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Regal Honda - Service Center

Lakeland, FL

4.4
2,473 Reviews

2,473 Reviews of Regal Honda - Service Center

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June 02, 2021

I had to wait about 10 minutes for person assigned to check me in but other than that I give it a 5 star and wait was a little over an hour for oil change with appointment. More

by Kelly/ Claudette ) Berube
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Regal Honda responded

Thank you for taking the time to leave us feedback on your recent visit to our service department as well as your patience :)

June 01, 2021

Especial atención y profesionalidad en el trabajo y en todas las áreas donde me dirigió mis necesidades,fue perfecto el apoyo del transporte para regresar a mi casa y la profesionalidad de la señora chofe More

by Kisumy
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee Killingsworth
Jun 02, 2021 -

Regal Honda responded

Gracias!

May 31, 2021

Upon arrival met by staff. They explained in great detail what they were doing. Very professional job from my arrival to my departure from the dealership More

by YANKIE819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, John Sinnerard, Levi Dillard
Jun 01, 2021 -

Regal Honda responded

We love hearing what a great experience our customers are having at the dealership!

May 31, 2021

Levi was awesome!! Meet me at my car when I pulled in and had my car ready extremely fast!! Very polite and professional! Awesome to work with! More

by peggy.selby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jun 01, 2021 -

Regal Honda responded

Thank you Peggy! We love Levi and think he does a great job for his customers :)

May 29, 2021

Got the positive cable replaced. He put a shim in the negative cable and stretched out the bracket. Instructions were to only replace the positive one. They also over booked the service jobs with extreme More

by FVZSMG_06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021

Ray is very attentive to detail. He makes sure I understood what was done. Communication excellent. He is nice, patient, understood my needs, very helpful. More

by BOBLEPRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Regal Honda responded

Thank you Bob! We love Ray and are so glad that he is a part of the Regal Team!

May 27, 2021

I have been driving Honda’s from Regal since I moved to Florida in 1995. And I have been servicing them there the entire time also. The experience is always great. Chrissy is the best!!! More

by UNCLESIMM90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Regal Honda responded

That means so much to us, thank you for choosing Regal. (p.s. we agree about Chrissy!)

May 27, 2021

Levi was great. He communicated really well with us about the problems with my car. We’ll definitely be taking our car back to this location whenever another problem arises. More

by abergeswelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
May 27, 2021 -

Regal Honda responded

We appreciate your comments and look forward to working with you again on any future maintenance/service needs that your vehicle may have!

May 27, 2021

Wonderful gentleman. He was very nice and helpful. He was patient with me and taught me how to use my custom window sun protector. He was cute too. More

by Lady Di
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Regal Honda responded

Thank you, we will pass on the praise!

May 26, 2021

I appreciate Levi Dillard’s friendliness and professionalism, the time he took to answer any questions that I asked via email or in person. I also want thank Emmanuel Rojas on his promptness in More

by JLLOYD8711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jun 03, 2021 -

Regal Honda responded

Thank you for choosing Regal!

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