Regal Nissan
Roswell, GA
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Sold me me a car that was in multiple accidents and didn’t inform me about them( looked on carfax before I both the car no accidents showed till 2 months after I purchased the car) and I had to find o didn’t inform me about them( looked on carfax before I both the car no accidents showed till 2 months after I purchased the car) and I had to find out after taking the bumper off finding out that it wasn’t and original Infiniti bumper. The car has went out on me 3-4 times spend hundreds of dollars on tows to them for them not to fix anything had them take it to an Infiniti dealership and found out it had over 10,000 worth of work needing to be done they gave me a warranty but the warranty only covers half of that. I called and talked to someone and he told me to bring the car in but don’t tell anyone it was messed up they probably was going to try to resell it to someone else. Most of everyone I’ve talked to is rude I got offered my down payment back or a Nissan. I was told that I was going to receive a call about getting my money back never been called back it’s been two months since I haven’t got a call back and I also cannot get in contact with anyone. The sales associate that sold me the car knew something was wrong and later texted me telling me to come to his new place of work to get a car. I thought this was a good honest place based on the reviews and obviously it’s not came for a Q50 I wasn’t interested in anything else and they basically committed fraud for selling me a messed up car and not informing me about any accidents that occurred or all the work that needed to be done on the car ! More
My family has bought many cars from Regal. When Hugh the Irish Guy retired I met Good News Willie who helped me with a few car problems. This weekend I bought a Rogue from him. He was incredib When Hugh the Irish Guy retired I met Good News Willie who helped me with a few car problems. This weekend I bought a Rogue from him. He was incredibly helpful with finding the right car for me and giving me a good deal. He even helped me move stuff from my old Altima to the Rogue. Great salesman! More
I went to Regal Nissan in Roswell looking for a new Nissan Rogue. The sales associate was trying to breakdown the monthly payment and was apparently encouraging to go for lease by providing extrapolate Nissan Rogue. The sales associate was trying to breakdown the monthly payment and was apparently encouraging to go for lease by providing extrapolated monthly payment for financing. I believe the intention was to make me believe lease is the best option to proceed with by giving false numbers. Suggestion to future buyers, if they provide any breakdown, please ask for the details and do your own calculations. More
Hi Lane, as background, I am a long time neighbor and my family has purchased vehicles and had vehicles serviced at Regal Nissan for many years. My daughter recently made her first car purchase. Reaching family has purchased vehicles and had vehicles serviced at Regal Nissan for many years. My daughter recently made her first car purchase. Reaching out to share that John Grello was great to work with throughout our purchase experience. After leaving multiple voicemails and not hearing back from anyone, my daughter and I stopped by your dealership near your closing time on Monday, February 28, 2022. We almost walked out of your showroom when John walked over and asked how he could help us. John listened, was very responsive, and worked with us in a very customer focused manner. My daughter ended up buying her first car less than two days after our initial meeting with John. I am also posted these positive comments as five star reviews on DealerRater, Google, and Yelp. Thanks to John for such a great buying experience! More
Regal went from a great place to buy a car over the past 15 years including 6 or 7 purchases. Not so good now in 2022. I have sent emails and left VM's with no response. I drive out of my way passing a clos 15 years including 6 or 7 purchases. Not so good now in 2022. I have sent emails and left VM's with no response. I drive out of my way passing a closer Nissan dealer to give Regal my business. I have even driven from our FL home back to ATL to do business with Regal. Very disappointed that Regal like so much in our world has become so difficult to deal with. More
I wrote this review below on Google in 2018 when I bought a Nissan from Regal Nissan when I thought this was a decent place to do business. Things have really changed since then! They now charge a doc fee an a Nissan from Regal Nissan when I thought this was a decent place to do business. Things have really changed since then! They now charge a doc fee and have reverted to these ridiculous add on fees that where common in the days of the sleezeball car dealerships in the 1980's and 1990's. Not to mention they dont have a problem low balling your trade while charging above MSRP on new units. But then again I actually dealt with Ron Meinert last time and not these clowns Tyler and Michael "Stephen, Ron, Chris, and Alex were great! This is the way buying a car/truck should be! No Gimmicks! No add ons (environment protection plan or nitro filled tires, etc...)! No 1980's car selling tactics that many of the Metro Atlanta car dealerships try to use ! Everything was explained down to the last detail. Everyone was very professional and made you feel like you were part of their organization/family. I had wasted too much time dealing with two other Nissan dealerships and stumbled across Regal Nissan. I connected with Stephen and that guy got it done- no BS, straight forward! I filled out the financial app online and was able to do pretty much everything via text/email before I got to the dealership that evening. Finished up a few last details upon arrival and the deal was sealed. Chris Garcia is awesome! I have never sit down with a finance manager who looked out for my best interest. Most finance guys are sitting on the other side of the desk trying to nickel and dime you to help put money in their pocket....Overall if you want to buy a Nissan, make sure you go visit the boys at Regal Nissan." More
Was trying to find out about a lease. Refused to give me a range until I submitted a credit application. I told them I didn't want a hard inquiry until I knew approximately what amount I should be expecting a range until I submitted a credit application. I told them I didn't want a hard inquiry until I knew approximately what amount I should be expecting to pay. They insisted it wouldn't be. They ran it anyways and it ended up being a hard inquiry on my credit. Very disappointed... More
The service department is horrible. Not sure how they The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every tim The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every time we bring it in. I am at a loss as after 3rd visits it still doesn't work .First they said there is problems with sensor , and now harness we told them to fix it after paying $500 for harness the code came back before even I reach home and now they are saying problem with computer I have never seen this kind of dummy service guys ever that they can’t find the problem , so we got money back and took car to Nissan Gwinnett place and they told us whoever fix the harness they broke the part inside car .please be aware of the Regal Nissan service department . I will never do business with Regal Nissan or Nissan in general again as they don't care about the brand or their customers. More
Customer service 4 stars! Our salesman was very polite, personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago an personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago and it was exactly what we wanted and the only one we could find in our area. The car had to be the dirtiest used car I’ve ever driven off of a lot. They showed a full inspection, service and detail on an invoice. The fact this is claimed is comical because there was no way they even attempted to clean the interior car before selling. Because it was what we wanted we decided to handle it ourselves and it was quite a task. I had to vacuum and shampoo all seats and carpets and spot treat several places to get it closer to clean. And to top off everything we noticed a crack in the windshield on our way home and I’m still waiting to see if they’re going to do anything about that. Regal your quality control sucks and you should check into your employees values to ensure that they have the best interest in creating repeat customers. More
The service department sucks. If it weren't for the recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so they.wont be able to get.to it today. The next day I got.a revised invoice again after 3pm and was finally told it was ready.at 4:30pm. Not only.did he not apologize for the delay he didn't even offer to.discount my bill for the delay even though I asked. Im furious bc if He had told me that I might not get it back the same day I dropped it off, I would have cancelled and left. The Service Mgr said that keeping.vehicles overnight happens all the time bc they are so busy. But somehow keeping customers informed and offering compensation is beyond their capability. I will never step foot in this dealership again. I have additional complaints about their prices but gouging people is what dealerships do. More