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Regal Acura - Service Center

Lakeland, FL

4.4
666 Reviews
Call Service Center (863) 260-7476

666 Reviews of Regal Acura - Service Center

Sort by
February 07, 2024

My original advisor was not there and I had what I needed done and already priced out... then I got a new kid and they re assess the vehicle and for a little shake went from 500$ fix to 7300$ fix More

by ANISHALARSEN
Recommend Dealer
No
Report | Print
February 06, 2024

helpful and efficient responded to questions and was sensitive to my time constraints will work with him again More

by RACA001
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov Isaac
Report | Print
Feb 07, 2024 -

Regal Acura responded

Thank you for trusting Regal Honda with your service needs.

February 06, 2024

helpful and efficient responded to questions and was sensitive to my time constraints will work with him again More

by RACA001
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov Isaac
Report | Print
Feb 07, 2024 -

Regal Acura responded

Thank you for trusting Regal Honda with your service needs.

February 02, 2024

She was efficient (busy), professional and courteous. Since it was my first visit she made sure I knew where everything was. More

by owendw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
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Feb 05, 2024 -

Regal Acura responded

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations.

February 02, 2024

Didn't get a call when car was ready. Still have not got a callback with a question I have about a fob replacement. More

by ERACING
Recommend Dealer
No
Employees Worked With
Jessica Torres, Jessica Torres
Report | Print
Feb 05, 2024 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

February 02, 2024

It was excellent. Rob has always taken care to get the service done in a timely manner. Thank you! More

by GMUNDY
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Report | Print
Feb 05, 2024 -

Regal Acura responded

Thank you so much for taking the time to leave us feedback.

January 28, 2024

Jessica is a great employee She explained with details reasons and the importance of the change of oil transmission fluid More

by Ecansshadow03
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Jessica Torres
Report | Print
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

The people were nice and professional. Lexi Fisher is very professional. Thank you for your services. More

by geniestar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, Megan Barnes, Chris Montry, Sal Campisi III, Austin Smith
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Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

I am pleased with all the techs and Austin Smith. Only my concern is after appointment when reach there waiting to see an adviser for a long time in a long line is a terrible experience. Usually it i More

by udayan_100
Recommend Dealer
Yes
Employees Worked With
Austin Smith, Austin Smith
Report | Print
Feb 01, 2024 -

Regal Acura responded

Thank you.

January 25, 2024

Excellent except for check out/payment as the cashier was working on an issue involving another customer who was not present More

by jafinocchio
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Report | Print
Feb 01, 2024 -

Regal Acura responded

Thank you.

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