I submitted my 2015 Silverado into the KBB Instant Cash Offer portal a couple weeks ago in anticipation of needing to sell it. I am familiar with the product and have used it before. Within 20 minutes, I got a call from Mark Mcclure who didn't just ask me if it was for sale right away. We had a good discussion of what condition the truck was in and what my realistic number was for the truck. We went back and forth briefly and agreed on a number pending in person approval of course. I was originally set to bring in the truck that Saturday but plans changed and I had to delay the delivery about 10 days. No problem at all Mark said. The number stands and bring it in when you can.
I finally took the truck up to Regal yesterday afternoon, a couple hours earlier than I said I would be there. Mark was not in store as we had discussed earlier in the day as he had a personal engagement and advised that I could work with Tom Zorn. Didn't have to wait long at all before Tom had my appraisal, my approved buyout number from Mark, and the paperwork ready to sign. I got the number I needed and was on my way in less than 45 minutes which was OUTSTANDING. This was probably the most professional experience I've had with a dealership in my adult life, and I work in the industry. The Kelley Blue Book Instant Cash Offer is a tremendous product for consumers, but working my deal with Regal Nissan was an absolute pleasure. Kudos to Mark and Tom for accommodating me at every turn. Great job!