Regal Acura - Service Center

Thanks to the hospitality and great service especially from Austin Smith. The whole team was being helpful and appreciative. from Austin Smith. The whole team was being helpful and appreciative. More

Everything was ok ! Did not wash or vacuum car! Which was strange seeing that I brought a brand new car from the dealership Did not wash or vacuum car! Which was strange seeing that I brought a brand new car from the dealership More

All I wanted was to know if my car qualified for a recall. I dropped it off Friday and didn’t get it back until Wednesday, along with a bill of $129 to tell me it doesn’t fall under the recall and the recall. I dropped it off Friday and didn’t get it back until Wednesday, along with a bill of $129 to tell me it doesn’t fall under the recall and they couldn’t find anything wrong with it. I was told I could drop my car off after hours, BUT THE PARKING LOT WAS GATED SHUT. My husband went around and finally found a gate that could be pushed open. Why tell me I can drop it off after hours but not let me know about this?? There was no communication for 3 days about my car, just the auto text about who my technician was. I’ve never been more disgusted with a business in my life. I will drive to another county before I ever come to this place again. More

Excellent Service and Informative sale representative. We appreciate the friendly service, knowledgeable sale representative, and straightforward financial advice. We appreciate the friendly service, knowledgeable sale representative, and straightforward financial advice. More

They are great with pricing and customer service It is the 2nd car I bought from Brandon. His service is excellent the 2nd car I bought from Brandon. His service is excellent More

I have bought 8 cars from Regal, 5 Acuras and 3 Hondas. The sales and service are great and I wouldn't want to do business anywhere else. Troy has been my main sales guy, and Ray in service is outstanding The sales and service are great and I wouldn't want to do business anywhere else. Troy has been my main sales guy, and Ray in service is outstanding. More

Friendly, knowledgeable and accommodating. Takes me home and picks me up. Keeps me apprised of the status of the car. Takes me home and picks me up. Keeps me apprised of the status of the car. More

He was very knowledgeable, and courteous He assisted us throughout the process of purchasing our new vehicle throughout the process of purchasing our new vehicle More

When I took my car for maintenance with an appointment, I still didn’t get my car back until five hours later, when the service department was already closed, because they forgot to call me to pick up my car still didn’t get my car back until five hours later, when the service department was already closed, because they forgot to call me to pick up my car. Also, after they gave me the prices to approve the services needed, I found out at pick up that the service was not performed because they didn’t have the very expensive parts. This was not a nice experience. More

Had a basic oil change appt scheduled for 8:30. It took more than 2.5 hours for the service to be completed. Thats way too long. It took more than 2.5 hours for the service to be completed. Thats way too long. More