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165 Reviews of Reliable Nissan - Service Center
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October 20, 2017
Super Service, and explan everything to customer The service done on the car was explain very well to me, and told me when the car and car would be ready and keep me informed, The service done on the car was explain very well to me, and told me when the car and car would be ready and keep me informed, More
by beatty,valerie575
Employees Worked With
Jedediah Glaser
Helpful August 06, 2017
What a joke We bought a 2017 Murano a year ago, but during this time we were getting a lot of dust in the car, well with going back and forth and finally brining We bought a 2017 Murano a year ago, but during this time we were getting a lot of dust in the car, well with going back and forth and finally brining it in when the engineer was there, they found that the seal in the back doors were broken.. So calling many times with no return call (until we talkede to the co-owner we then got a phone call from the service mang). So car was brought in on Tuesday and we were told it should be done by Thurs. but after many no return phone calls(to make this shorter). Finally got car back on the following Wednesday and guess what it still leeks dust and now the cruise doesn't work..What a joke... We also bought the car there.. More
by lynn smith
Employees Worked With
darrell . service manager
April 10, 2017
Customer Service It's a pain to have to take your vehicle in when the check engine light comes on. I was expecting the worst and was a tad cranky about it. But when It's a pain to have to take your vehicle in when the check engine light comes on. I was expecting the worst and was a tad cranky about it. But when I walked into the Reliable Nissan service department, I was greeted cheerfully and made to feel that it was going to be okay. It took about an hour to figure out what was wrong, but I just walked in without an appointment, I was expecting it to take longer. I really felt comfortable and informed while I was there. Even though my dealer warranty has expired, I plan to keep taking my vehicle to Reliable because I trust them to do the right thing, the right way and not gouge you. Thanks, Charles, for being so nice and helpful!! More
by Judeabq
Employees Worked With
Charles Reynolds
April 09, 2017
Always satisfied with their class A service. Always on time, courteous, they keep you up to date and always pleasant. Will always take my car there for service. They have have amenities to help t Always on time, courteous, they keep you up to date and always pleasant. Will always take my car there for service. They have have amenities to help the time go by quickly. Popcorn even. More
by Frank7233
Employees Worked With
Joe Lucero
March 28, 2017
Buyer Beware Bought a Titan XD and had some problems with the truck. A collapsed or "seized up" control arm on a truck with less that 15k miles, diesel fumes in th Bought a Titan XD and had some problems with the truck. A collapsed or "seized up" control arm on a truck with less that 15k miles, diesel fumes in the cab and squeaking (again, less than 15k miles)10 days to repair and the squeaking and diesel fumes in the cab were not fixed. At least they replaced the control arm in 10 days. Nissan flew out a special mechanic but Reliable didn't have an "equivalent" loaner vehicle. When I expressed my frustration to the general manager, he responded, "Anyway...I'm not going to be able to help you." If you need a truck (and don't just "want" a truck) I'd stick with Ford, RAM or Chevy. Nissan tried with the Titan XD with Cummins engine, but they don't have a handle on quality control and their dealerships (at least Reliable) doesn't treat customer like they appreciate them purchasing vehicles. I was treated as an inconvenience and won't go back to Reliable or ever buy another Nissan. BUYER BEWARE!!! More
by HeathK
Employees Worked With
Nissan Rep
March 04, 2017
15000 mile service Exceptionally thorough and fairly priced for all the work that was done. Truck runs well and with this preventative maintenance, I continue to rely o Exceptionally thorough and fairly priced for all the work that was done. Truck runs well and with this preventative maintenance, I continue to rely on the vehicle and know it will last for many years to come. More
by Trucker
Employees Worked With
Don't remember his name
July 15, 2016
Unreliable Nissan Poor communication and customer service: ignored my calls all day, left my car sitting in the lot all day with no service despite an appointment made Poor communication and customer service: ignored my calls all day, left my car sitting in the lot all day with no service despite an appointment made well in advance - car still sat overnight waiting service. Had me waiting over an hour after telling me to be there at 8 the next morning. I finally asked for my car back at 9 am without it being serviced. Going to the other dealer though it's 30 minutes away. More
by Wally D
Employees Worked With
Brent
July 06, 2016
Reliable Nissan excellent service. The service department has a very highly qualified and well-trained and courteous staff. Look forward to having your vehicle serviced at this dealersh The service department has a very highly qualified and well-trained and courteous staff. Look forward to having your vehicle serviced at this dealership. We heartily recommend them to all our friends and family. More
by MikeS
June 21, 2016
Great customer service I would like to recognize an exceptional employee,Abdul Kebe.He goes beyond his call of duty.I was unable to take my car in for a recall,Abdul,did not I would like to recognize an exceptional employee,Abdul Kebe.He goes beyond his call of duty.I was unable to take my car in for a recall,Abdul,did not hesitate when i reached out for assistance.He came for my car,took it in for service and brought it back,washed and looking good.It's a blessing to have this wonderful person working for Reliable Nissan. More
by Deborah Stone
Employees Worked With
November 30, 2015
Trip to Albuquerque While on a trip to Albuquerque in my '15 Armada for Thanksgiving, my change oil light came on. I called Reliable while on the highway and got schedul While on a trip to Albuquerque in my '15 Armada for Thanksgiving, my change oil light came on. I called Reliable while on the highway and got scheduled for the service call the day after Thanksgiving. They took great care of me, did the oil change, tire rotation, fluids checks and everything called for on the 10k service. Their folks were most accommodating and offered coffee and goodies that morning. The work was done promptly and I could not have been more pleased with the experience and level of service offered by Gerald and his folks at the service department. More
by Happy Traveler
Employees Worked With
Gerald
