Reliable Nissan

We brought our Nissan in for service after the tire pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the che pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the check engine light was on due to an issue with the exhaust system. The exhaust system was replaced under warranty, but during the repair, they damaged and had to repair our radiator. When we picked up our vehicle we immediately noticed a noise when the AC was turned on and a strong smell of antifreeze. We reported it to the mechanic before we left the service lot and he stated that the noise was normal, even though he could not be bothered to test it with the AC on, and that the smell was due to a possible coolant spill when they refilled the radiator after the repair. We brought the car back the next day when the noise got worse and a vibration started when the AC was on. They told us it was the AC compressor going out and was just bad luck and nothing they did to it. The told us they would check to see if our warranty would cover it and to drive it in the meantime. We asked another mechanic about the compressor and he stated it did not appear to be the issue. A few days later, while driving the car, the radiator burst. When we took it in, the told us that these things happen and it couldn't have been their fault, even though they damaged the radiator on the previous repair and that we would have to pay for it and a rental car. They replaced the AC compressor, only to find out that it was not the issue and the old one was working fine. After weeks of stress thinking we would have to pay for damage caused by them, they finally conceded that the radiator burst due to an improper repair and the other issue may have been caused by them as well. They finally did the right thing, but it was a horrible experience. When we picked up the car for the last time, we noticed a very strong air freshener smell that was probably used to try to cover up the fact that someone at the dealership had been smoking in our car as we found ashes in the car and burn marks on the interior window gasket. The service representative was friendly when we could get a hold of him, but rarely returned our calls and stated that he called us several times when our call logs showed he had not. The mechanic, aside from the damage he caused to our vehicle, was condescending, especially to my wife, and did not evaluate our concerns when we initially brought them up to him. I will not be taking any of my vehicles to them or doing any business with them in the future and would warn other to be cautious when dealing with them. More

I loved my experience at Reliable. Nadine was incredible, she made sure I was happy and taken care of. The entire staff was great also. incredible, she made sure I was happy and taken care of. The entire staff was great also. More

Salesperson here was a nice person. When it came time to finance however......Terrible. First off, I told them I was looking for a vehicle, and didnt want a credit pull. They said they just needed info to m finance however......Terrible. First off, I told them I was looking for a vehicle, and didnt want a credit pull. They said they just needed info to make an offer on my trade. LIE. First thing this morning I have a hard inquiry on my credit, when I SPECIFICALLY said to both the sales person and the manager that I didnt want it pulled yet. Secondly, they kept insisting on putting me in a vehicle that I repeatedly told them I wasnt interested in. Third(and the worst) they would not give me my keys back after I let them appraise my vehicle. I asked for them back 3 or 4 times. Extremely bad manners. Holding me hostage for a sale is not something I'm going to look kindly at. That is a terrible sales tactic. Bottom line: After I finally got my keys back, I went across town to Melloy nissan and got a BRAND NEW vehicle for a better price and interest rate. Steer clear of reliable. More

I drove into the service bay to have my oil changed and was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me that I would need to talk with a different person and repeat myself. We went into the center and Ernie asked how he could help me after the greeter requested. I asked why I needed to repeat myself about the reason for my visit. Eric did not appolige but instead asked how he could help and then advised that I had not already told him how he could help. After some discussion and being told that I had to have brought in the email that I was sent in order to obtain the special pricing advertised for the oil change, I decided to not have my oil change done at that time. I asked for the managers name and he provided the owner's name and advised he was not present at the time. I proceeded into the sales area and ended up speaking with Leila, who appeared to want to help but due to the posibilty of receiving a bad survey she advised that she did not think that I should have my oil changed there. Since if I did not have service done there would not be a survey. More

My salesperson Abdul talked me into trading my vehicle while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with th while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with the manager (Anthony Sorensen) I felt compelled to at least entertain the notion. Well, I am utterly surprised by both the professionalism, courtesy and sincere understanding that Anthony and Abdul displayed throughout the entire process and now I'm a proud owner of a 2011 Juke and have told all my friends and family to go see these two amazing individuals! Some car people have a bad rap, but rest assured doing business with these folks. P.S. I never even knew Anthony was a "manager", he explained the process confidently and professionally to my advantage! More

The sales associate was very informed and new his product. However the negotiations on price and delivery took many hours more that it should have considering it was a cash purchase. The time requi product. However the negotiations on price and delivery took many hours more that it should have considering it was a cash purchase. The time required when picking up the car and finishing the paper work was ridiculous. It has been 2 months and they have still not conpleted their commitments More

Andres Martinez at Reliable Nissan was the mosts Andres Martinez at Reliable Nissan was the mosts friendly-ist sales person I have ever met. He made us feel like family and took care of all are need Andres Martinez at Reliable Nissan was the mosts friendly-ist sales person I have ever met. He made us feel like family and took care of all are needs asap, explaining everthing about the new car, to John doing our financing, to Leila cust. relation. I have already started telling people here at work if they are thinking about buying a car or truck to go by and see you first. Mike Napoleone More

NADINE WAS THE REASON I MADE A PURCHASE AT RELIABLE NISSAN. SHE WAS EXTREMELY HELPFUL AND KNOWLEDGABLE AND HONEST WITH HER INFORMATION. ANDRES WAS A WEALTH OF KNOWLEDGE ABOUT EVERY DETAIL OF THE CAR. T NISSAN. SHE WAS EXTREMELY HELPFUL AND KNOWLEDGABLE AND HONEST WITH HER INFORMATION. ANDRES WAS A WEALTH OF KNOWLEDGE ABOUT EVERY DETAIL OF THE CAR. THEY BOTH WORKED TIRLESSLY TO FIND THE PERFECT VEHICLE FOR ME AND I WANT TO THANK THEM!!! More

The staff was extremely friendly, professional and caring. I felt comfortable in my dealings with my sales person. It is very apparent that this dealership is practicing excellent customer service. caring. I felt comfortable in my dealings with my sales person. It is very apparent that this dealership is practicing excellent customer service. Thanks, Phil More

We walked in to the service department to have a service done on our daughter's car, 2000 Maxima, that we had recently purchased for her from a person. We have a 2001 Maxima and know how great this car is. done on our daughter's car, 2000 Maxima, that we had recently purchased for her from a person. We have a 2001 Maxima and know how great this car is. While at the dealership we were looking at the new cars and Dave Luchetti showed us the Juke. We really liked the Juke. After purchasing we are enjoying the Juke and the great mileage we get from it. It has many options that we find useful and I think we will enjoy the Juke for may years to come. I can't imagine not having our Maxima and I think I will feel the same about the Juke. More