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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,254 Reviews

3,254 Reviews of Regal Kia Lakeland - Service Center

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July 07, 2025

Friendly and clean atmosphere, with informative updates, also adequate amenities for customers who are waiting. More

by mylifeazn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Regal Kia Lakeland responded

Thank you for the great review! We appreciate your business and hope to work with you again at Regal Kia!

July 07, 2025

El es muy amable, siempre dispuesto a q salgas satisfecho y contento con lo q se refiere a cualquier problema de tu auto. Te soluciona siempre con mucha coetesia More

by CLAUDIACGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Regal Kia Lakeland responded

¡Gracias por tu apoyo, Claudia! ¡Esperamos verte la próxima vez! - Regal Kia

July 07, 2025

Our 2016 kia soul was towed to regal Kia because Joyce automotive , our trusted shop told us the work needed was warranty covered by the 100k Mile 10 year warranty . From the time we took it there Sant More

by Wilharris8621
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Soloj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santos
Jul 07, 2025 -

Regal Kia Lakeland responded

I'm sorry to hear about your experience. At your earliest convenience, would you please contact me directly? Thank you, Jeff Soloj - Service Manager - 239-206-2854

July 07, 2025

Very friendly, been going to them for years and they always take great care of my vehicles. More

by DAWNNIEGRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Regal Kia Lakeland responded

We really appreciate your business. Thank you so much for taking the time to review us.

Jul 08, 2025 -

Regal Kia Lakeland responded

Hi Dawnnie, thank you for your loyalty and kind words! We're happy to continue taking great care of your vehicles at Regal Kia! Safe travels!

July 06, 2025

Overall service was good. Waut was a little long being as an appointment was made. More

by amoore4730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 07, 2025 -

Regal Kia Lakeland responded

We really appreciate you taking the time to leave Regal Kia this awesome review, thank you!

July 05, 2025

Only needed an oil change but service went by pretty quick. Everyone in the dealership is friendly and Jeremy was very helpful. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Regal Kia Lakeland responded

Vanessa, thank you for reviewing your recent visit at Regal Kia! We appreciate your business and hope we have the privilege of working with you again in the future. Safe travels!

July 05, 2025

El mejor servicio muy amable y professional muy agradecido y contento lo recomiendo por el buen trato More

by afueguillokobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Regal Kia Lakeland responded

Gracias por recomendarnos! Fue un placer atenderle y esperamos colaborar con usted de nuevo aquí en Regal Kia.

July 05, 2025

Annaliese was amazing! She kept me up to date on what was being done to my car. Offered the Courtesy Shuttle, she is amazing. More

by awacaser
Recommend Dealer
Yes
Employees Worked With
Annaliese
Jul 07, 2025 -

Regal Kia Lakeland responded

Thanks for sharing your experience! We appreciate your business and hope to see you again at Regal Kia.

July 04, 2025

Great service, do not push services on you. I usually wait at the dealership for my service to be complete, so I observe the various sales and service people as they fo their job… always pleasa More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Regal Kia Lakeland responded

Hi JS! We are glad to have you as a customer here at Regal Kia! Thank you for sharing your positive feedback about our team and your vehicle. We look forward to seeing you next time in your Kia Telluride!

July 03, 2025

Nobody reply to my emails, or return my phone calls. I feel I got into a scam when I spent over 1,500$ last month to ‘fix’ my car and I still got tire issues every other day. I am not coming back even a More

by maria cabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Regal Kia Lakeland responded

We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and it's deeply troubling to hear that your attempts to reach us have gone unanswered and that your vehicle issues remain unresolved after service. Please know this is not the standard of care we aim to provide, especially to a valued customer who has trusted us with multiple purchases. We want to make this right and would appreciate the opportunity to speak with you directly to better understand what went wrong and how we can resolve it. At your earliest convenience, please contact our Service Lane Manager Santos Rivera directly at (863) 808-1213, or let us know the best way to reach you. We are committed to earning back your trust.

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