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Regal Honda

Lakeland, FL

4.5
4,051 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 4,051 reviews

March 30, 2021

Appointment was on time. Car was done on time. Work was done as expected. Excellent. Thats what I expect and get every time. The End. More

by BobC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 31, 2021 -

Regal Honda responded

We appreciate your feedback and look forward to working with you again on any future service/maintenance needs that you may have.

March 30, 2021

The service on my car was great and the receptionist was amazing! Unfortunately the communication with my service advisor was lacking as I had to call numerous times just to find out the status of my car. I More

by Kat_8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department. We apologize for the lack of communication with your service advisor - that is not how Regal does business. As far as the loaner car age limit, that is determined by our insurance carrier, so we have no control over that unfortunately.

March 29, 2021

Regal Honda service has always provided excellent service.The recent service prepped my car for a move out of state, I will miss the Regal service center. More

by Jenifer S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 30, 2021 -

Regal Honda responded

Good luck on your move Jenifer, we will miss you!

March 29, 2021

Our seals man Josh did what he said he would do no bulls___ running us around he got it do for us and under the price we thought More

by JEFFREY.C0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Woodard
Mar 30, 2021 -

Regal Honda responded

Congratulations on your new vehicle!

March 29, 2021

My actual service provider (Barske) was amazing. However, Chrissy, the person who greeted me, was rude, and I felt like she was trying to convince me to switch my appointment because it was busy. I had a nai More

by jaimed731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you for your feedback, we will address this experience with our staff. We do not condone any customer not feeling welcomed for any reason. If you would like us to assign another adviser going forward please send your contact information to customer service manager, Alaina Southern at alaina.s@reagallakeland.com.

Mar 29, 2021 -

jaimed731 responded

Thank you. I tried to email, but it was kicked back. My email address is jaimed731@hotmail.com.

March 29, 2021

Very attentive personnel. Happy with the service provided by this dealership. The only complaint was the time I had to wait to get a ride home from them, other than that I have no complaints. More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but he is not listed
Mar 29, 2021 -

Regal Honda responded

Laura, Thank you for your feedback, we apologize for the inconvenience and are going to hire some more staff in efforts to keep the wait time down. see you next time!

March 29, 2021

Very pleased with Chrissy, we were early and she greeted us enthusiastically, she got us in and out in a timely manner. We were in for a tune up. More

by jjones95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Regal Honda responded

Thank you for choosing Regal to do your vehicle's tune-up!

March 28, 2021

Chrissy did a great job of making sure our needs were met for this service visit. She is so nice to work with and puts the customer first. More

by irelandfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Regal Honda responded

Thank you!

March 27, 2021

I am glad made decision to trade my car ( Toyota Camry 2011 ) to Honda Accord at regal Honda lake land location , sales associate very professional and knowledgeable . Finance department very friendly and More

by bahariazar
Customer Service
Recommend Dealer
Yes
Employees Worked With
Freddy. Cano, David Schultz
Mar 29, 2021 -

Regal Honda responded

Thank you for choosing Regal & congrats on your new Accord :)

March 27, 2021

Quick and courteous service from a great staff. Your advisor Adam Phillips was great. He followed through on a request as promised. Easy in and out service. More

by JJPABON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 29, 2021 -

Regal Honda responded

Thank you!

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