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Reiselman Ford
Dickson, TN
175 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
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Thursday Closed
Friday Closed
Saturday Closed
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Showing 175 reviews
March 14, 2026
Very deceptive in their dealings. They sent me the numbers on the used truck I wanted to buy from them in the morning, They assumed I would buy at the MSRP sight unseen,I did not agre They sent me the numbers on the used truck I wanted to buy from them in the morning, They assumed I would buy at the MSRP sight unseen,I did not agree to the price I stated that I would discuss it when I got to the dealership after work. The vehicle was not even on their lot and they had to go get it from Springfield TN. When I arrived they were already trying to finance it at the non negotiated price. I told them I did not agree to that price and that I wanted to negotiate it. They insisted that they could not negotiate based on the vehicle was not theirs and they were merely selling it for Reiselman GMC in Springfield and could not negotiate the price. I hadn't even seen the truck until 15 minutes before that and that I saw it on their website not Springfield website and that it was still Reiselman's dealership. I ended up buying the truck for more than I wanted to pay but I needed to purchase because I was going out of town to work the next day. More
by quartzoid69
Employees Worked With
February 13, 2026
Reiselman Ford is a wonderful dealership! Richard (our salesman) and Chris Johnson (Credit Mgr) made our looking, discussing and buying experience the best we ever had! We have bought many ve Richard (our salesman) and Chris Johnson (Credit Mgr) made our looking, discussing and buying experience the best we ever had! We have bought many vehicles over the years and never experienced such an enjoyable buying a vehicle. Richard was so understanding and listened to our needs and criteria. Chris Johnson explained everything so well. Thank you Reiselman Ford for helping us get a new truck. More
by conlavender
Employees Worked With
December 25, 2025
Sales person was very knowledgeable and easy to work with. All the staff was friendly and very helpful. with. All the staff was friendly and very helpful. More
by mcnuttoliver
Employees Worked With
December 03, 2025
Outstanding parts dept. Very poor service dept. Had my truck for over 2 weeks with little to no followup. I finally went to the dealership for a status update only to be t Very poor service dept. Had my truck for over 2 weeks with little to no followup. I finally went to the dealership for a status update only to be told that they were still waiting on a part. I told the service writer that I needed to retrieve some items from my truck and he directed me to the back lot. After several minutes of looking and not finding it I started looking in the service bays, low and behold, not only did I find it but was told by the technician that he was nearly finished. I was very frustrated and went back to the service desk to the my rep and he only said that it would have been nice if someone told him. After all that it was still not available until late the next day. I will be looking for an alternate service center for future repair. More
by pgrebel62
Employees Worked With
Service writer
November 20, 2025
Great service and friendly. Very prompt and accommodating. Would recommend to family members. Thank you! Very prompt and accommodating. Would recommend to family members. Thank you! More
by Nikkiyipp
November 09, 2025
Unethical and extremely disappointing experience. I came to Reiselman Ford in Dickson, TN to buy a 2021 Explorer ST. After a test drive, I signed all the paperwork, financing was approved, and they I came to Reiselman Ford in Dickson, TN to buy a 2021 Explorer ST. After a test drive, I signed all the paperwork, financing was approved, and they charged the first part of my down payment ($3,000). While waiting for the keys, I was suddenly told the vehicle had been sold to someone else paying cash. My money was refunded, but my credit was run multiple times, my score dropped, and I lost an entire day for nothing. This is unacceptable business practice — no dealership should finalize a sale and then take the car away. I expect Reiselman Ford to take responsibility and offer proper compensation for the inconvenience and damage caused. Horrible experience. More
by Sebastian
Employees Worked With
November 07, 2025
Great communication, worked done professionally and on time. Prices were up front couldn’t be happier! Thank you again Jonathan and the team! time. Prices were up front couldn’t be happier! Thank you again Jonathan and the team! More
by charliebuck316
