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Regal Acura - Service Center

Lakeland, FL

4.4
665 Reviews

665 Reviews of Regal Acura - Service Center

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November 10, 2022

Great service center and also people work there are Aldo good. I really appreciate you all. Thank You More

by ASHISH PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Nov 26, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

November 05, 2022

This dealership has the nicest people working there. From the tech guy who helped alot to Chrissy. She really knows how to get things done. More

by LAURIE.YORK1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Regal Acura responded

Thank you for choosing Regal!

October 26, 2022

Awesome service experience: flexible, responsive, friendly, and totally professional in all respects! Best auto service I’ve had in years! Thank you! More

by Ag.harms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cleaning lady had the bathrooms and waiting area spotless…what a difference that makes!, Megan Barnes
Nov 08, 2022 -

Regal Acura responded

Thank you for choosing Regal!

October 24, 2022

It was a wait for more than 3 hrs for oil change/tires check , for my surprise the tire still deflates, no water in the wipers... ,***yes when I use to take my other vehicle for check up that was part of More

by MDEJEDUSORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember name
Oct 25, 2022 -

Regal Acura responded

Please contact Service Lane Manager, Chris Lashley at 863-687-8000 xt 1171 to discuss. The fluids should have been checked and topped off upon arrival.

October 22, 2022

I have been an Acura owner for quite some time. Until this last service visit, I was always pleased with my service experiences- especially with Ray. This time was a very unpleasant experience lead More

by Lacocelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob was my service person and I would rate him a 1
Oct 25, 2022 -

Regal Acura responded

Thank you for your feedback, we would like to discuss your visit and what happened with Rob. Please contact Chris Lashley at 863-687-8000 xt 1171

October 20, 2022

I went in for a oil change and they did not rest my life on my car makes me wonder if the even did the job right.. More

by Izzy moon
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mechanic who worked on my vehicle , Alondra Sandoval
Oct 20, 2022 -

Regal Acura responded

Izzy, We apologize for not resetting your maintenance light. Please contact Service Manager Levi Dillard at 863-577-3133 or levi.d@regallakeland.com to share more information about your experience so we can make this right for you!

October 20, 2022

Met with Technician Rob Young. Explained to him my concerns involving my vehicle as usual they addressed issues and am very satisfied with the work that was done. More

by DOUGLASREDDICK62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 19, 2022

Always efficient, professional and personable! Ray Taylor went out of his way to take care of all who wanted and needed his advice and attention! Great job Ray ! You made this service visit such a More

by dare2889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 19, 2022

Chris was very informative throughout the process and the work was done quickly which is very important to me in my busy schedule. More

by Cathiball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montry
Oct 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 18, 2022

Fast, friendly yet very professional. Always kept up to date on how long and what is needed. Always recommend your dealership! More

by DMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

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