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Regal Acura - Service Center

Lakeland, FL

4.5
561 Reviews

561 Reviews of Regal Acura - Service Center

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September 09, 2019

Acura MDX Detail Detail work performed was great. Staff was friendly and provided me with a text number to contact if any questions. I was provided and awesome new R More

by RHOMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Sep 11, 2019 -

Regal Acura responded

Thank you!!

September 09, 2019

Service with a smile My service advisor Kyle Cook was friendly, courteous and very informative about the type of service I was having performed on my vehicle. Great asset More

by DOUGLASREDDICK62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young, Ray, Sueilyn "Sway" Laracuente
Sep 11, 2019 -

Regal Acura responded

Thank you Doug, we agree, Kyle is definitely an asset to our company!

September 09, 2019

Friendly people When we first walked in, our service advisor (Tony) greeted us with his warm smile which made us feel that our car will be taken care of as well. The More

by senjn2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 11, 2019 -

Regal Acura responded

Thank you, we look forward to many more pleasant experiences for you! Welcome to the Regal Family

September 08, 2019

Repairs for sluggish takeoff My repair consultant, Kyle, said my problem sounded like the transmission was dirty and needed to be cleaned out. He was right. After the service my More

by snicely5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 09, 2019 -

Regal Acura responded

Kyle knows his stuff! Glad to have you back on the roads :)

September 07, 2019

excellent Stephanie and Regal were amazing and it was a pleasure to have my car serviced there. Stephanie stayed past her normal work schedule to make sure I w More

by COOK5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Sep 09, 2019 -

Regal Acura responded

Thanks for the 5 star review, see you next time!

September 06, 2019

Service repair Ray is awesome and I enjoy coming there to get my car repaired I feel that he does things fairly and whatever needs to be done he explains it to me a More

by MSQUEENBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service dept. he is awesome.
Sep 09, 2019 -

Regal Acura responded

Thank you for the kind words, we agree, Ray is AWESOME!

September 06, 2019

Enjoyable, confortable and very easy speaking with Ray. The reason for this rating is you will enjoy the waiting area as well as the personnel that you come in contact with. Thank You More

by JBUTLER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Sep 09, 2019 -

Regal Acura responded

Thank you :)

September 06, 2019

Service During my visits, I always receive the best customer service; and I enjoy every visit. Do recommend more variety of snacks especially if the wait time More

by RONDEEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Sep 09, 2019 -

Regal Acura responded

Thanks for the feedback, we will look into a larger variety of snacks! (or there is a great lil restaurant across the street, ask you advisor about it and they probably have a coupon!)

September 04, 2019

For Service Take time regarding my concerns Fix up the recall. Waiting for the parts to be delivered to the dealership m Came back second time Thanks More

by MASOODHK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Sep 26, 2019 -

Regal Acura responded

Thanks for the 5 stars!

September 04, 2019

Fast and effective. Handled my situation quickly for the price quoted. Ray was out that day but they got me in without an appointment and treated me well. More

by RTOLLY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not remember the service writer's name.
Sep 05, 2019 -

Regal Acura responded

Thanks for the kind words!

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