Reedman Toll Auto World

UNPROFESSIONAL AND RUDE This place takes FOREVER to service your car so that you don’t come back even if you’re under warranty. They are rude. Talk to you like you should und This place takes FOREVER to service your car so that you don’t come back even if you’re under warranty. They are rude. Talk to you like you should understand everything about cars. They made me feel like I was being ripped off. (My car is only 4 months old, it was brand new.) the lady behind the desk was so rude. They probably do this unpupose so that people who have paid for a warranty or have a warranty included don’t come back. Unbelievable, and worst auto experience I’ve ever had. it’s like once you bought the car they could care less about if your happy with it or not.! I don’t know the employees names that I felt with but I couldn’t leave this review without selecting 10 names. More

Stay away from this dealership and service department In August of 2014, I purchased a used 2011 Chrysler Town and Country Mini-van from your Langhorne showroom. At the time of the purchase the van had a In August of 2014, I purchased a used 2011 Chrysler Town and Country Mini-van from your Langhorne showroom. At the time of the purchase the van had approximately 17,500 miles on it. As I was meeting with the finance department to finalize the deal, I was offered an extended warranty on the vehicle. It was a 5 year, 70,000 mile warranty on the vehicle. However, the way the warranty was explained to me was just that it was good for 5 years with no mileage limit. So I purchased the warranty and had it added into my monthly car payment. Now in September of 2018 – I had to bring my van into your service department because the battery light came on in my van. After having a service technician look over the vehicle – first it was determined that the battery needed to be replaced – which Reedman Toll had replaced over 1.5 years ago because I have having an issue with the vehicle and it starting. The battery was covered under Mopar warranty. I was then told that my vehicle needed to have the alternator replaced – which was to be covered under my extended warranty. I then later found out that the extended warranty was no longer valid because of the mileage on my vehicle. The vehicle had an original 3 year 36000 mile warranty – so when I inquired about the extended warranty and why the warranty was no longer valid – I was told that it was a 5 year 70,000 mile warranty – so that when my vehicle reached 70,000 miles that is when the extended warranty expired. I went into an explanation with the service manager that I was not told of a 70,000 mile limit when I purchased the warranty and also if my math is correct – 36,000 miles plus an extended 70,000 miles would make my warranty good for 106,000 miles. I was told that this is incorrect and that the extended warranty was only good for up to 70,000 miles. So that means that your company got me to purchase a warranty that would only extend for 34,000 miles – talk about a HUGE rip off. Also, I was then told that to replace the alternator in my vehicle – Reedman-Toll would charge me $800-900 to complete the job. I contacted a local service garage by me and they could replace the alternator in my vehicle for half the price – brand new with a warranty on the alternator and the work. So I picked up my vehicle from Reedman-Toll and dropped it off at my local garage. A few hours later, the owner of the garage contacted me and asked me why was he replacing the alternator? I explained to him that your service department said that the alternator needed to be replaced. The owner of the garage said that there was nothing wrong with my alternator and that it did not need to be replaced. Even in his words – he said that someone was trying to rip me off. I was charged $31.65 for the local garage to tell me there is nothing wrong with my alternator. More

Dishonest, condescending, lack of product knowledge Went to this dealership to lease a Jeep based on their advertised incentive pricing, knowing the number may vary slightly from the one advertised. Whe Went to this dealership to lease a Jeep based on their advertised incentive pricing, knowing the number may vary slightly from the one advertised. When I arrived I was ASSURED that they have the greatest stock at the greatest prices, and was told they have a number of vehicles qualifying for their current incentive. I picked out a vehicle and was given a price $120/month higher. Our salesperson and the finance manager spent 2 hours trying to convince us we didn’t know how to properly calculate their taxes, and repeatedly refused to provide an itemized breakdown to explain costs. After realizing they weren’t going to be able to make the sale at the price they wanted, they told us the car we came to see was never actually in stock and the one we chose (and were told applied to the incentive) would be at least $100 more a month than quotes (that’s over $220 above incentive price). Received a half hearted apology. More

