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Reliable Nissan - Service Center

Albuquerque, NM

4.1
997 Reviews
Call Service Center (505) 715-5905

997 Reviews of Reliable Nissan - Service Center

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September 17, 2024

Terrible customer service and prices. No leadership skills from the Gm or service team just completely amazed by the crappy staff behavior. More

by Ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil, Damian Perez
Report | Print
Sep 18, 2024 -

Reliable Nissan responded

We're disappointed to hear about your experience and take concerns about our customer service and leadership very seriously. We would appreciate the opportunity to address this directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.

September 17, 2024

23 Rogue. Dashlights and radio on and off infrequently. Not resolved. Left car all day. Upset More

by Victoria Lloyd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Name?
Report | Print
Sep 20, 2024 -

Reliable Nissan responded

Victoria, we understand how frustrating it must be to have your dashlights and radio continue to act up after leaving your Rogue with us for the day. Your feedback is important, and we want to ensure this is addressed properly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can further discuss the issue and work towards a resolution.

September 15, 2024

Fast and available service all the time when ever I schedule service. Good customer service. More

by GENCHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our fast service and customer care. Your satisfaction is our priority, and we look forward to serving you again soon!

September 15, 2024

Professional,friendly, explained what was going to be done, timely manner in & our. Satisfied with end results. More

by Nuvashanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your feedback on our professionalism and timely service. Looking forward to serving you again!

September 15, 2024

Did a great job and had me in and out of the shop! Thank you! More

by AzaliaMtz24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks, Azalia! We're thrilled to hear you had a quick and smooth experience. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to seeing you again soon.

September 15, 2024

The guys in the service department were on par. Definitely exceeded expectations. Will continue to have oil changes with dealership More

by Susygigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear that our service department exceeded your expectations. We appreciate your trust in us for your oil changes and look forward to serving you again!

September 14, 2024

Very impressed with Sabrina. From the moment that I called, she took care of me. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Sabrina provided you with excellent service from the start. We appreciate you taking the time to share your positive experience and will make sure to pass along your kind words to her. If there's anything more we can do for you, just let us know!

September 14, 2024

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was exp More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie helped me get the loaner vehicle and was the only consistent one communicating with me. , Manny Garcia, Steve Vigil
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Sep 18, 2024 -

Reliable Nissan responded

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.

September 13, 2024

Usually go to Malloy Nissan on the south side of town, but wasn’t able to this time. I went to reliable Nissan and they’ve treated me with the utmost respect. Definitely going back. More

by THINKBREZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for sharing your experience,! We're thrilled to hear that you felt respected during your visit. We strive to provide excellent service, and we look forward to welcoming you back to Reliable Nissan anytime!

September 13, 2024

Service team has done a great job when I took my Nissan Titan in for issues, service manager took time to explain what was done! Thank you More

by JOE.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Joe! We're thrilled to hear that our service team provided you with great support and took the time to explain everything. Your satisfaction is our priority, and we appreciate your trust in us with your Nissan Titan!

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