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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews
Call Service Center (505) 715-5905

917 Reviews of Reliable Nissan - Service Center

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November 14, 2024

they charged me for rotating my tires then the receipt says they didn't rotate due to low thread, and i didn't notice till i got home, and they did not wash my car, they did nothing extra More

by HENRIETTASEDILLOVERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

I am glad they were able to identify that I had a bad battery, however when they installed the new battery all sensors needed to be reset, I had low tire pressure and they didn’t fill them, I would think More

by ashchaveS45605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 18, 2024 -

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

November 13, 2024

Service advisor was excellent. Got my vehicle checked in quickly, showed me to the waiting area and got me out the door in 50 minutes. One detractor though. The tire pressure was More

by Johnbrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan lucllano
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Nov 14, 2024 -

Reliable Nissan responded

Thanks for the feedback! We’re glad to hear you had a positive experience with our service advisor. We apologize for the oversight on tire pressure and appreciate you bringing it to our attention. We'll make sure to address this with the team. Your satisfaction is important to us!

November 13, 2024

Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing More

by Serenan88@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
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Nov 15, 2024 -

Reliable Nissan responded

We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 12, 2024

Mr. David was very welcoming and helped us as soon as we parked and got out of our vehicle. More

by Michelle Galaviz and Robert Galaviz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service Department
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Nov 13, 2024 -

Reliable Nissan responded

Thanks for your kind words, Michelle and Robert! We're thrilled to hear that we made you feel so welcome right from the start. We aim to provide excellent service, and it’s fantastic to know we hit the mark. Looking forward to your next visit!

November 12, 2024

David was polite and took good care of me, he is one of the best service people I’ve had. More

by ISISCAZARES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 13, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your positive experience with David. Our team strives to provide exceptional service, and it's wonderful to know he made a great impression. We appreciate your kind words!

November 12, 2024

Good communication. Quick turnaround time. Didn't like that there would be an extra charge to pay with credit card. More

by ORTIZCHARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Thanks for your feedback! We’re glad to hear you appreciated our communication and turnaround time. We understand your concerns about the credit card fee and will take your input into consideration as we strive to improve our services. Your insights are valuable to us!

November 12, 2024

The people have been great and the service is also good I have had three oil changes and each time they have been on time. More

by TOMASITAGALLEGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you've had a great experience with our team and timely service. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service on your future visits!

November 12, 2024

Lived the service Ramon gave. (Loved) the only thing is that the people in charge of processing your payment are quite the salesman. I suppose it’s part of their job. More

by KATHIE1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Reliable Nissan responded

Kathie, we’re thrilled to hear you loved Ramon's service! We appreciate your feedback about the payment process and understand how it can come off. Your insights help us improve, and we’re grateful for your support. Looking forward to serving you again!

November 11, 2024

Nick Anaya is the THE BEST . He took care of me from the beginning and was extremely helpful More

by S.HOPKINS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Reliable Nissan responded

Thanks for your awesome review! We're thrilled to hear that Nick provided you with such great support. Our team works hard to ensure every experience is top-notch, and it’s wonderful to know we hit the mark with you!

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