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Regal Kia Lakeland

Lakeland, FL

4.5
6,174 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 6,174 reviews

November 03, 2021

The service was very slow, . wait two hours for an oil change. When I knew it wasn’t busy More

by stevenmiguel26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, we will make every effort to improve before your next visit no matter the circumstance.

November 02, 2021

Excellent and thorough! They are great about taking care of my needs without pressure or complications. More

by TestZero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

November 02, 2021

This is my 4th Kia over the years and Regal Kia is by far the best dealership I have ever dealt with. They go above and beyond to help and make sure you're happy with their service. Kelsey and Jorge are the More

by DONZI152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Jorge Benitez
Nov 03, 2021 -

Regal Kia Lakeland responded

Thank you, we think you are pretty great too! :)

November 02, 2021

The new salesmen was a pleasure to chat with and get some info about some cars from. Not pushy at all More

by brewink2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David (Sales), Jonathan Benitez
Nov 03, 2021 -

Regal Kia Lakeland responded

stop by any time, we LOVE chatting about cars :)

November 02, 2021

Victor has been great! Continues to check in and making sure everything has been going well with my new ride. More

by NO2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Estrada
Nov 03, 2021 -

Regal Kia Lakeland responded

Congrats on your new ride!

November 01, 2021

Service was done I. A timely manner. Waiting area was comfortable and the refreshments were an added plus. More

by twitchell06811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
November 01, 2021

I went in at scheduled appointment and I was there for maybe 2 hours and I was out the door. More

by CDWARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
November 01, 2021

Kelsey does a great job. Always is smiling and diligent about her work and keeping me informed. More

by B4HIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
November 01, 2021

Is always a great experience at Regal.Kia Lakeland. Employees are very polite and helpful and the service always great. More

by fmiranda8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
November 01, 2021

Kellie is an amazing young lady to work with. Professional and helpful and knowledgeable about the dealership. More

by tellingson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
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