Ramon Mendoza

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.

Reliable Nissan responded

Thank you for your wonderful review! We're so glad to hear that Ramon consistently provides you with excellent customer service. Taking the time to answer questions and ensuring all of your concerns are addressed before you leave is exactly the level of care we strive to provide. We truly appreciate your kind words and your trust in Reliable Nissan. We look forward to serving you again at your next visit!

Reliable Nissan responded

Thank you for taking the time to share your feedback with us. We are glad to hear that our service personnel made a positive impression during your visit. It means a great deal to our team to know that their efforts are recognized, and we look forward to continuing to provide you with quality service at Reliable Nissan.

Reliable Nissan responded

Thank you for sharing your feedback. We’re glad to hear you were happy with the service you received. We also appreciate you bringing up your concerns regarding the additional recommendations. Our goal is always to provide transparent information and help customers understand what services may be beneficial based on their vehicle’s condition and maintenance needs. We understand that you may want to review recommendations further before moving forward. If you have any questions about the services that were suggested, we’d be happy to go over them with you and provide more details. We appreciate your trust and look forward to assisting you in the future.

Tanya76 responded

From start to finish Ramon communicated everything that would be done he never promised a certain time but did give me a good ballpark figure as to when my vehicle would be ready. He answered all of my questions and concerns. I thought he did an amazing job.

Reliable Nissan responded

We are thrilled to hear that your experience with our finance team has been so positive! Making the process accessible and manageable for our customers is something we genuinely care about, and it is wonderful to know that the payment options have made a real difference for you. Thank you so much for taking the time to share your kind words. We truly appreciate your trust in Reliable Nissan and look forward to continuing to support you whenever you need us!

Reliable Nissan responded

Thank you for bringing this to our attention. We sincerely apologize for the concern and inconvenience this has caused. We understand how frustrating it is to notice an oil leak shortly after having your vehicle serviced, especially when it was not an issue beforehand. We would like the opportunity to inspect your vehicle, determine the cause of the leak, and make sure the proper next steps are taken to resolve the concern. Please reach out to our service team so we can assist you as soon as possible. We appreciate you letting us know and giving us the opportunity to address this.

Reliable Nissan responded

We are utterly delighted to hear about your recent experience with us! It is wonderful to know that you received such attentive and efficient service, from the warm welcome at your car to the quick 45-minute turnaround. It sounds like every detail was taken care of, including keeping you informed about additional services and even getting your phone connected to your vehicle. Thank you for taking the time to share this feedback. Hearing that you felt genuinely looked after from start to finish is exactly what we strive for, and we truly appreciate you recognizing the effort that went into making your visit a great one. We look forward to welcoming you back to Reliable Nissan!

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns you’ve shared regarding pricing for your oil change. We strive to provide clear and accurate pricing information so customers know what to expect before service is completed. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are overjoyed to hear about your positive experience with us! It is wonderful to know that our team made the process of discussing your vehicle's check-up feel comfortable and straightforward. We truly believe that clear, open communication is at the heart of great service, and your kind words reinforce that commitment. Thank you for taking the time to share your feedback — it means a great deal to our entire team. We look forward to continuing to provide you with the same level of professional and approachable service on your next visit to Reliable Nissan!