Reliable Nissan

Nadine was very helpful and really knew what she was talking about. She helped my mom and I pick out a car that we really liked and that we could afford. She was very friendly and might i add super pret talking about. She helped my mom and I pick out a car that we really liked and that we could afford. She was very friendly and might i add super pretty. I also get free car washes because i bought from her. I had a great experience while buying a car from her and i definitely recommend requesting her on your visit. :) More

Nissan Quest 1996 / 1997 - wholly maintained by Reliable Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained th Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained there as per the book, plus the eventual odds and ends of the vicissitudes of life in the traffic lane, ever since. The dealership and I had decided that this vehicle was going to produce 150.000 miles effortlessly, and entered into a very satisfactory doctor/patient relationship, replacing a pump here, switches there, and the odds and ends that plumb wore out in short repetitive local circulation. Then, last month, disaster struck, gears would no longer shift (on an automatic column shifter) and it was determined that the shifter's parking release hinge was bent and stuck. We also determined that that part was not only not manufactured anymore but unfindable. This is were the maintenance department shot into gear (no pun intended), scrounging around Nissan dealers, Ford dealers (the Mercury Villager has the same part), hunting through the "secondary part market" even. . . . not only showing imagination and determination, but keeping me informed all the time. Finally - after some 10 days of effort - a part was tracked down in California ! Bought, shipped, and installed, some other work (which, smartly was delayed until we found out if the vehicle would ever drive again) and, to everybody's visible relief, the Quest was back on the road to her promised 150.000 miles. What I am really concerned to convey to you is the quality of service that I received at the hands of Reliable's Service Department, and especially from your Justin Vann and Steve Wojcik who really went way beyond and above with a great attitude. Obviously I will go overboard to recommend Nissan - and Reliable Nissan - to all and sundry. adolf arnold More

From sales, finance and service - Top notch! I would recommend Reliable Nissan to all my friends. Thank you for being such a great team. Not all of the employees that I dealt are listed above. I sele recommend Reliable Nissan to all my friends. Thank you for being such a great team. Not all of the employees that I dealt are listed above. I selected two that I did work with, but there are others. More

I've been taking my Nissan Xterra to Jack Key Nissan in Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like J Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like Jack Key. After 160k miles, I have not had one major issue with the vehicle. The most work I have done on the vehicle was my 100k mile maintenance. I took my vehicle in for a routine oil change and tire rotation since there were zero issues with the vehivle since my last appointment at Jack Key Las Cruces three months ago. I decided to take my vehicle to Reliable Nissan in Albuquerque NM and what a joke. I go in for a routine oil change with no other issues with the vehicle and now I am told I need $4, 000 in repairs! I've had no prior issues with the veicle until I took my vehicle to Reliable Nissan. After taking my vehicle back from Reliable Nissan, I started having major issues with my vehicle. Heater not working, engine light on, power steering going out, and smoke coming from the radiator. Mind you, these issues were never happening before I took my vehicle to Reliable Nissan and the instant I get my vehcile back, the issues Reliable Nissan say I need to repair "magically" appear. Was this pure chance? Was this intentional sabatoge by Reliable Nissan to get more business? After 12 years of taking my Nissan Xterra to Jack Key Nissan in Las Cruces with 0 miles, I've had 0 issues. I take my vehicle once (1 time) to Reliable Nissan Albuquerque NM and I get a $4, 000 recommended repairs driving out (mind you I had 0 issues 3 months ago). I also had 0 issues before I took my vehicle into the service shop on Friday and now; I habe so many issues that it seems highly unlikely that the issues just magically appear. I will never go to Reliable Nissan amd I highly recommend everyone in the Albuquerque area to not take their vehicle into their service department. They make your highly dependable not reliable. I am sure others have had the same experience but unaware how to get their issues heard. Therefore, those who read this please pass this on to those with Nissan vehicles or any of their other vehicles they service. I will keep passing on my experience to everyone in Albuquerque because I feel Nissan Reliable is fleecing their patrons. More

