Reed-Lallier Chevrolet

My recent experience with Reed-Lallier Chevrolet is quite an interesting tale. I had already bought two vehicles from them on the same day three years ago. I thought that I probably could have gotten a bet an interesting tale. I had already bought two vehicles from them on the same day three years ago. I thought that I probably could have gotten a better deal than I did so I had no intention of buying another vehicle through them. My brother and I, came down to only look at diesel trucks. We actually had a plan to hit up multiple dealerships that day. Our salesman was Dwayne and I felt really bad at first because I had absolutely no intention of buying the Silverado 2500 that he was showing us. The truck was simply awesome and I had done all the research I could on Chevrolet diesel trucks. Quite simply it was my dream truck. When Dwayne showed us the price when we got back from the test drive, I thought that it was time to move on. I had found the truck that I wanted but there was no way that I was paying that price. After negotiating with Dwayne, we came to a very fair price for the truck. It was very comparable to the best deals that I had seen online around the country. Unfortunately for Dwayne, I still was not convinced so they let me test drive it to pick up my wife so she could help me make a decision. When my wife and I were seeing if we could finance the vehicle, my brother interrupted us to tell us that there was a Silverado 3500 on the lot that was cheaper. Dwayne told us that he would give us all the same discounts on that truck as he would on the more expensive truck. Plus my wife was a complete terror during the negotiating process and Dwayne was patient and understanding like a Saint. I cannot even be that patient with my own wife. Ultimately, even though I had no plans on buying a diesel that day, Dwayne helped us make it happen on buying my dream truck. Unfortunately, it was not all and good. The detail guy went home early and I brought a 60k truck home covered in bird crap. That really upset me and to make a long story short, my truck had a bad transmission module. I ended up having to get my truck towed to the dealership twice because of it. The first time before they figured it out even though my brother knew what it was, the service department said it was a loose wire and gave it back to me. I broke down again in my 60k truck at an IHOP. Truly embarrassing considering that this is suppose to be the most dependable truck in the world. I still believe it is but basically the service department there gave me a half-hearted effort the first time around. So who came to our rescue like a white knight? Our salesman Dwayne of course. He handed over another potential sale to another salesman in order to make things right with us. He did not just give us a cheap rental to drive around but another super nice truck to drive around until they got it right with my truck. I came in to talk to John Quin once my truck was finally fixed and ready to go because I thought I should be further compensated for all of my issues. John Quin compensated me appropriately. In that process of demanding compensation, I must have conveyed the wrong message. I got what I wanted but I got my salesman in trouble. Dwayne went above and beyond my expectations to ensure that I was satisfied. The things that went wrong were beyond his control but I guess he is left responsible for the poor performance of their service department. A lot of things went wrong when I bought my truck but the one thing that was never wrong was the performance of my salesman. He could not have been more helpful during the frustrating process. The only reason why I bought my 60k truck from Reed-Lallier specifically was because of Dwayne. He should be recognize with some kind of award for jumping through the hoops that he did for me. Instead he is on thin ice. I would recommend Reed-Lallier to my friends for one reason and one reason only and that is my salesman Dwayne. He did everything he could to make things right with me when everything went wrong. I had to go to the general manager though to get what I deserved for the issues with the truck. I guess I got Dwayne in trouble in that process which was not my intent. He was the only thing not broken during the whole process. Nonetheless I am now totally satisfied with my transaction. If you go to Reed-Lallier to buy a vehicle, ask for Dwayne and he will take care of you regardless of what may happen to him. He excels above all other salesman because he put the customer's needs above his own. Elias More

Bobby Dwyer did a great job working with me. John Quinn was very professional and did everything he could to make sure I was a satisfied customer. Thank you, Jeremy Jordan was very professional and did everything he could to make sure I was a satisfied customer. Thank you, Jeremy Jordan More

