lallier Chevrolet is a New and Used car dealership serving Fayetteville, North Carolina, as well as other surrounding areas. At Reed-Lallier Chevrolet, we believe in a hassle-free, fun, car buying experience! We focus on delivering excellent customer service and treat our customers like family. Our great and knowledgeable sales team will help you find the perfect vehicle for you and your family. Get the respect and price you deserve and make a few new friends here at Reed-Lallier Chevrolet.
Reed-Lallier Chevrolet is known for its generosity and active participation within the community. Whether we are sponsoring and presenting concerts downtown, feeding the homeless, or donating to local charities, Reed-Lallier is focused on making Fayetteville a better place for everyone. Reed-Lallier Chevrolet has been a locally owned and operated business for over 20 years and continues to uphold its standard for excellence. So, come on down to 4500 Raeford Road and check us out for yourself or find us online at www.reedlallier.com! We look forward to meeting you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 463 reviews
April 15, 2022
Don't know why I have to ask for MY parts back BEFORE they work on it, when I own the car and every part that's in the car. I didn't have time to wait for they to "find" the parts that I had replaced. B they work on it, when I own the car and every part that's in the car. I didn't have time to wait for they to "find" the parts that I had replaced. But throwing away or keeping parts without asking us is stealing. I shouldn't have to ask for my own stuff back. It should be the other way around. Also, called a week 1/2 to make sure they would could work on my car if I bought my own parts, since it wasn't a GM. But when I got to my appointment they act like they wasn't sure. Then try to charge me double the price I was told over the phone for fuel injection cleaning and replace spark plugs and 1 coil. So I could only afford one thing done, because I only brought the amount I was told over the phone. More
by sherelletj
Employees Worked With
N/A
Helpful March 06, 2022
My very painful buying experience was on February 11th, 2022; The management response to my concern; was not a priority for newly purchase used vehicle which, I spent $40,000. They never tried to addr 2022; The management response to my concern; was not a priority for newly purchase used vehicle which, I spent $40,000. They never tried to address and resolve my concern; they keep pushing the responsibility back on me, after I complained of a front end issue with my vehicle; Tahoe 2016 LS, 71,000 miles. It sound and felt like it was falling apart up in front, after I put it on the open road, because the test, couldn’t go far, no gas was in vehicle. All I had was rude interaction especially with Service Department; the lady first name started with a “B” which my opinion shouldn’t be customer facing. I stood in the parking lot after our interaction, she drove by my wife and I, she revved her engine in front of us so loud it was so clearly directed toward us. We never disrespected her; clearly we wanted the vehicle serviced; It was so unprofessional. She wanted to give us a $700 billed, so we explained to her we only had the for the vehicle for five days; why are we getting a bill. She had a bad attitude. So I, ask for the Manager. Service Department Manager first start with letter “K” took me in a room; after I brought the vehicle back twice, said it’s the tires: she gave me no paper work to document what was done or even if anything was corrected or inspected. Also, what she stated to me “If I have any more concerns call her” I did twice; but no response. I call the same phone number, she was texting me from a week earlier. She advise they; rotated tires at my request, she stated they put rear shocks; but they issue is in the front. I call back ask for the used car manager first letter of his name “T” and “A” they push me off. Pretty much my concerns; was clearly not a priority. Manager “A” said the front shocks, was my expense and that; I had to purchase them with own money; after having the car less than five days. Which I complain from day one. Surprisingly, they wouldn’t even honor the high warranty; they sold me; my buying experience was a “Nightmare on Raeford Street” My salesman first letter of his name “D”; call me to send him; my friends and family to Reed-Lallier Chevrolet; which I don’t see myself doing that. I don’t want any one; I care about to experience what my wife and I did, or anyone for that matter. We are health care professionals; we choose General Motors went there because I felt; I would be treated with dignity and respect. I felt like this was a lemon; hidden under the words certified vehicle; that’s how they got me. Reed-Lallier Chevrolet has this statement typed on there website; read below; I quote; “Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chevrolet technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts” Which is clearly not true. I’m writing my letter; to express my concerns so that this same Car Dealership Reed- Lallier Chevrolet; can really value there customers, the way, that they should. I have also; address my complaint to the bank; so that I can have this loan Revoked; even though; I Signed the Contract. If any one else has had this same experience; please reach out and tag me on this Facebook Post and Google Review, Yelp and Birdeye. Sincerely, the Daniels Family. 03/05/2022 8:44pm More
