Ramon Mendoza

bill.winzenburg responded

Why do you and every company harass your customers like this? Seriously! Ask once, fine. Ask 3 times?! If I wanted to leave a review I would've the first time you asked! Don't keep harassing me about it! If I have to deal with this everytime I visit, good service or not, I'll look elsewhere for my service needs.

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that our team provided friendly service and maintained excellent communication throughout your visit. It's wonderful to know that we were able to address your recall efficiently and get your vehicle back to you ahead of schedule. Your feedback about our prompt service means a great deal to us at Reliable Nissan. We truly appreciate your trust in our team and look forward to serving you again in the future.

Reliable Nissan responded

Thanks for sharing your experience with us! We're delighted to hear that our team provided quick and courteous service during your visit. It's wonderful to know that you're planning to return for another appointment. When you're ready to schedule your next visit, please feel free to give us a call at (505) 435-9825 and we'll be happy to help you find a convenient time. We look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

We take feedback regarding communication and customer experience seriously and recognize the importance of respectful interactions and timely resolution of concerns. We remain committed to maintaining a professional and customer-focused environment while supporting all customers throughout their service experience. We value the opportunity to review concerns in greater detail to ensure they are handled appropriately. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.

Reliable Nissan responded

Thank you for taking the time to share your experience with us at Reliable Nissan. We are delighted to hear that you felt well cared for during your visit. It is wonderful to know that both Ramon Mendoza and Frankie Valles provided you with excellent service. Your positive feedback means a great deal to our team, and we truly appreciate you choosing us for your automotive needs. We look forward to continuing to serve you with the same level of care in the future.