Reliable Hyundai

We had been researching a 2013 Hyundai Santa Fe Turbo Sport 3-5 months prior to their availability. During our buying experience Patrick Brizuela was friendly and spot on with attention to our choice of Sport 3-5 months prior to their availability. During our buying experience Patrick Brizuela was friendly and spot on with attention to our choice of options. Patrick's attention to detail and frequent communication as to the availability date is the type of customer service we expected from a 5 STAR dealership. Patrick became familiar with the otions we wanted on our new car and when the dealership didn't have what we wanted he conducted a search and found the exact auto we were looking for. Within 2 days we had exactly what we wanted and at a price that was more competitive than any other dealership in the state. Patrick's continued communication after the sale is excellent and is comforting to my wife when she has questions about her new car. Reliable Hyundai's Service Department is second to none.. Our Service Rep, Brandon Dugan, is always courteous and friendly and when our autos are in for service, they are serviced right the first time,cleaned and returned to us when promised. The primary reason we continue to purchase Hyundai auto(we've had 4)is their reliability, and the friendly people who make up the Reliable Hyundai Team. KUDOS to Patick, Brandon And Travis. More

I always take my Mazda to Reliable Imports to be serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional a serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional and helpful. I rated a 4 out of 5 for price because the oil changes are a bit more expensive here than at the chain stores, but the personal overall care they give to my car is worth the extra price to me. I think price for major work is comparable to other dealerships/service shops. More

Jason and Dan are fantastic. We wouldn't think of going anywhere else to get work done on our Mazda. They have been going to them for over 10 years. anywhere else to get work done on our Mazda. They have been going to them for over 10 years. More

My first visit to Reliable Hyundai was for a pesky rattle in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me with my service. i have never had an issue getting my problems addressed as soon as I pull in. Mark, Brandon & the entire Reliable Team have earned my trust. The guys that greet me when I pull in make me feel welcome. The popcorn is always popping in the lounge, the shuttle service, the free car wash & vacuum everytime I go there. Sometimes I just drop in & they wash my Sonata for me for free. Great People! Great Service! More

LIARS!! I have sooooo much to say but too pissed to say it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad, took it to reliable, they installed a OLD battery that was much smaller than the original and didnt tell us. My husband installs batteries on cars for a living and knows what if should have. Then the carpet is ripping under the front seat. Took it to reliable, they said it looks to have been cut by a box knife when the dealership removed the plastic from the carpet. They wont replace and said we have to take the car to Fletcher. Lie! The plastic on the carpet doesnt get cut out. It pulls off. I called Fletcher and told them of the issue. They are more than happy to fix it and even offered to call reliable on our behalf. We said no that was not needed as we are making a formal complaint with Hyundai motor company about reliables dealership and service department. DO NOT GO TO RELIABLE IMPORTS. SAVE YOURSELF A HEADACHE AND GO TO JOPLIN!! More

They lie, can't even do a simple brake bleed without having to send me to another dealership. I was without my car 2 days for something that should have taken 1/2 day, because of this. And it was on my having to send me to another dealership. I was without my car 2 days for something that should have taken 1/2 day, because of this. And it was on my second visit that they finally said it needed the brakes bled, which I told them the first time. Tires have a slow leak, have to stop in about every 9 days (nitrogen) unless they over fill them to make it last longer. The brake bleed actually ended up being the brake cylinder, they had it twice and didn't catch that. Luckily it was covered under the extended warranty I bought so I would not have unwanted repair expenses while I have car payments. This was a 4 year old car. I had not even driven it far enough for the first oil change. I also asked the people who had the car to check a "roaring" noise. I thought from the time I bought it that it was something to do with it being a 4 cylinder, my last car was 6 and I know the 4 cyl makes a different noise. But then I realized it was not consistant. They said it was the wheel bearing, not covered by the extended warranty. I believe both of these things were existing when I bought it and they knew it. They won't stand behind it. I had not bought a vehecile in Mo before and didn't know they don't collect sales tax at point of sale. Would never have thought in a thousand years you don't pay the tax at point of sale. I planned on keeping my other vehecile til the wheels fell off. But I had to sell it to pay the sales tax. I asked the next day within 24 hours to cancel contact because I didn't want to sell my Voyager, I LOVED IT but it had 265,000 miles. They would not let me cancel the contract. I'm crying in the office, saying I don't have the money to pay the taxes to licence it. I didn't ask for anything off the asking price because I needed to buy it no money down, so I figured the money they "usually" have for wiggle room in price they could have either let me cancel or payed the taxes for me (lower the sale price). More

They were very helpful while test driving cars and looking for financing to replace my current vehicle. Gary Stokes was very patient and listented to my preferences while I test drove several cars, a looking for financing to replace my current vehicle. Gary Stokes was very patient and listented to my preferences while I test drove several cars, and was not pushy or rude. More

We bought a 2011 Hyundai Sonata from this dealership and the sales team was more than helpful. They provided us with all the information we needed and answered all of our questions. Our salesman was very kn the sales team was more than helpful. They provided us with all the information we needed and answered all of our questions. Our salesman was very knowledgable and kind, which was very refreshing. Now I have had the car for a year and a half and have taken it to be serviced several times. The service team has always been time efficient, getting me in and out very quickly. A young man by the name of Brandon always makes sure that I am well taken care of each time I come in. I would definitley recommend this dealership to any one of my family members and friends. More

The service there is excellent. The salesmen and every one else are very friendly and helpful. On top of that there is a very good selection of vehicles. one else are very friendly and helpful. On top of that there is a very good selection of vehicles. More

If you would like a lesson in every used car scam perpetuated by the typical crooked Used car dealer; by all means visit them. I bought a car new from them 2009 Sonata and was not happy with their sa perpetuated by the typical crooked Used car dealer; by all means visit them. I bought a car new from them 2009 Sonata and was not happy with their sales tactics then but thought I would get the best deal trading it in. They first quoted me $3000 less than Trade in value. When I called them on it they explained that the quoted me for a 2008. They did not even know the year of a car bought at their dealership? I then renegotiated a better price and was still giving them the benefit of the doubt and during the finance portion they added hidden fees, and the typical add-ons that I eventually had to file a BBB claim just to get them dropped. Buyer beware, there are honest dealerships out ther but this is definitely not one of them. More