by Russdaniels1136
February 07, 2022
One word describes the service and customer treatment we received: Excellent. We were enroute from Florida to New Jersey when a sudden emergency on 95 brought us to Reed-Lallier. The service people were sen received: Excellent. We were enroute from Florida to New Jersey when a sudden emergency on 95 brought us to Reed-Lallier. The service people were sensitive to our dire situation and provided immediate diagnosis and repair for a serious transmission problem in our Suburban. Despite supply chain delays, they repaired the Suburban in less time than we thought possible. They thoroughly explained the problem and kept us up to date on the status of the vehicle. Both Kevin, the Service Advisor, and Gene, the transmission specialist, were impressive: both are knowledgeable, professional, courteous, and friendly - they earned our trust. More
by Ron Tbird owner
Employees Worked With
Kevin - Service Advisor, and Gene, Transmission Specialist
December 09, 2021
We truly enjoyed our experience with Reed-Lallier Chervrolet of Fayetteville NC.The staff who attended to us were very friendly, professional and thorough. We would do business with them again with n Chervrolet of Fayetteville NC.The staff who attended to us were very friendly, professional and thorough. We would do business with them again with no hesitation. Special thanks to Kimmberly Miller and Micheal Mathis. Sincerely, The Edwards More
by Henri Edwards
Employees Worked With
Kimberly Miller, Micheal Mathis.
October 26, 2021
Alonso was my sales professional and professional he is. He really made the process smooth. I advise if looking for a new vehicle check out Reed-Lallier and ask for Alonso. He really made the process smooth. I advise if looking for a new vehicle check out Reed-Lallier and ask for Alonso. More
by Bashir
Employees Worked With
Alonso
September 08, 2021
Very disappointed had my truck for a week service advertiser was a nightmare never wanna go there again repairs was never fixed even after 700 $ advertiser was a nightmare never wanna go there again repairs was never fixed even after 700 $ More
by Divasndons
Employees Worked With
Tim
August 25, 2021
After buying a new truck there and trying to get service, why when you call the service department on August 23 2021 for a oil change the earliest they can get you in is September 14 2021 that is almost 4 we why when you call the service department on August 23 2021 for a oil change the earliest they can get you in is September 14 2021 that is almost 4 week wait time for a oil change to me that is totally unacceptable and the person o talked to would not help in any way Told them I’ll go to another dealer and she didn’t care That is definitely not a way to run a service department. More
by Skegman1951
Employees Worked With
Don’t remember who I talked to
August 01, 2021
To start I was a loyal costumer of Reed-Lallier but not anymore since they refuse to work on my Chevrolet Trailblazer. I drove 2 hours from Greensboro NC back home to take my vehicle to get it fixed, the anymore since they refuse to work on my Chevrolet Trailblazer. I drove 2 hours from Greensboro NC back home to take my vehicle to get it fixed, the only place I trusted because of being a Chevrolet dealership. I got there, I told them what was going on, they took the truck and the next day I get a call that the battery was low on charge. So i brought them a new battery, while i was on the road with the new battery I get a call that they didn't wanted to touch my truck. I beg the service manager to take a look at my truck, I sign a waiver that if something brakes i was responsible for the damage. Next day passed and I get another call that they did not want to fixed my vehicle. The original problem was that my vehicle did not wanted to crank up. I took the truck back home and it sat on my home for 2 months. I decided to work on it with my brother in law and 3 hrs later my truck had a bad starter. Very bad that a Chevy dealer can fixed a Chevy truck More
by carlos
Employees Worked With
March 11, 2021
Rummaged car looking for wheel lock key. Created BIG problem for me. Need to put things back where they found them, Management Problem. Ask, if you don't know where something is. Dr. Witten. problem for me. Need to put things back where they found them, Management Problem. Ask, if you don't know where something is. Dr. Witten. More
by colonel29witten
Employees Worked With
February 24, 2021
Enjoyed working with Randy from Reed Lallier. Very nice and professional. When I’m ready to buy another car I will be going back to Reed Lallier and ask fir Randy. I also like to say Matt did a great job s and professional. When I’m ready to buy another car I will be going back to Reed Lallier and ask fir Randy. I also like to say Matt did a great job servicing my Chevrolet Traverse, I’ll be back again. More
by Hedgepeth. karen
