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Regal Acura - Service Center

Lakeland, FL

4.4
667 Reviews

667 Reviews of Regal Acura - Service Center

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March 05, 2021

I have a 1994 Acura integra. Took it to your service department 1) cruise control fails to engage 2) ABS warning light on 3) needed 60k service check. Your service advisor Levi Dillard and your mechanic More

by Dlkan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Mar 08, 2021 -

Regal Acura responded

Thanks, we try our best :) That's one cool car you have though!!

March 04, 2021

I I I I I I I I I I I I I I I I I I I I I I I I i More

by nanwilyon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Acura responded

Thanks for the 5 stars!

March 03, 2021

The dealership is very clean and pleasant. All the employees are very accommodating and neatly dressed. My service associate was Levi. I could not ask for anyone to be more attentive and accommodating More

by CONEAC1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Mar 04, 2021 -

Regal Acura responded

That's great to hear, thank you!

March 03, 2021

Great service this is the second time they take care of my Acura. Thank you Ray Tailor for always taking care of me. Great dealer keep up the good work. More

by Maiky2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Regal Acura responded

Thank you, see you next time :)

March 02, 2021

Service person was great. He was friendly, helpful, and made the experience better even though the wait was a little long for having an appointment. More

by sheas2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will look into what caused the delay to prevent it from happening next time.

March 02, 2021

Great service overall. However greeting customers when you first pull up can definitely improve. Customer should not have to flag down service advisor to report issues with the car. Also advisor needs to More

by Kesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will discuss this with our staff.

March 01, 2021

I brought my MDX in for its 6 month eco block and it came back to me like always looking like brand new again nice work vary happy. More

by JAWARREN3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Regal Acura responded

Thank you Mr. Warren for the great review! We agree that our detail department does a fantastic job :)

February 27, 2021

I am always pleased with the service from Regal Honda. Chrissy always goes above and beyond. She is the best with her customer service and passion to help customers. More

by THUYGHUE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy in Finance gets 5 stars , Ken Huckabee
Mar 01, 2021 -

Regal Acura responded

Thank you!!

February 25, 2021

The device was prompt with being right on time, my service was friendly and ensured to be attentive to my time concerns and the service was quality. More

by lfields15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 26, 2021 -

Regal Acura responded

Thank you for the feedback on your recent visit to Regal Service!

February 25, 2021

Always quick, efficient, and thorough. It’s a dealership I have never walked away with doubt of quality and analysis of mechanics and safety inspection. More

by TLXer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 26, 2021 -

Regal Acura responded

We love your loyalty to Regal service!

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