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Reliable Nissan
Albuquerque, NM
2,149 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 2,149 reviews
July 31, 2018
Great salesman Recently went truck shopping at reliable Nissan looking for a Titan and was helped by a very knowledgeable salesman by the name of Chris Michael,that Recently went truck shopping at reliable Nissan looking for a Titan and was helped by a very knowledgeable salesman by the name of Chris Michael,that being said when I’m ready buy it will be threw Chris reliable is lucky to have him!!! More
by 505trucks
Employees Worked With
Chris Michael
July 18, 2018
Unreliable Deceitful Negligent Lacks Integrity Fraudulently denied terms of Warranty Wrecked vehicle did not disclose Attempted to cover up with unauthorized bodywork Piece of the vehice missing Pr Fraudulently denied terms of Warranty Wrecked vehicle did not disclose Attempted to cover up with unauthorized bodywork Piece of the vehice missing Promised payment of repairs. Won't pay bodyshop Been without a vehicle for a week More
by NoHope4Humanity
Employees Worked With
Todd Wright Mgr, Glen Drobney Mgr, Kevin Savage. Mgr
July 01, 2018
great experience i had a great experience thanks to Adrian Solis, i'm definitely recommending him to my friends and family. thank you Adrian and thank you reliable Nis i had a great experience thanks to Adrian Solis, i'm definitely recommending him to my friends and family. thank you Adrian and thank you reliable Nissan More
by jessica_0
Employees Worked With
Adrian Solis
July 01, 2018
I’m glad I got to meet Adrian Solis he was the best Honestly at first I thought was not going to get along with Adrian Solis but I loved his honesty he makes you feel comfortable get you what you aske Honestly at first I thought was not going to get along with Adrian Solis but I loved his honesty he makes you feel comfortable get you what you asked for in exactly how you want it. Can’t wait to see you again More
by Nora80
Employees Worked With
Adrian Solis
June 22, 2018
Fast, friendly service. Arrived unannounced for recall service, and was met by James Clayton, Service Advisor. James immediately arranged for the service, gave an estimated t Arrived unannounced for recall service, and was met by James Clayton, Service Advisor. James immediately arranged for the service, gave an estimated time of repair (ETR), with a promise to call me upon completion. I was called early, and told my car was ready to go. When I arrived to pickup the car, James explained in detail what was done, and it was not just one item completed, but a second recall item was completed as well. While looing around the sales floor, Abdul Kebe approached and guided me to cars I had an interest in, opened them up, and reviewed key features, as well as rebate offers. Abdul, introduced me to Sales Manager Paul Bateman, who offered to assist in obtaining finance services when ever I'm ready to upgrade to a newer vehicle. Great staff, and prompt friendly service. Impressive dealership. More
by Versa10
June 13, 2018
Not a good impression. I had very high hopes with this dealership given their ratings on Google. They proved me wrong. Two weeks ago I and my wife visited the dealership to I had very high hopes with this dealership given their ratings on Google. They proved me wrong. Two weeks ago I and my wife visited the dealership to look at a brand new 2018 Nissan Frontier PRO-4X. I already knew what I wanted and had done some research about the various options ad prices, the typical due diligence. Lorenzo P. greeted us well and took care of us, showed us the vehicle and then we talked some numbers. I negotiated a price with them out-the-door for $X, they wanted $X+500. I wasn't letting up as the truck didn't have some options like tow-hitch and bed-extender. Last week they got another truck with the options of same exact model+trim etc. I asked Lorenzo if they would do the same $X+500 as it has the options I wanted.He was helpful and said his Manager Paul wanted to talk. Paul, I think had zero idea of what I had negotiated with the others and says we would do $X+500+ Tax+Title+License. Now that is ridiculous. When I told hi about the deal I negotiated he denied knowledge of what was going on an said he stands to lose $2500 if he agrees to that price. I respectfully denied his offer. My question to the Reliable Nissan dealership is that " when your sales people go inside an office like 13 times when people visit you, what are they doing?". UTTER DISAPPOINTMENT! More
by Arun A
June 03, 2018
Customer Advocate For over 18 months I was unhappy about the decision I made to purchase a vehicle from Reliable Nissan. Recently, I met Service Manager, Todd, and I wa For over 18 months I was unhappy about the decision I made to purchase a vehicle from Reliable Nissan. Recently, I met Service Manager, Todd, and I was given a glimmer of hope after having my concerns ignored by Reliable Nissan and corporate Nissan. A couple of days ago, I went into Reliable Nissan to rid myself of the car I was saddled with by a previous representative. I briefly provided Lorenzo an overview of my experience, told him what I wanted and it was my best decision. Lorenzo sincerely apologized for my previous experience and confidently told me he was going to take care of me and he followed through on his commitment. Lorenzo found the vehicle I wanted, he took the time to review the features of the vehicle and walked me through the paper work. He was respectful, kind and a customer advocate that left me feeling appreciated and valued as a consumer and as a human being. Thank you "Zo" for restoring my faith in Reliable Nissan and the vehicle sales. You are a professional. Best Regard More
by Kcullys
Employees Worked With
Todd, Service Manager, Lorenzo Prudencio
May 31, 2018
Honest and friendly Lorenzo P. helped me trade in a leased vehicle for a new vehicle and a new lease! Fast, friendly, helpful. Love the new car! We are long-time customer Lorenzo P. helped me trade in a leased vehicle for a new vehicle and a new lease! Fast, friendly, helpful. Love the new car! We are long-time customers with Reliable. More
by NM Visitor
Employees Worked With
Catherine Garcia, Lorenzo Prudencio
May 31, 2018
Unreliable I spoke with salesman on the phone. He wanted me to come into the dealership the next day to look at cars. We scheduled for 8 am, no one showed up. I spoke with salesman on the phone. He wanted me to come into the dealership the next day to look at cars. We scheduled for 8 am, no one showed up. I even got phone calls and emails to verify the appointment. The receptionist told us several times that someone would be right with us, but no one was. I did tell the salesman on the phone our time was very valuable, as it was hard for us to find time to go look together. I asked the receptionist to have the manager call me, no one ever did. I would never buy a car from this dealership. Very unprofessional and rude. More
by Jo
Employees Worked With
James
May 29, 2018
Work with Lorenzo We got a used Jeep and loved working with Lorenzo. He was straightforward with us and made our overall experience easy. Paperwork and processing took We got a used Jeep and loved working with Lorenzo. He was straightforward with us and made our overall experience easy. Paperwork and processing took longer than it probably should but our overall experience at the dealership was good. More
by Lll000
Employees Worked With
Lorenzo Prudencio
