Reliable Nissan

Nice to your face but They try really hard but at the end of the day they pull the same tricky crap dealerships are so infamous for. For example, their finance guy tries to They try really hard but at the end of the day they pull the same tricky crap dealerships are so infamous for. For example, their finance guy tries to sneak in a $2K maintenance plan on a deal for a 2014 $20K JUKE or their general sales manager changes the base price you agree upon with him by $879 on a 2014 Frontier 4WD . Bought TWO vehicles from them this past week. My local credit union wouldn't get back to me in a timely manner and their finance guy, Greg H. agreed to find financing for me through his long list of banks/cu's. After I specifically told him NO to a $2K maintenance contract, he still tried to slip it in to the stack of paperwork I needed to sign after he was able to find a lender. I decided to let that go and since he did find a lender for me. At any rate, we bought the JUKE but still needed another vehicle and were thinking about a Toyota Tacoma, I decided their Frontier truck selection was too good to pass up and the Frontier prices are lower than Tacoma's. Ha! What a mistake that was. The sales guy comes back and tells me I didn't qualify with "the bank" for an SV model Frontier and that I'd have to get an S model and that he had just the one. Turns out I did qualify for an SV but not if they wanted to add on their highly profitable $2K-$3K maintenance plan they so feverishly push. What a shady dealership IMHO that certainly lives up to the stereotype. Save yourself time and effort and go to a Toyota or Honda dealership where their corporate offices don't allow these types of tactics to take place! More

Poor Service, Incompetent Personnel I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Serv I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Service Advisor that the technician that does the work today as he "is off every other Saturday" so the scheduling should not have occurred. Additionally, I understood all the parts have not arrived. When I returned home I found a voicemail stating the Technician was sick.. So I been lied to by Reliable Nissan. It will now be 5 - 6 weeks with attempts to get my car fixed. Do NOT buy from Reliable. Poor Customer Service, Incompetent personnel, Under-staffed More

Excellent Customer Service Nikki Trujillo is an awesome sale woman! She helped us look for a NISSAN FRONTIER and was very knowledgable in her products and knew everything for th Nikki Trujillo is an awesome sale woman! She helped us look for a NISSAN FRONTIER and was very knowledgable in her products and knew everything for the questions we had. I would recommend everyone to Reliable Nissan to experience they amazing customer service. More

Great Customer Service I worked with Kasey Flores and he was by far the most knowledgeable and courteous sales person I have ever worked with. I recommend him and Reliable N I worked with Kasey Flores and he was by far the most knowledgeable and courteous sales person I have ever worked with. I recommend him and Reliable Nissan to anyone I know looking for a car. More

Great Experience!!! I had been looking for about a month for a new car. Being young and just starting my credit I was very worried about the process. I heard and saw ads I had been looking for about a month for a new car. Being young and just starting my credit I was very worried about the process. I heard and saw ads for a Nissan versa and I was very hopeful that this car would work for me and my budget. Unfortuanantly I was discouraged pretty quickly when I vivsited the dealership on my side of town, they wouldnt honor the ad price and they kept trying to sell me a sentra ( which I told them was too big and too much ) I left thinking I would just wait awhile , but I decided to try reliable Nissan the next weekend. Wow!! Completely different experience, my salesman was KC Flores and he listended to my previous experience and promised me they would be different. Long story short, I got the exact versa I wanted ( and needed ) was treated with repect the whole time, and left feeling like I accomplished something for myself. My parents have always reccomended Nissan, and now I know were I'll be going from now on. More

my truck purchase When I bought my Nissan Frontier, the experience was fantastic... John Bell had the truck ready and it was leaned and filled with gas. He answered all When I bought my Nissan Frontier, the experience was fantastic... John Bell had the truck ready and it was leaned and filled with gas. He answered all my questions, and made certain I was comfortable before I left. More

Honest and upfront Adrian was a pleasure to work with. He helped us through the whole process and helped us get into exactly what we were looking for. If your in the mar Adrian was a pleasure to work with. He helped us through the whole process and helped us get into exactly what we were looking for. If your in the market for a car go see Mr. Bowtie! More

Excellent service!!! You rock! ?? Victor was amazing! I will be recommending him to our friends and colleagues. He was truly genuine and helped us with our car buying needs. I've never Victor was amazing! I will be recommending him to our friends and colleagues. He was truly genuine and helped us with our car buying needs. I've never met a salesman who is so customer focused! Thank you Victor!!! You are the best!?? More

Under Pressure I have purchased vehicles with Reliable many times and met with Nikki to inquire about a new vehicle. Initially she was very sweet and fast at what s I have purchased vehicles with Reliable many times and met with Nikki to inquire about a new vehicle. Initially she was very sweet and fast at what she did. I felt however, that she spoke too quickly about price and payment and never asked what I wanted in the vehicle . I expected a spike in my payment, however I felt that she was more into making and finalizing the sale than actually hearing me out about my initial concerns of taking on the payment that soon. The first night before I had actually committed to anything, she began to pull out papers to sign in order to finalize the deal. I was apprehensive due to the massive jump in my payment being more than I wanted to commit to at this current time. Nikki did not seem to notice or care; she kept insisting that my current Nissan would lose market value by the time I was able to make a larger down payment and that I could buy time with the no payment time frame and look into refinancing later. The next day, I finagled more numbers and vehicles and Nikki did not seem to want to work past the 'final' price, Nikki contradicted herself by saying that Nissan holds market value for a long time. When pushback began to happen on my part, it seemed as though she would take it personally and get annoyed with working with me to get us what I wanted. Several times she sighed and seemed disappointed when I would ask about another option, price plan, payment, etc. When talking about my trade-in, it almost seemed as though Nikki didn't want to take the burden of my vehicle because they had many others on the lot and implied it would not sell due to the newer models that have been released since I purchased it. Nikki also told me that the inquiry on my credit was a 'soft' inquiry and until the final numbers were ran it would not be a 'hard' inquiry; my Credit Karma report shows otherwise. I feel that although Nikki is hardworking and definitely knows how to sell cars, it is out of obligation on the customer's behalf, sales people like Nikki are the reason I (and I'm sure many others) don't like car dealerships to begin with. Greg Baca was awesome and worked with me to try and get the payment down lower and see about less money down initially, for him I am grateful. I ended up leaving and not buying the car because of the experience with Nikki. More

Good Quality Service Victor Peralta made buying a car easy, convienant, and painless. We had a refreshing experience at this dealership. Victor worked hard for us, was p Victor Peralta made buying a car easy, convienant, and painless. We had a refreshing experience at this dealership. Victor worked hard for us, was professional, friendly, and we had a wonderful experience as a result. Because of Victor and our experience today we will recommend Reliable Nissan to all of our friends and business colleagues. Victor was wonderful and we are very satisfied with our car buying experience. Thank you Victor and Reliable Nissan!!! More