I was sold a wonderful car that I truly wanted. Within 30 days I was informed That my employer took too long returning employer verification to the bank so The original loan offer had expired. "My employer" days I was informed That my employer took too long returning employer verification to the bank so The original loan offer had expired. "My employer" brought me into the office the Day they got the verification and sent it back the same day so I know that was a lie. After much stress, I decided to return the vehicle. I was told that I would be given my $1000 down payment back as it wasn't my fault the vehicle was being returned. I was told that 500 Would be in a check and 500 would be on card. When the money hadn't returned to my Card within two business days I called the dealership. I was told they had problems with The credit card machine so they would re-run the credit. The next day the original Credit went through and the dealer immediately took it back. After trying to speak with a manager a Women came out and attempted to tell me that I was wrong. She brought out paperwork that showed the refunds and argued with me. At one point she basically told me that "I had the car or 30 days basically rent free" so why was I complaining. This entire experience was not without problems. The lien holder on my trade never get paid through Micheal Clow had told me that they had sent them a check the week before I was told that the loan was expired. Now I have a hit to my credit for being 30 days past due and I'm behind one month. Through this entire ordeal I have not gotten an apology from management and I have had to come Into the dealership more than five times to get this mess handled. More

We brought our Nissan in for service after the tire pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the che pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the check engine light was on due to an issue with the exhaust system. The exhaust system was replaced under warranty, but during the repair, they damaged and had to repair our radiator. When we picked up our vehicle we immediately noticed a noise when the AC was turned on and a strong smell of antifreeze. We reported it to the mechanic before we left the service lot and he stated that the noise was normal, even though he could not be bothered to test it with the AC on, and that the smell was due to a possible coolant spill when they refilled the radiator after the repair. We brought the car back the next day when the noise got worse and a vibration started when the AC was on. They told us it was the AC compressor going out and was just bad luck and nothing they did to it. The told us they would check to see if our warranty would cover it and to drive it in the meantime. We asked another mechanic about the compressor and he stated it did not appear to be the issue. A few days later, while driving the car, the radiator burst. When we took it in, the told us that these things happen and it couldn't have been their fault, even though they damaged the radiator on the previous repair and that we would have to pay for it and a rental car. They replaced the AC compressor, only to find out that it was not the issue and the old one was working fine. After weeks of stress thinking we would have to pay for damage caused by them, they finally conceded that the radiator burst due to an improper repair and the other issue may have been caused by them as well. They finally did the right thing, but it was a horrible experience. When we picked up the car for the last time, we noticed a very strong air freshener smell that was probably used to try to cover up the fact that someone at the dealership had been smoking in our car as we found ashes in the car and burn marks on the interior window gasket. The service representative was friendly when we could get a hold of him, but rarely returned our calls and stated that he called us several times when our call logs showed he had not. The mechanic, aside from the damage he caused to our vehicle, was condescending, especially to my wife, and did not evaluate our concerns when we initially brought them up to him. I will not be taking any of my vehicles to them or doing any business with them in the future and would warn other to be cautious when dealing with them. More

I loved my experience at Reliable. Nadine was incredible, she made sure I was happy and taken care of. The entire staff was great also. incredible, she made sure I was happy and taken care of. The entire staff was great also. More

Salesperson here was a nice person. When it came time to finance however......Terrible. First off, I told them I was looking for a vehicle, and didnt want a credit pull. They said they just needed info to m finance however......Terrible. First off, I told them I was looking for a vehicle, and didnt want a credit pull. They said they just needed info to make an offer on my trade. LIE. First thing this morning I have a hard inquiry on my credit, when I SPECIFICALLY said to both the sales person and the manager that I didnt want it pulled yet. Secondly, they kept insisting on putting me in a vehicle that I repeatedly told them I wasnt interested in. Third(and the worst) they would not give me my keys back after I let them appraise my vehicle. I asked for them back 3 or 4 times. Extremely bad manners. Holding me hostage for a sale is not something I'm going to look kindly at. That is a terrible sales tactic. Bottom line: After I finally got my keys back, I went across town to Melloy nissan and got a BRAND NEW vehicle for a better price and interest rate. Steer clear of reliable. More

I drove into the service bay to have my oil changed and was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me that I would need to talk with a different person and repeat myself. We went into the center and Ernie asked how he could help me after the greeter requested. I asked why I needed to repeat myself about the reason for my visit. Eric did not appolige but instead asked how he could help and then advised that I had not already told him how he could help. After some discussion and being told that I had to have brought in the email that I was sent in order to obtain the special pricing advertised for the oil change, I decided to not have my oil change done at that time. I asked for the managers name and he provided the owner's name and advised he was not present at the time. I proceeded into the sales area and ended up speaking with Leila, who appeared to want to help but due to the posibilty of receiving a bad survey she advised that she did not think that I should have my oil changed there. Since if I did not have service done there would not be a survey. More