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Reiselman Ford - Service Center
Dickson, TN
81 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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81 Reviews of Reiselman Ford - Service Center
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July 07, 2025
I have taken My car here 3 times. Every time there was an issue. I would suggest if there is something you can have done elsewhere. PLEASE DO! It will save you some frustration in the Every time there was an issue. I would suggest if there is something you can have done elsewhere. PLEASE DO! It will save you some frustration in the long run. My last aggravation with them after a 2-week appointment for 2 New back tires and my collision sensor diagnosed. They called me after I dropped off my car and said I needed to leave my car 2-3 days for the diagnostic. I said go ahead and change tires. They called me back and said they forgot to order the tires. Thats my cue after 3 services and 3 issues that this dealership is not for me. After talking to many people about Reislman service department. I would have to suggest that maybe there is some dishonesty about the good reviews they have posted. (Good Luck on your next service.) More
by jimmy kight
July 04, 2025
Awesome customer service in service department from start to finish. Heidi was fantastic! So thankful for this, our second visit to a Ford dealership service department. Both exeriences were teriffic! Thank to finish. Heidi was fantastic! So thankful for this, our second visit to a Ford dealership service department. Both exeriences were teriffic! Thank you! More
by blj34_37146
June 20, 2025
This was my first time in for service since my purchase in Dec 2024 and found the staff friendly, welcoming and quick to get my truck back to me done to my satisfaction in Dec 2024 and found the staff friendly, welcoming and quick to get my truck back to me done to my satisfaction More
by bob2001safari
Employees Worked With
June 20, 2025
You don’t do what the customer requests! Always trying to sell me something, you recommend something then when customer asks for it you can’t follow thru! You lost my business! Always trying to sell me something, you recommend something then when customer asks for it you can’t follow thru! You lost my business! More
by Robert.brown
Employees Worked With
Daniel
June 19, 2025
Was very easy experience was taken in st appointed time was very efficient an quick Was very friendly staff was very efficient an quick Was very friendly staff More
by Loganrl53
Employees Worked With
Other Employees :
April was my service manager very efficient an helpful
June 04, 2025
I Appreciate the service department bringing me back home and then bringing my vehicle to me. That was very nice of Reiselman Ford to do that. I have had nothing but good things to say about Reiselman Ford i and then bringing my vehicle to me. That was very nice of Reiselman Ford to do that. I have had nothing but good things to say about Reiselman Ford in Dickson.TN More
by Evasweet
Employees Worked With
Heidi in service
May 30, 2025
The people are always very pleasant and professional. They make sure I understand what is going on with my truck and they make sure they take care of everything that it needs. I am always very satisfied They make sure I understand what is going on with my truck and they make sure they take care of everything that it needs. I am always very satisfied when I leave there. More
by ishi330
Employees Worked With
May 29, 2025
Jonathan was extremely helpful and courteous! He kept us up-to-date on status of the vehicle and explained in detail the issues that were resolved. He kept us up-to-date on status of the vehicle and explained in detail the issues that were resolved. More
by Lyd7
Employees Worked With
Jonathan Taylor