Horrible service This is the review that I left on their fb page The only reason why I brought my 2013 Dodge Dart in to this place is because I believed the problem wi This is the review that I left on their fb page The only reason why I brought my 2013 Dodge Dart in to this place is because I believed the problem with my vehicle would be covered under the power train warranty. I had brought it in on Monday July 16th because on Saturday I went to move the car and it wouldn’t shift out of park. When I inspected the problem I noticed that the cable shifter had popped off. I put it back on so I would be able to drop the car off on that Monday. I was rudely told by the service associate that they weren’t going to look at it until Thursday being I didn’t have an appointment which I was fine with since the problem happened late Saturday night and wasn’t able to make one. On Thursday I was told that the car was fine and there was nothing wrong with it. I had to tell three separate people what was wrong with car on 3 separate phone calls. Which in my opinion is ridiculous being that they’re supposed to be the ones who diagnose the issue not the customer. I had to walk the caller through the problem for each phone call before they finally figured out the issue. I was told I needed a new shifter cable which isn’t covered under warranty. The part had to be ordered being they don’t have it in stock. I was assured the part would arrive and the car would be worked on by Tuesday or Wednesday the latest. It is now Thursday and the part hasn’t arrived yet and am told that it missed the truck. How is it my problem? I was told Wednesday the latest my car would be ready. I haven’t been offered anyway for me to get to work so I’ve had to rely on other people and miss shifts which is costing me money. Do they care? No not at all. I would never recommend this place for anything to anyone. Like I said the only reason why I went here is because I thought that a transmission issue would be covered under the power train warranty. Never again Reedman Toll. More

Misrepresentations of Fact and Law DO NOT BUY A USED CAR from this Dealer. They use pressure tactics and make promises to induce you to buy and then deny ever having made the promises. DO NOT BUY A USED CAR from this Dealer. They use pressure tactics and make promises to induce you to buy and then deny ever having made the promises. I tried to get some items put in writing at time of sale related to their promise to paint/fix the many scratches, bubbled paint and dents in the car. They refused and were only willing to write "look at scratches and check scratches on driver side mirror", all the while swearing up and down that they would "take care" of the many items as I walked around the car pointing out the many blemishes. I asked them several time to put in writing and they told me they had to have the body shop look at it BEFORE they could write up a detailed "we owe" order. Of course, when the body shop called the sales desk to confirm the we owe order, they denied having ever seen the scratches other than those on the driver side mirror. The body shop was very helpful and did do touch up work on some of the car, but the sales group would not approve any full repair other than the driver side mirror. The sales group promised they would fix the paint to induce me to buy the car, I clearly conditioned my purchase of the car on that promise since the car was overpriced (it had 30,000 miles on it and was less than a year old) and they refused to honor their promise. The sales individual I worked with also made some misrepresentations of fact and law related to the application for credit. The car wasn't cleaned before they gave it to me and they held me at the dealership for an entire day. This was the worst buying experience I've ever had. DO NOT BUY A USED CAR from this dealership- they are still using the old switch and bait tactics of used car salesman past. Buyer Beware and spread the word! More

Amazing!!! Amazing is all I can say. We looked around and really there’s no dealership that even comes close. They truly care and want to help. They listen and h Amazing is all I can say. We looked around and really there’s no dealership that even comes close. They truly care and want to help. They listen and help you get the car you need. Best dealership and people ever. Love my new Chevy Trax and the people who made the purchase happen. More

Unnecessary Charges I went to their Chevy Service because my vehicle was stalling. I was told that there were two problems, one was covered and one was not covered. I t I went to their Chevy Service because my vehicle was stalling. I was told that there were two problems, one was covered and one was not covered. I trusted them and had them make the repair. I come to find out later that they performed maintenance that was not needed. More

Quick inspection Brought Hyundai to chevy service for inspection. Nicholas Barth was service advisor and was helpful getting paperwork straightened out and was court Brought Hyundai to chevy service for inspection. Nicholas Barth was service advisor and was helpful getting paperwork straightened out and was courteous . In and out in 2 hrs. Thank you More