Reiselman Ford

Easy in and had to drop truck off for recall . picked up later in the day no problems at all. picked up later in the day no problems at all. More

One of the easiest experiences at a dealership I’ve had. Great service! Great prices! They were easy and informative. No complaints. Great service! Great prices! They were easy and informative. No complaints. More

I cannot say enough good things about April Hunter at Reiselman Ford in Dickson, TN. She provided an exceptional level of customer service from start to finish and went far beyond what anyone could reaso Reiselman Ford in Dickson, TN. She provided an exceptional level of customer service from start to finish and went far beyond what anyone could reasonably expect. Throughout my repair, April consistently kept me informed and stayed closely involved with the service technicians to make sure the work was being done correctly. She even answered my calls after hours and on her days off—something I didn’t realize at the time, but it speaks volumes about her dedication to her customers. What impressed me most was that April didn’t simply pass information along—she took ownership of the situation. She went to bat for me with the insurance company to help get my truck properly covered and continued to follow up until everything was handled. I always felt like she was genuinely looking out for my best interest. April is an outstanding representative for Reiselman Ford and an exemplary Service Manager. She is knowledgeable, responsive, professional, and genuinely cares about the customer experience. They say that it’s the people who make the difference in a company, and April is a perfect example of that. She should be held in the highest regard by Reiselman Ford. Employees who demonstrate this level of commitment are invaluable. Because of the experience I had with April, I will absolutely continue to bring my business back to Reiselman Ford. She has earned my trust and my loyalty as a customer. Thank you, April, for everything you did. You truly went above and beyond! More

Had an appointment for a software recall on my transmission. Said it could take up to 24-48 hours and it was in and out in 2 hours. transmission. Said it could take up to 24-48 hours and it was in and out in 2 hours. More

Michael Foster was amazing to work with! He helped me understand what I was getting and why it was such a good deal and helpful for my business. He is straight-forward and it’s clear he’s pa He helped me understand what I was getting and why it was such a good deal and helpful for my business. He is straight-forward and it’s clear he’s passionate about helping his customers. More

Came out and replaced my faulty air bag he was very nice and helpful on letting me know other services they offer on mobile service I will be using them in the future thank you very much and helpful on letting me know other services they offer on mobile service I will be using them in the future thank you very much More

Anthony is a great guy and glad he made the buying experience great, going the extra mile! experience great, going the extra mile! More

My work was explained and scheduled quickly. Heidi was great I only had time for a coffee. My car was done and went home. On the way I thought how pleased I was. My next oil change I will go the Heidi was great I only had time for a coffee. My car was done and went home. On the way I thought how pleased I was. My next oil change I will go there!!! More

The overall experience was great. This was the first dealership that respected my time by moving the process along quickly. This was the first dealership that respected my time by moving the process along quickly. More

Reiselman Ford (Dickson,TN)service department is exceptional in taking care of customers specially those who ran into mechanical issues while passing through. Shout out to Ms. Heidi Winter, the ser exceptional in taking care of customers specially those who ran into mechanical issues while passing through. Shout out to Ms. Heidi Winter, the service advisor and to Eddie Holt, mechanic, for ensuring the problem with our Expedition Max was fixed expeditiously as possible recognizing our circumstances - that were passing through and still 13 hours away from home. The rest of the dealership staff were also very friendly towards us and allowing our dog to stay with us while waiting at their lounge. So grateful for Reiselman Ford Dickson service department, we got home safely. More