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Reiselman Ford - Service Center

Dickson, TN

4.5
81 Reviews

81 Reviews of Reiselman Ford - Service Center

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July 07, 2025

I have taken My car here 3 times. Every time there was an issue. I would suggest if there is something you can have done elsewhere. PLEASE DO! It will save you some frustration in the More

by jimmy kight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Reiselman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 2 employees
Jul 07, 2025 -

Reiselman Ford responded

Mr. Kight, Reese McCloud, I am the dealer partner here at Reiselman Ford. Would you mind contacting me when you can? I would love to know who you spoke with and try to fix your experience with us. My reviews are not fake, but that does't mean we don't make mistakes. Call me. 615-740-4002 ext 3603. Please and thank you.

July 04, 2025

Awesome customer service in service department from start to finish. Heidi was fantastic! So thankful for this, our second visit to a Ford dealership service department. Both exeriences were teriffic! Thank More

by blj34_37146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi
June 23, 2025

April got my truck in for service work they found a problem with the front end ordered parts and got it fixed fast More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
June 20, 2025

This was my first time in for service since my purchase in Dec 2024 and found the staff friendly, welcoming and quick to get my truck back to me done to my satisfaction More

by bob2001safari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

You don’t do what the customer requests! Always trying to sell me something, you recommend something then when customer asks for it you can’t follow thru! You lost my business! More

by Robert.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Jun 21, 2025 -

Reiselman Ford responded

Mr. Brown, Reese McCloud, dealer partner here at Reiselman Ford. Would you give me a call at 615-740-4002 ext 3603? I would like to discuss your issues when you were here.

June 19, 2025

Was very easy experience was taken in st appointed time was very efficient an quick Was very friendly staff More

by Loganrl53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April was my service manager very efficient an helpful
June 17, 2025

The work was done and completed in quick and timely manner with no problems thanks More

by Kmdunlap51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary moran
June 04, 2025

I Appreciate the service department bringing me back home and then bringing my vehicle to me. That was very nice of Reiselman Ford to do that. I have had nothing but good things to say about Reiselman Ford i More

by Evasweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi in service
May 30, 2025

The people are always very pleasant and professional. They make sure I understand what is going on with my truck and they make sure they take care of everything that it needs. I am always very satisfied More

by ishi330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Jonathan was extremely helpful and courteous! He kept us up-to-date on status of the vehicle and explained in detail the issues that were resolved. More

by Lyd7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Taylor
1
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