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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
3,164 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 3,164 reviews

July 18, 2026

Joshua was just awesome and provided the best service of all my years of being with Nissan. Marcos Gulin More

by gulinemail
Recommend Dealer
Yes
Employees Worked With
Joshua
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July 18, 2026

I have had my Altima serviced ONLY by Reliable for 5+ yrs. I received an email where I had a $42 credit in the service dept. Tried to use it today. I was told they knew nothing about it and conveniently More

by cclayinreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koby Poter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2026

Inspection went well we appreciate the honesty that our brakes did not need to be repaired after all shout out to the team. Great job thank you. More

by lizzojean
Recommend Dealer
Yes
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July 16, 2026

Bad crews. Poor work. Poorly maintained. Bad restrooms. Overpriced. Poor/bad management. Awful service. The worst. More

by Luis Angel Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasadi Deskin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Bates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Adrian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salvino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Adair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department also.
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Jul 17, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

July 14, 2026

Great service, my only complaint is that there is no courtesy shuttle. There is a 15.00 charge. I had to sit for 21/2 hours waiting for car. I have always got a free courtesy shuttle at other dealership More

by ANNETTESCHOOTZ1
Recommend Dealer
Yes
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Jul 16, 2026 -

Reliable Nissan responded

We are absolutely thrilled to hear that you had a great service experience overall, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it can be to wait for an extended period, especially when you have had different experiences at other dealerships. Your thoughts on the shuttle service are noted, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again and make your next visit even more comfortable.

Jul 17, 2026 -

Reliable Nissan responded

Thank you for your feedback and for recognizing the great service you received. We understand how important convenience is, and we're sorry to hear the transportation options and wait time were frustrating. Your comments regarding the courtesy shuttle and the additional charge are appreciated, and we'll be sure to share them with our management team as we continually look for ways to improve our customers' experience. We truly appreciate your business and hope to provide an even better visit next time.

July 14, 2026

I always take my Rogue to the dealership. They are always giving me great customer service. Thank you More

by t.abeyta
Recommend Dealer
Yes
Employees Worked With
Joshua
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Jul 14, 2026 -

Reliable Nissan responded

Thank you for your kind review! We're honored that you continue to trust us with your Rogue. Providing great customer service is always our goal, and we're so glad you've had consistently positive experiences with our team. We truly appreciate your loyalty and look forward to seeing you again at your next visit!

July 10, 2026

I had an oil change and unfortunately had a leak after returning home. I called and the dealership and they immediate addressed the issue at no cost. I understand things happen and appreciate their quick More

by Pete.jacquez
Recommend Dealer
Yes
Employees Worked With
Ramon
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Jul 11, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the oil leak, but we're glad our team was able to address the issue promptly and at no cost. We understand that unexpected situations can happen, and we appreciate your understanding and the opportunity to make things right. Thank you for trusting Reliable Nissan with your vehicle, and we look forward to providing you with another great service experience in the future!

July 09, 2026

Great customer service. But had an appointment for oil change at 7:45. Job was not finished until 11:00 despite having appointment time. More

by gonzalesgabe16
Recommend Dealer
Yes
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Jul 11, 2026 -

Reliable Nissan responded

Thank you for your feedback! We're happy to hear you received great customer service, but we're sorry your oil change took much longer than expected despite your scheduled appointment. We understand that your time is valuable, and we apologize for the inconvenience. Your comments are important to us and will be shared with our service team as we continue working to improve our scheduling and efficiency. We truly appreciate your business and hope to provide you with a faster, five-star experience on your next visit.

July 08, 2026

Took my car in the first time because it was not starting, they kept my car for two days all it was for the battery. They did not give me a car to drive. So I was at my car for two days. After two d More

by sapodaca1014
Recommend Dealer
No
Employees Worked With
Ramon
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visits did not meet your expectations. We understand how frustrating it is to be without your vehicle, and we apologize for the inconvenience you experienced. We're especially concerned to hear that your hood was left unlatched after your battery service, as safety is our top priority. We also regret the longer-than-expected wait during your brake inspection and any confusion regarding transportation options or the inspection fee. Your feedback is important to us, and we'd appreciate the opportunity to discuss your experience further and address your concerns. Please reach out to our Service Manager at your earliest convenience so we can work toward a resolution. Thank you for bringing this to our attention.

July 08, 2026

Appt at 2 showed up at 150 but was told someone would be with me but to wait in car someone showed up at around 215..I didn't mind the time frame but it was 95 degrees so I feel like I never should have had More

by SHATFIELD58
Recommend Dealer
Yes
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Jul 08, 2026 -

SHATFIELD58 responded

I am responding to a survey with above response

Jul 10, 2026 -

Reliable Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the wait you experienced and for the lack of communication during your appointment. While we're glad you didn't mind the overall delay, we understand that asking you to remain in your vehicle for over 20 minutes in 95-degree heat was not the experience we want for our customers. We appreciate your suggestion about waiting inside our lounge, and we'll share your feedback with our team to help improve our check-in process and communication. Thank you for bringing this to our attention, and we hope to provide you with a much better experience on your next visit.

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