Regal Acura - Service Center

We came in to have a new key programmed. After waiting 2 1/2 hours (yes I made an appointment) we were finally notified that the car was ready. We were presented with a lengthy report includ After waiting 2 1/2 hours (yes I made an appointment) we were finally notified that the car was ready. We were presented with a lengthy report including pictures posted on the internet of work that you wanted to do on my car. All very nice but all we wanted was the key programmed. We did not ask for nor authorize or want this extensive inspection done. The time you spent on this inspection was a waste of my time. More

Friendly service staff and car was ready in the quoted time frame. Comfortable sitting area. time frame. Comfortable sitting area. More

My initial service in the service dept a few years ago was terrible, I had a guy that completely ignored me, was rude and I felt like maybe even prejudice/racist. I requested a different service manager, was terrible, I had a guy that completely ignored me, was rude and I felt like maybe even prejudice/racist. I requested a different service manager, then I was assigned Chrissy. Omg!! What a difference. She has always been so kind and always make sure my service needs are met along with a hug and a smile. She’s warm, friendly and very personable. I drive a long way to have my car serviced, but she makes the drive well worth it. More

Ray Talyor Service Advisor is FANTASTIC - Wouldn't deal with anyone else - He is courteous, professional and an all-around great person. :-) with anyone else - He is courteous, professional and an all-around great person. :-) More

The staff is extremely kind and friendly. My vehicle situation is frustrating because it’s the third time having the vehicle towed there for the same issue. My vehicle situation is frustrating because it’s the third time having the vehicle towed there for the same issue. More

Manager and assistant quickly answer my questions and had oil change and rotated tires too. They discussed future items that need to be addressed too. oil change and rotated tires too. They discussed future items that need to be addressed too. More

Good service! Trust our SUV car to no other service department. We will return when needed Trust our SUV car to no other service department. We will return when needed More

Regal of Lakeland makes their customers feel cared about and listen to. Thank you Regal. and listen to. Thank you Regal. More

As always excellent service Love Ray Taylor and Greg the Mechanic I have had my car service with regal 15 years or more Mechanic I have had my car service with regal 15 years or more More

Always attentive and cordial. They are a calming force when something goes wrong. We’ll done They are a calming force when something goes wrong. We’ll done More