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Regal Kia Lakeland
Lakeland, FL
4,867 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,867 reviews
December 23, 2019
Jorge Benitez Jorge is alway so friendly and helpful gets it done quick and accurately.The waiting room is great to they have a Tv and snacks and drinks for free a Jorge is alway so friendly and helpful gets it done quick and accurately.The waiting room is great to they have a Tv and snacks and drinks for free and also they have a room for the kids to watch Tv and play! Everyone there is so friendly. They also washed and vacuumed my Car for me. thanks More
by AUSTINTHEODORSON
Verified CustomerEmployees Worked With
Jeorge Benitez
December 23, 2019
Great My rating is so high because my experience with Jorge is always great & im always in and out when I take my car in for service. Thanx Jorge & Kia My rating is so high because my experience with Jorge is always great & im always in and out when I take my car in for service. Thanx Jorge & Kia More
by JUANBERMUDEZ2112
Employees Worked With
Jorge
December 23, 2019
Peace of mind Reasonable work service and price, good customer service and always friendliness. Your place is always kept clean and pleasant. Excellent location v Reasonable work service and price, good customer service and always friendliness. Your place is always kept clean and pleasant. Excellent location very convenient for this area. More
by COMPASION17
Employees Worked With
Cashier, Mario Medina, Kelsey Johnson
December 23, 2019
Always good service I would buy again at Regal. It’s easy to get a convenient appointment for service, and the service is complete when promised. I just wish they had d I would buy again at Regal. It’s easy to get a convenient appointment for service, and the service is complete when promised. I just wish they had done a better job vacuuming my vehicle. One whole side and the hatch was missed. The old reminder sticker was thrown on the floor, along with the backing from the new hand written sticker. Someone was in way too much of a hurry. More
by MICHAEL.SINES
Employees Worked With
Kelsey Johnson
December 23, 2019
Excellent service The service was excellent, time waiting was as promised and Kelsey did an outstanding job as service advisor. The vehicle was returned to me washed a The service was excellent, time waiting was as promised and Kelsey did an outstanding job as service advisor. The vehicle was returned to me washed and cleaned. Thanks for your outatanding swrvice!!!! More
by Carlos
Employees Worked With
Kelsey Johnson
December 23, 2019
New Car Sales Orlando was excellent as a sales man, he allowed us to go look at other vehicle options before coming back to purchase the Kia Sorento. Orlando was excellent as a sales man, he allowed us to go look at other vehicle options before coming back to purchase the Kia Sorento. More
by amandamcrawn
December 20, 2019
Terrible individuals to do a deal with!!!!! This process deal with Kia has been 3 months! First financial manager (Nicho) gave misleading information the second (James) didn’t help things go th This process deal with Kia has been 3 months! First financial manager (Nicho) gave misleading information the second (James) didn’t help things go through to be approved correctly. Then the manger asked for all the same information that was already given. His response was I don’t get into the day to day business (Stan). Stan asked for paystubs that was provided more than once and I was frustrated his reaction was we are loosing 4,000 dollars and I’m only asking for 2 pieces of info! I’ve heard that multiple times as well! Wow where is the professionalism????? Then I was sent to Amanda who I believe maybe a financial manager as well she asked then same information she is misleading as well! I leave and think everything is ok and it isn’t! She texts us and when we reach out to her she is never available. The first deal was great I never was harassed every month or 2 to 3 times out the month that is why I returned however after I enjoy my new car if I ever truly can I will not be returning! More
by Misspierresaint15
December 20, 2019
Service Brought vehicle in for eco coating. They were quick with the turnaround time. Was very busy that day and parking was somewhat of an issue. Brought vehicle in for eco coating. They were quick with the turnaround time. Was very busy that day and parking was somewhat of an issue. More
by SEEKYOU333
Employees Worked With
Ryan Hutcheson
December 20, 2019
Overall Excellent Sales Experience I can't say enough about my sales person Ryan Hutcheson. He was professional, knowledgeable and overall provided a very easygoing experience with my I can't say enough about my sales person Ryan Hutcheson. He was professional, knowledgeable and overall provided a very easygoing experience with my new car purchase. Would definitely recommend him and the entire Regal Kia team. More
by SEEKYOU333
December 19, 2019
Alternator Replacement I was unaware that my alternator was under warranty until I had replaced it myself. The replacement wasn’t good so I had to get it fixed at kia. They I was unaware that my alternator was under warranty until I had replaced it myself. The replacement wasn’t good so I had to get it fixed at kia. They were able to replace it quickly but the price was outrageous. More
by AMMers
Employees Worked With
Philip