Here's the feed back we left them on their survey we received: We traded in a paid-off vehicle and planned to finance the remaining difference of a new truck. Our jeep, which was registered in Canada received: We traded in a paid-off vehicle and planned to finance the remaining difference of a new truck. Our jeep, which was registered in Canada was inspected by the mechanics and all information about it was disclosed to include the foreign title and registration. The sales documents were signed and hands were shaken, solidifying the deal. When the truck was brought back the next day to get air in the tires, it was revealed at this time that the Jeep would not be accepted in the deal due to the title and registration being foreign. This very basic and simple information caused the deal to be voided and the truck given back, setting back plans set for weeks that were hinged around having the truck. Plus, while trying to figure out what was happening, she was being pressured to settle the issue as quickly as possible because the appraisal on the Jeep would expire in three days. My wife was able to transfer the title over to North Carolina along with the registration in 48 hours by working with the DMV, which also stated that the information about this process provided by the dealership was incorrect. Overall, the experience was terrible and extremely inconvenient plus, once the problem was identified, my wife was essentially ambushed when she returned to the dealership with no warning or courtesy call to reinstate the insurance on her jeep or to bring the old license plate with her. By not knowing the proper procedures in which to take possession of a foreign car, you proved yourself to be incompetent in your chosen field and by not handling this matter with common decency, you proved yourself to be inconsiderate. These will be the two traits that I will relay to anyone who asks about your dealership, which includes a substantial portion of the Army Officer Corps at Fort Bragg, plus whoever else reads Facebook or any other site that will accept this story as a review of your service. More

All of my experiences with Reed-Lallier have been very positive. On thus recent visit , the service department corrected a deficiency that a competitor here in town had messed up on my car. My car was wor positive. On thus recent visit , the service department corrected a deficiency that a competitor here in town had messed up on my car. My car was worked on quickly and Bobby kept me informed during the whole process. I will never go anywhere else to service to my vehicle! Thanks! More

I had a great experience, Amanda kept me informed every day how far along my repairs were. Really enjoyed getting back a super clean vehicle. Hope I do not need any body work in the near future, but if I day how far along my repairs were. Really enjoyed getting back a super clean vehicle. Hope I do not need any body work in the near future, but if I do, reed Lallier will be my first choice. More

Murphy was considerate and made sure that my problem was resolved. When she had to be gone on the scheduled pickup day, she made sure that she briefed another consultant to assist me when I arrived. A very resolved. When she had to be gone on the scheduled pickup day, she made sure that she briefed another consultant to assist me when I arrived. A very pleasant experience, which went a long way in making a happy day. More

I have always been very satisfied with the quality of service I have received at Reed-Lallier. James is the best service (mechanic) tech I have ever had to work on any of my cars. He has been the prima service I have received at Reed-Lallier. James is the best service (mechanic) tech I have ever had to work on any of my cars. He has been the primary service person since my Trailblazer was new. All the service reps have always gone out of their way to make my involvement with them both professional and personal. Reed-Lallier is always my first choice in service and in sales. More

Steve is a wonderful advisor and with the assistance of Amanda everythings went very smooth. He was very helpful to me and made this a great customer experience. I could tell that Amanda is also a great as Amanda everythings went very smooth. He was very helpful to me and made this a great customer experience. I could tell that Amanda is also a great asset because she was running around helping everyone out to ensure that the customer was promptly seen and taken care of. Gene found the issues and explained that they were all fixed and why it was a issue when I seen him at the dealership. So with Steve there everyone worked together to ensure the issues were resolved and in a timely manner. More

First I have mention that Reed Lallier is an exception Organization. I want express my sincere appreciation for the assistance from this dealership (and via GM) for providing warranty service and a "comp Organization. I want express my sincere appreciation for the assistance from this dealership (and via GM) for providing warranty service and a "complementary first vehicle servicing" for my vehicle. I had a defective leather seat backing, service light/computer problem, a peeling interior silver door handle and a second time repair or replacement of the driver side front headlamp assembly. I am indebted to the dealership; they have earned my respect first through four new vehicle purchases within the past 24-months, but also with the First Class Customer Service after the sale. This is the best experience and customer service I have ever received from any vehicle dealership. Bobby was courteous, and continuously updated me with 1-2 phone calls updating me about what had to be done to repair the vehicle. He immediately put me into a rental but since parts had to be ordered, it was exceptionally well received that he phoned to keep me apprised of when to expect my Cobalt's return - Reed Lallier and Bobby actually exceeded their predictions of service time completion/return of the vehicle. Initially, Elaine took me to Bobby and she also followed up with me and made me feel welcomed and important (most dealership's have personnel that are just make you feel afraid/worried about what the cost is going to be or you don't trust them). At Reed Lallier, I now know I can trust their Service Department - this in addition to the trust I place in Mike Lallier who has actually played a part in each deal for a new car purchase. GM should know that this dealership is A+. I can say this as I once worked for dealership as a sales consultant and I left the car business based on how that Nissan dealership talked about customers within the Dealership. Reed Lallier is a place where the customer service department is just as good as the new car sales department - they treat you fairly; they give the customer a fair deal or honest after sales service support. Edwin & Hui Sook McClannan More