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Regal Honda
Lakeland, FL
4,011 Reviews
We have been family owned & operated since 1976- 43 Years & counting!
We pride ourselves in delivering a different experience, you will be treated like family!
The Regal Benefits:
1. Two shuttle vans for transportation.
2. 24hour Roadside assistance.
3. Window tinting & accessory installation on site.
4. Courtesy car wash & vacuum with service
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,012 reviews
September 15, 2020
The only Representative that I interacted with was Douglas Maynard, Shane Murphy and Pete. They were very professional, friendly and helpful and kind. I would recommend them to others. Douglas Maynard, Shane Murphy and Pete. They were very professional, friendly and helpful and kind. I would recommend them to others. More
by strawberry_3276
Verified Customer
September 15, 2020
Staff was extremely friendly., There was no washer fluid for the windshield when I drove home. Wish the features were more explained thought I had navigation for the windshield when I drove home. Wish the features were more explained thought I had navigation More
by bcarlson17
September 15, 2020
Friendly and attentive customer service, very please with my sales service experience at Regal. Good clear communication, no wasted time, Mallory and Robert made it easy. my sales service experience at Regal. Good clear communication, no wasted time, Mallory and Robert made it easy. More
by ejadavid
Employees Worked With
Robert (sales Manager), Mallory Bartle
September 14, 2020
After 3 1/2 hours with no contact, I contacted the advisor and he told me it would be ready "soon". Thirty minutes(soon?). It was. The driver's side was just as dirty as when I brought it to you. T advisor and he told me it would be ready "soon". Thirty minutes(soon?). It was. The driver's side was just as dirty as when I brought it to you. Tires were rotated with a mileage of only 2,800 miles! Who does this at 2,800 miles. Oh, Regal does to get another $ 20. Charges were told to me to be about $ 190, but the final bill was $ 256.58. I would NOT approve of the brake fluid work! I have drive a vehicle about 150,000 miles over 15 year and did nothing on the brakes. $ 129.95, are you kidding? Another "standard" procedure to cheat the customer, I guess. I was told that there was a recall on the vehicle, but not what it was. Had I know, I would NOT have approved it. DEFECTS BY THE MANUFACTURER SHOULD BE PAID ENTIRELY BY THE MANUFACTURER, NOT THE CUSTOMER! Changing the oil for $ 49.95, what an outrage. Labor $ 145.69, WOW! I THINK I NEED TO FIND A DIFFERENT AUTO SERVICE AGENCY! More
by KENWAIBEL
September 13, 2020
Great dealership and service.We have used Regal Honda Great dealership and service. We have used Regal Honda sales and service since 2002. They have always been professional and always taken care of our Great dealership and service. We have used Regal Honda sales and service since 2002. They have always been professional and always taken care of our vehicles. More
by FRABECFL2
September 13, 2020
The dealership is well orginized, everyone was helpful and friendly. The saleman( Andre Betances} explained to us the CR-V options in geat detail, as well as allowing us to drive the car. and friendly. The saleman( Andre Betances} explained to us the CR-V options in geat detail, as well as allowing us to drive the car. More
by kandrews16
Employees Worked With
Andre Betances
September 11, 2020
I've Used 4 different dealerships in the past 35 years - Regal is by far the least desirable. Even with an appointment, I usually have to wait to sign in, wait to pay, wait to be delivered home and picked Regal is by far the least desirable. Even with an appointment, I usually have to wait to sign in, wait to pay, wait to be delivered home and picked up (and, despite what I was told when I bought the car, not only do they not provide loaner cars, they do NOT deliver the client to work if the location is not in Lakeland - even though it's only about 10 miles farther, if that in Winter Haven.) Actually, the driver of the van is one of the best parts of the service - friendly, courteous, remembers you. He's a big plus! I have only 27,000 miles - and have had at least 7 - if not more -recalls. Most of them I had not even received notice about. The first one, the back door just opened up while I was driving on a major highway. If the dog had been in the back, and not buckled in, he could have been killed! That was before my first maintenance. I was told the car would be vacuumed and washed after any work or maintenance. Last time I paid to have it detailed - it was beautiful - inside and out. The next time I decided just the regular vacuum and wash would be enough since I hadn't run it that much. I took time to take everything out of the car so it would be easy to clean. They didn't do anything - inside or outside. What a disappointment! The sales department and service department need to get together and get their stories straight - and then follow through. I bought an extended warranty and maintenance contract with Regal, so I will continue to use them, but I definitely would not recommend them to anyone.There are several Honda dealers in the area, as well as other make and model dealers that I would recommend people at least try first. Of course, maybe at this time, all service has been diminished in favor of money. More
by MA4
Employees Worked With
Kyle Cook
September 11, 2020
We come from Dover specifically for this dealership. All of the employees are very pleasant and make you feel like family. We have bought two CRVs from Mike Greenhow and wouldn’t consider going to anyone el of the employees are very pleasant and make you feel like family. We have bought two CRVs from Mike Greenhow and wouldn’t consider going to anyone else. More
by JJPAULES
September 11, 2020
Michael Greenhow took excellent care of me and my car. I would not go any place else for service on my car. The service was great. would not go any place else for service on my car. The service was great. More
by fhfow
