BEWARE TOTAL SCAM!
I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was se
I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was serviced for warranty work at Redeem-Toll Subaru in Langhorne, PA. The work was to replace an axle boot. When I got home, I noticed a piece of the bumper (fog light bezel) was missing. I explained that the part was missing and she couldn’t reason that the missing part could have been a result of the work directly behind where the missing part was instead, she quoted me $984.54 for the part to replace the entire bumper and paint. She stated that the bezel is not sold separately. I reached out to the General Manager, Jim Hughes, who also said I would have to pay almost $1,000 to replace the part and I could go through my insurance with no assistance from them. I called another local dealership who said the part is sold separately for $37.99. I feel that this was a total SCAM and they were unreasonable and completely unprofessional. I will NEVER go there again!