Back

Regal Acura - Service Center

Lakeland, FL

4.4
664 Reviews

664 Reviews of Regal Acura - Service Center

Sort by
February 11, 2022

Always clean facility and friendly staff! Exceptional visit with Chrissy Hartman as my service person! More

by PATEREB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Regal Acura responded

Thanks, see you next time 😁

February 09, 2022

Always have great service over the past 6 years. That is why I continue to come back. More

by MICRIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Regal Acura responded

Thank you and we look forward to seeing you again!

February 08, 2022

Quick and Easy, no fuss, got me in and out as promised. Would go there again. More

by HMANSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the Above
Feb 08, 2022 -

Regal Acura responded

Thanks, see you next time!

February 07, 2022

Staff was friendly costs were average to low. Only real negative I'd say is its a little strange that Acura doesn't have its own service department and or waiting area. It's slightly off putting I complete More

by drivera4g63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Feb 17, 2022 -

Regal Acura responded

Thank you for your feedback, we value all of our customers in the highest regard and deliver a top-notch experience across the board. You are more than welcome to wait in our Acura showroom to the right of the Honda entrance if that would make your more comfortable.

January 28, 2022

Rob Young has been my Service Advisor for over 20 years. Rob has always made sure my vehicles were taken care of. More

by ledgy11
Recommend Dealer
Yes
Employees Worked With
Rob Young Excellent
Feb 02, 2022 -

Regal Acura responded

That's so awesome, see you next time!

January 28, 2022

Super excellent trust. Good facilities . Faster service . Super compromise to be back again . thanks . God bless More

by raul22pr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Feb 02, 2022 -

Regal Acura responded

Thanks, see you next time 😁

January 25, 2022

Most friendly and helpful service department I have had the pleasure of use during 55 years of auto owner ship. The receptionist went so far as to give me a hug when we received the car. That is friendly a More

by PTNIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Megan Barnes
Jan 26, 2022 -

Regal Acura responded

Thanks for choosing Regal & we can't wait to see you next time!

Jan 27, 2022 -

PTNIEN responded

I’ll be seeing you for my summer tune up or sooner if there be a need.

January 24, 2022

Professional, friendly, and quick service. Very Pleased with my last few visits. Ray and Jessica have always shown me great customer service. More

by KIMWILLIAMS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Regal Acura responded

Thank you Kim!

January 18, 2022

Very friendly but the service department is either incredibly slow or overbooked !Appointment was at 2 p.m but didn’t get serviced until almost 4! More

by ED
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Jan 19, 2022 -

Regal Acura responded

Yikes, sorry about that Ed. We will have a member of management look into this, that is an unusually high wait time for our dealership. We apologize for the inconvenience.

January 17, 2022

Maintenance appointment has been nothing less than stellar. Rob Young greeted me promptly, discussed all the recommended work in advance and gave me an estimate of the cost. Work was done timely. More

by jboeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jan 19, 2022 -

Regal Acura responded

sounds perfect! See you next time 😁

...
36
...