Regal Honda

Exploittation of a Senior Citizen On June 29 we negotiated a price with Josh Woodard (sales person) for a new car and ordered it. Josh contacted us that the car would be in July 29 an On June 29 we negotiated a price with Josh Woodard (sales person) for a new car and ordered it. Josh contacted us that the car would be in July 29 and gave us the vin#. It came in a day earlier and on Aug 1 we drove 100 miles to pay for and pick up the Honda CR-V that we ordered on June 29th. The scam and exploitation of a senior begins upon our arrival. Upon arrival at the dealership, Josh Woodard (sales person) said he wasn’t expecting us on Aug 1 and he said he thought it was Aug 8. We had talked previously confirming the date for pickup and even sent him a text prior to Aug 1 confirming the date. Never ever mentioning Aug 8. The morning of Aug 1 sent Josh Woodard an email that we were on our way. FIRST RED FLAG. He brought the car out and it was not detailed. There was one additional dealer installed option on the vehicle that we had NOT ordered but he would give it to us free because it was already installed. I thought maybe they had another buyer at more money for my car but put the thought out of my mind. ANOTHER RED FLAG Next Robert Holly (sales manager) comes to talk to us. Now the scenario good cop, bad cop is recreated in a new version by Team Regal (comprised of salesman, sales manager & finance guy) on how to "Exploit Senior Citizens". The sales manager Robert Holly told us he had good news and bad news and we would have to pay $500.00 more than the agreed price negotiated on June 29. My wife was upset and walked out. I asked Robert Holly to show me where Honda just ended a $500.00 rebate and we were no longer entitled to it. I showed him documentation where Josh Woodard sent me on June 29 and we were entitled to the rebate. I again asked Robert Holly to show me documentation that Honda says I am not entitled to the rebate since it was already approved on June 29. Robert Holly could not produce the stated letter from Honda canceling the rebate. He then conceded and said he would eat the $500.00. ANOTHER RED FLAG. Next Josh Woodard came back to the table and said he made a mistake and the price they quoted was not for a new license plate and we would have to pay $300.00 for a new license tag. Josh Woodard asked me the question if it was going to be a new tag or transfer of an existing tag. I informed him it was going to be a new tag. In the confusion of this day I could not find the text so we accepted the $300.00. ANOTHER RED FLAG. Now you get to the finance guy and he has all these questions and optional things (warranties/protection plans) they try and make money from you and is required to read by law, so he says. We let him read them and told him we were not interested in any. He asked “WHY” and we told him we were not interested in any of them. He asked "WHY" three times and he would not accept our answer of “NO”. He wanted a different answer to input into his computer program and said he could not proceed with the paperwork until we answered "WHY". The finance guy told us his program would not accept "NO" and he needed a better response. I asked for choices that the program would accept and he would not give us any choices. The finance guy said he could not proceed with the paperwork. He then said because we could’t answer "Why" he would not sell us the vehicle. Never knew a finance person had all that power when we are sitting there with cash in hand to buy the vehicle that we ordered. We were then told to leave because we were making too much noise. And this was over a period of 4 hours. Team Regal won this inning. I guess this is a new type of bait and switch scam to exploit senior citizens for more money. ANOTHER RED FLAG. After thinking of the days events, I think Team Regal might have had someone else interested in the vehicle we ordered and paying a higher price than we signed for. When they couldn’t get us to backdown on buying the vehicle, the finance guy lost it and resorted to telling us he would not sell the vehicle to us and told us to leave. More

I traveled over 100 miles and past several dealers to buy from Regal. This should speak volumes as to how I feel about the dealership. from Regal. This should speak volumes as to how I feel about the dealership. More

Excellent coordination and follow up with David Was not happy with Thomas at finance as he pulled a credit report without notifying me first say he could get me a lower interest. After submitting, interest happy with Thomas at finance as he pulled a credit report without notifying me first say he could get me a lower interest. After submitting, interest rate was not as good as I had previously from my bank. More

Dave was excellent, helped us find the perfect vehicle, had it ready to go and showed us how everything worked. Made car shopping a breeze had it ready to go and showed us how everything worked. Made car shopping a breeze More

Outstanding experience !They hold to their Outstanding experience ! They hold to their word. Professional in every way. I highly recommend this dealership. They get that a car buying experi Outstanding experience ! They hold to their word. Professional in every way. I highly recommend this dealership. They get that a car buying experience can be positive. More

Great each time I go in . Alway happy, upbeat and helpful. I get wonderful service, and quick attention. I am offered water or coffee, and sometimes popcorn. helpful. I get wonderful service, and quick attention. I am offered water or coffee, and sometimes popcorn. More

The bottom line it was a great experience especially Josh he was very helpful I found that he went the extra mile to make us happy with the price he was very helpful I found that he went the extra mile to make us happy with the price More

I bring my car to Regal for everything. I trust the dealership and my service manager, Ray Taylor. I know my car will run great when I leave the Regal dealership! dealership and my service manager, Ray Taylor. I know my car will run great when I leave the Regal dealership! More

Great dealership, they worked with me until we got to a price that I was comfortable with and I left with the car I wanted! price that I was comfortable with and I left with the car I wanted! More