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Reiselman Ford - Service Center

Dickson, TN

4.5
71 Reviews

71 Reviews of Reiselman Ford - Service Center

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May 22, 2025

I was very pleased with my service experience. Everyone was very friendly and explained what was needed to be done by the next visit. Love the new building and the flavored coffee was a plus! More

by crteston2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Hunter
May 19, 2025

Heidi in the service department was a great help with follow-up calls, status changes, delays, etc as she has been over the past three years. If others in the service department could provide better cust More

by cpreston2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Winter
May 19, 2025

First time there well pleased with maintenance desk shuttle service and the work performed on car More

by Pawpaw1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Prompt service, they take good care of their customers. Very polite and professional. Not your typical dealership. More

by mamabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
April 30, 2025

Worst Service Department. Keeps my vehicle a month before even looking at it! The worst part this is not the first time this has happened. Each time I bring my truck in there More

by buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Reiselman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Reiselman Ford responded

Buddy, this is Reese McCloud, dealer partner here at Reiselman Ford. I would love to talk to you about this. Give me a call at 615-740-4002 ext 3603.

March 17, 2025

They had my truck for a transmission issue. They finally told me what it was going to take to fix it, it also has a recall that was no charge to me. After a week I called and that's when they r More

by anthonyrainey3059 to
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Reiselman
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Heidi, the Service Manager I dealt with was very professional, helpful, and easy to deal with. The work done on my F150 Limited surpassed my expectations of quality work. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Winter
February 25, 2025

Very pleased. Fixed all problems and an oil leak I been trying to get fixed for years. Will be a return customer. Thank y'all so much. More

by debbiepage205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Advisor and Techs were great. Fixed my Leaky sunroof problem quickly. Very informative and kind. More

by Mmt1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
February 21, 2025

Chris was so good about explaining everything to me in detail and I appreciate this so much because I know nothing about the mechanics of a vehicle!! More

by Shirley A Dover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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